I talked to Dell Open Manage tech support, got a path forward for this, and wanted to post the resolution. It seems the cause is that the driver currently being used is the Windows driver for the Dell Perc3/Di RAID controller. In order to resolve this, the following needs to happen - in this order:
1) update the driver, reboot
2) update the firmware, reboot
3) apply a patch (optional - removes the warning icon from device manager), reboot
This can be done by grabbing all of the individual updates from the Dell support driver site (except for the patch, you might have to call tech support for that). Also, apparently, you can reduce the number of reboots by 1 if you use the SUU ISO available on the support site. Unfortunately, after doing all of this you still need to add the drives.
According to Dell support, this means doing the following:
1) Shutting down the server
2) removing the existing drives from bays 0 and 1
3) add the new drives to bays 2 and 3.
4) Using the SCSI BIOS to get the new drives configured in a RAID1 configuration
5) Turn off.
6) Add my original OS drives back on bays 0 and 1
7) Boot and enter the SCSI configuration
8) At this point it will says "There has been a change" - support says that all I need to do is acknowledge the change and reboot.
hasseln
2 Posts
0
October 3rd, 2006 19:00
I talked to Dell Open Manage tech support, got a path forward for this, and wanted to post the resolution. It seems the cause is that the driver currently being used is the Windows driver for the Dell Perc3/Di RAID controller. In order to resolve this, the following needs to happen - in this order:
1) update the driver, reboot
2) update the firmware, reboot
3) apply a patch (optional - removes the warning icon from device manager), reboot
This can be done by grabbing all of the individual updates from the Dell support driver site (except for the patch, you might have to call tech support for that). Also, apparently, you can reduce the number of reboots by 1 if you use the SUU ISO available on the support site. Unfortunately, after doing all of this you still need to add the drives.
According to Dell support, this means doing the following:
1) Shutting down the server
2) removing the existing drives from bays 0 and 1
3) add the new drives to bays 2 and 3.
4) Using the SCSI BIOS to get the new drives configured in a RAID1 configuration
5) Turn off.
6) Add my original OS drives back on bays 0 and 1
7) Boot and enter the SCSI configuration
8) At this point it will says "There has been a change" - support says that all I need to do is acknowledge the change and reboot.
9) The server should boot normally.