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OMSA: "No controllers found" after upgrade to kernel 3.19.0
Okay, so today I moved a few servers on the Ubuntu Server LTS Enablement Stack (https://wiki.ubuntu.com/Kernel/LTSEnablementStack). This upgraded the kernel version from 3.13.0 to 3.19.0. As soon as I rebooted into the new kernel I noticed, via Nagios monitor, that the omreport is now reporting "No controllers found" to the "omreport storage controllers" command. All dataeng services are running as normal and I'm using the correct software source and up to date packages.
Any help appreciated.
:~ $ omreport chassis firmware
Firmware Information
Version Information
iDRAC7 : 1.40.40 (Build 17)
Lifecycle Controller 2 : 1.1.5.165
:~ $ omreport chassis bios
BIOS Information
Manufacturer : Dell Inc.
Version : 1.5.2
Release Date : 03/11/2013
:~ $ omreport about
Product name : Dell OpenManage Server Administrator
Version : 7.4.0-1
Copyright : Copyright (C) Dell Inc. 1995-2013 All rights reserved.
Company : Dell Inc.
:~ $ dpkg --list | grep srvadmin
ii srvadmin-all 7.4.0 amd64 Meta package for installing all Server Administrator features
ii srvadmin-base 7.4.0 amd64 Meta package for installing the Server Agent
ii srvadmin-deng 7.4.0-1 amd64 Dell OpenManage Data Engine
ii srvadmin-deng-snmp 7.4.0-1 amd64 Dell OpenManage Data Engine SNMP
ii srvadmin-hapi 7.4.0-1 amd64 Dell OpenManage Hardware Abstraction Programming Interface
ii srvadmin-idrac 7.4.0-1 amd64 Meta package for iDRAC
ii srvadmin-idrac-ivmcli 7.4.0-1 amd64 CLI utils from the management station to the iDRAC
ii srvadmin-idrac-snmp 7.4.0-1 amd64 iDRAC SNMP components
ii srvadmin-idrac-vmcli 7.4.0-1 amd64 CLI utils from the management station to the iDRAC
ii srvadmin-idrac7 7.4.0-1 amd64 Meta package for iDRAC
ii srvadmin-idracadm 7.4.0-1 amd64 The command line user interface to the Remote Access Controller (RAC).
ii srvadmin-idracadm7 7.4.0-1 amd64 The command line user interface to the Remote Access Controller (RAC).
ii srvadmin-isvc 7.4.0-1 amd64 Dell OpenManage Instrumentation Services
ii srvadmin-isvc-snmp 7.4.0-1 amd64 Dell OpenManage Instrumentation Services SNMP
ii srvadmin-jre 7.4.0-1 amd64 Oracle Java Runtime Environment
ii srvadmin-nvme 7.4.0-1 amd64 Libraries to manage NVMe devices
ii srvadmin-omacore 7.4.0-1 amd64 Server Administrator CLI
ii srvadmin-omacs 7.4.0-2 amd64 Dell OpenManage Server Administrator OMACS
ii srvadmin-omcommon 7.4.0-2 amd64 Dell OpenManage Server Administrator Common Framework
ii srvadmin-omilcore 7.4.0-1 all Dell OpenManage Server Administrator Install Core
ii srvadmin-ominst 7.4.0-1 amd64 OMINST
ii srvadmin-oslog 7.4.0-1 all Dell OpenManage Server Administrator OS Logging Control
ii srvadmin-rac-components 7.4.0-1 amd64 Remote Access Controller SNMP components for Server Administrator.
ii srvadmin-rac4 7.4.0-1 amd64 Meta package that pulls in all required dependencies for RAC4 support for Server Administrator.
ii srvadmin-rac4-populator 7.4.0-1 amd64 Remote Access Controller data populator components for Server Administrator.
ii srvadmin-rac5 7.4.0-1 amd64 Meta package for RAC5 support for Server Administrator.
ii srvadmin-racadm4 7.4.0-1 amd64 The command line user interface to the Remote Access Controller (RAC).
ii srvadmin-racadm5 7.4.0-1 amd64 The command line user interface to the Remote Access Controller (RAC).
ii srvadmin-racdrsc 7.4.0-1 amd64 Remote Access CLI and Web Plugin to Server Administrator
ii srvadmin-racsvc 7.4.0-1 amd64 Remote Access Controller (RAC) services supporting the central
ii srvadmin-realssd 7.4.0-1 amd64 RealSSD package for storage management
ii srvadmin-rnasoap 7.4.0-1 amd64 Fluid Cache Management
ii srvadmin-server-cli 7.4.0 amd64 Meta package for installing the Server Administrator server cli component
ii srvadmin-server-snmp 7.4.0 amd64 Meta package for installing the Server Administrator snmp component
ii srvadmin-smcommon 7.4.0-1 amd64 Storage Management common files for GUI and CLI
ii srvadmin-smweb 7.4.0-1 amd64 Storage Management package for GUI component
ii srvadmin-standardagent 7.4.0 amd64 Meta package for installing the Standard Server Agent
ii srvadmin-storage 7.4.0-1 amd64 Storage Management accessors package
ii srvadmin-storage-cli 7.4.0-1 amd64 Storage Management cli component
ii srvadmin-storage-snmp 7.4.0-1 amd64 Storage Management SNMP component
ii srvadmin-storageservices 7.4.0 amd64 Meta package for installing the Server Administrator Storage Services feature
ii srvadmin-storageservices-cli 7.4.0 amd64 Meta package for storageservices-cli
ii srvadmin-storageservices-snmp 7.4.0 amd64 Meta package for storageservices-snmp
ii srvadmin-storelib 7.4.0-1 amd64 StoreLib package for storage management
ii srvadmin-storelib-sysfs 7.4.0-1 amd64 Metapackage for libsysfs2
rc srvadmin-sysfsutils 7.1.0-2 amd64 Storage Management System Utilities Package / Libsysfs
ii srvadmin-tomcat 7.4.0-1 amd64 Secure Port Server and Server Administrator GUI
ii srvadmin-webserver 7.4.0 amd64 Meta package for installing the Server Administrator Web Server feature
ii srvadmin-xmlsup 7.4.0-1 amd64 Dell OpenManage XML Support SDK
:~ $ uname -a
Linux web1.worldnettps.com 3.19.0-25-generic #26~14.04.1-Ubuntu SMP Fri Jul 24 21:16:20 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux
DELL-Josh Cr
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August 10th, 2015 10:00
Hi,
What model server is it? You may want to update OMSA from 7.4 to 8.1 and see if that resolves the issue. The latest kernel may have changed something that caused the older version to not work properly. http://linux.dell.com/repo/community/ubuntu/dists/wheezy/openmanage/810/
raym123
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December 9th, 2015 16:00
You will need to link to the files, I think the file path are not in the PATH variable.
I created a link to the files I user
ln -s /opt/dell/srvadmin/bin/omhelp /usr/local/sbin/omhelp
ln -s /opt/dell/srvadmin/bin/omconfig /usr/local/sbin/omconfig
ln -s /opt/dell/srvadmin/bin/omreport /usr/local/sbin/omreport
That should do it.