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10 Posts
0
5595
November 16th, 2010 11:00
IT Assistant 8.2 + Hardware Logs + Email
Is there anything else that needs to be set up to receive emails for Hardware Alerts?
From IT Assistant we can see the event in the Hardware Logs, but yet we receive no email.
We receive email when something happens in the Alerts Log.
0 events found
No Events found!
hmaa
10 Posts
1
December 2nd, 2010 15:00
Thanks for the replies. The below thread fixed my problem.
http://en.community.dell.com/support-forums/servers/f/177/p/18758771/18881757.aspx#18881757
hmaa
10 Posts
0
November 16th, 2010 16:00
When I troubleshoot the SNMP connection everything looks fine. Is there another way to test the SNMP connectivity?
Also, what version of OMSA corresponds to IT Assistant 8.2?
DELL-Jeff M
2 Intern
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793 Posts
0
November 16th, 2010 16:00
Thanks for posting! IT Assistant only applies the alert filters to the Alert Logs, so only what shows up there will trigger an email. If you aren't getting alerts that correspond to errors in the hardware logs, make sure SNMP traffic is flowing to the ITA box and your version of OMSA is as up to date as your ITA install. Mismatched versions can cause ITA to not understand the SNMP traps it gets. Also make sure your firmwares and drivers on the server are up to date so that OMSA is aware of everything happening on the server.
hmaa
10 Posts
0
November 23rd, 2010 17:00
Anyone?
DELL-Jeff M
2 Intern
•
793 Posts
0
November 30th, 2010 16:00
ITA 8.2 is part of the OpenManage 5.5 package, so it will be listed as OMSA 5.5.
As for ways to test ITA connectivity, look in the ITA install directory, and see if you can find a program called TrapEar.exe. You can run it and see if you can walk the MIBs on your server. If you get lots of text back, it is probably working okay.
Common culprits for why SNMP is not working are mismatched community strings, no destination IP address on the servers, or SNMP not installed. Firewalls and routers can also be a problem, since SNMP travels on ports 161 and 162 UDP, not TCP. Bear in mind that distance or a busy network can cause high collision rates with network packets, UDP packets always lose collisions with TCP packets, and UDP will not retry the packet.
hmaa
10 Posts
0
December 1st, 2010 13:00
We just upgraded to ITA 8.7 to match our OMSA 6.3 server installs.
I can't find the trapear.exe program to run the SNMP tests. Is there anywhere I could download the program?