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December 12th, 2011 09:00
IT Assistant failure to send SMTP E-mail
After several hardware failures on old Poweredge T610 (pretty much the only Dell server in our environment), I thought I'd try to be proactive and set up the OpenManage software so we could get E-mail notifications for critical alerts. I found that it wasn't as straight-forward as I had hoped: After downloading/installing/configuring the OpenManage Server Administrator, I learned that, unless I felt like coding my own scripts to send E-mail notifications when an alert tripped, that I also had to download/install/configure the OpenManage IT Assistant component as well (these downloads are quite large!!).
Now that IT Assistant is running and seems to be monitoring itself (the only Dell server), I have found that I'm unable to get it to send an SMTP E-mail notification. I have other systems running on the same server that send out SMTP messages just fine, but I can't even get a test message (using the "Services Tier Configuration" tab in the Troubleshooting Tool) to go through. It gives a less-then-helpful error message: "Unable to send e-mail by way of the configured SMTP server".
The SMTP server being used is configured for port 2525 (default is usually 25), and I've added that to the FQN (i.e. my.smtp.server:2525), but that made no difference. Is there some sort of built-in limitation as to which port may be used (assuming that is what the problem is)? I'm in the process of downloading OpenManage Essentials right now....could this possibly be addressed with that "release"?


Dannnnno
14 Posts
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December 13th, 2011 07:00
Update: Whoops....guess I should have read the fine print first. OM Essentials requires Microsoft Windows 2008 Server R2, and the Poweredge is running Server 2003. Unless a helpful post is replied, looks like E-mail notification won't be an option. :emotion-6:
DELL-Rey G
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1.1K Posts
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December 13th, 2011 07:00
which are you running, IT assistant or OpenManage Essentials?
Dannnnno
14 Posts
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December 13th, 2011 07:00
Per my most recent post: OM Essentials is not an option on our server because it requires Microsoft Windows 2008 Server R2. The version of IT Assistant I downloaded is 8.9.0, which I believe is the most current (before being "replaced" by Essentials).
DELL-Rey G
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1.1K Posts
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December 13th, 2011 10:00
As far as I know, the default port of 25 cannot be changed in ITA. I'm checking with my Dell buddies on this, but thats the thinking right now.