Please check the snmp settings on the w2k3 servers.  On the security tab of the snmp service, make sure the snmp community string is READ-WRITE and that the button to Accept SNMP Packets from Any Host is selected. Then be sure that the community string is listed correctly on the Traps tab along with the ip address of the IT Assistant platform as the Trap Destination.  Then restart the snmp service.  If the servers were discovered as unclassified previously, please remove them and force a discovery.

I hope this information is helpful.

Thank you,

The first thing I tried was duplcating the snmp settings from other servers.  Your message has me also including additional information in the traps area.  However, the behavior hasn't changed.  Each time the system is discovered it comes up as unclassified. (I've restarted the service and even rebooted)

I'll keep pluging away, but if you have additional things to try I'd apreciate it.

Regards.

Yes the software is loaded and I can login using the browser on port 1311.  Server administrator shows version 1.7.0

Thanks

Are the unclassified servers running Dell OpenManage Server Administrator?  If so, what version?  Please make sure the Secure Port Server service is started and that you can log into Server Administrator from a browser with
https://ipaddress:1311.

 

Found where the password is set.  Reset it to temp, then changed back to calvin.  Still unable to login remotely using root.  Local or domain administrator logins work fine.  What type of account is root?

Thanks

If you try to log into Server Administrator on an unclassified system through IT Assistant with the root login, are you successful?

When you log in using root through IT Assistant you are communicating with the Server Administrator agents that run behind the application.  If you go into Server Administrator through port 1311 in a browser and add a new user where root is listed, can you login with it?  If you change the root password to something different, does it work?

Looks like this might be the issue.  I tried root and the default password calvin.  I haven't changed this during the install.  Where is it maintained?  I couldn't find a knowledgebase doc on resetting.

Thanks

I created an administrator user "root" on the local machine and now can login with that username.  The server still detects as unclassified.

Thanks

I am having the same issues.  I am using IT Assitant 6.5 (Build 65061).  For my Windows 2003 Severs running on PowerEdge 2650s, I am using OpenManage Server Administrator 1.8.0.  I have configured my SNMP with a community name in the list, and my trap destination.  For trap destination, I am using a Hostname and not an IP address.  The hostname resolves fine when I ping it.  Under security, I have my same community name (from TRAP) listed with READ-WRITE and the option to accept SNMP packets from any host is selected.

After I made these changes, I restarted my SNMP service.  I then went back to IT Assitant and removed the unclassified servers that were showing.  I forced a new discovery.  However, all of the servers that are 2003, showed back up as unclassified.  If I select them, I received the following error:

The selected system does not have instrumentation that is recognized by Dell OpenManage  IT Assistant

Please help.  I am 0 for 3 on getting these 2003 servers to show up in OpenManage.

 

Howie

Is the SNMP on the IT Assistant computer configured the same way as your Server Administrator boxes, or is IT Assistant installed on one of the Servers you are trying to discover?

Was SNMP installed and running before or after you installed OpenManage 1.8?  If SNMP was not installed until after you installed Server Administrator, you might try reinstalling OpenManage Server Administrator now that you feel SNMP is correctly configured.  Also, are you successfully discovering anything at all with IT Assistant?

SNMP is configured the same on each machine as it is on the server with IT Assistant.   I installed SNMP first, before installing OpenManage.  OpenManage would not install until SNMP was installed first.  I am able to discover NT4 and Windows 2000 Servers as well as Optiplex and Latitudes.  It sees the 2003 Servers, it just does not see the agent on them.  It says that they are unclassified.

 

Howie

1. Is the SNMP on the IT Assistant computer configured the same way as your Server Administrator boxes -

Answer: SNMP is installed on the IT Assistant computer, but configured with the default settings (public RO)  This however works fine for all discovered devices except 2003 server.

2. is IT Assistant installed on one of the Servers you are trying to discover? -

Answer: Not unless it was put there by the automated install using server assistant 8.1 which was used to setup the computer.

3. Was SNMP installed and running before or after you installed OpenManage 1.8?

Answer:  I assume that server assistant 8.1 loads SNMP first, but really don't know.

4. If SNMP was not installed until after you installed Server Administrator, you might try reinstalling OpenManage Server Administrator now that you feel SNMP is correctly configured. 

Answer: I did reload IT assistant and Systems management from disk on both machines (respectivly)   There was no change.

5.  Also, are you successfully discovering anything at all with IT Assistant?

Answer: IT assistant sucessfully finds all my servers except Windows Server 2003 (about 20 in all)

Question:  With all of the new security defaults in Windows 2003 server, isn't it possible that some of these settings (ie java or activex) are inhibiting proper working of server admin?  If so, I'm assuming that Dell has done some testing on this.  Should this be expected to work out of the box or is tweaking required?

 

Thanks

Did you do this to the Managed station, the machine with IT Assistant or both?

By the way, Good Job!!!

Howie

I enabled CIM and provided authentication values.  This seems to have cleared the problem.

Thanks