IT Assistant 7 8

Question

Hello all   In IT Assistant 7 we had the ability to display devices as Unknown that were not either CIM nor SNMP cabable.   After upgrading to IT Assistant 8, these devices no longer show up as Unknown even though they are still in the discovery range.   I have tried removing them and readding them to the discovery range but they still do not show up in Unknown.   Is there anyway of getting them back into Unknown?   Regards

DPYeilding · Answer

you should be able to do this by follwing these instructions in reverse  < ADMIN NOTE: Broken link has been removed from this post by Dell>

dukebarbone · Answer

The link you provide points to snmp and cim configuration.

As I stated, these devices are NOT snmp nor cim capable.

In ITA 7, I had these devices under the 'Unknown' category, in ITA 8 they do NOT show up under the 'Unknown' category.

I want to know how to get these devices back under the 'Unknown' category?

OMNavigator · Answer

Hi,   Could you kindly confirm whether you configured ITA to discover ' All Devices' and not ' Only Instrumented Devices'? This setting is available in the Discovery and Monitoring-> Discovery Configuration... dialog.   Since you mention that your devices are neither SNMP nor CIM capable, and ITA is not even listing them under Unknown, I guess you might have configured ITA discovery setting as Discover 'Only Instrumented Devices'. Try changing it and perform a discovery again on the range... see if it works.

dukebarbone · Answer

It is set to discover all devices

OMNavigator · Answer

Are you sure you haven't turned on a firewall that is preventing ITA from discovering the devices?   Try running Ping test from Troubleshooting tool of ITA. Does it pass?

dukebarbone · Answer

both the name resolution and ping tests complete successfully from the trobleshooting tool

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