Problem in IT Assistant

Question

hi We are facing some problem in IT Assistant. Before stating the problem i like to inform you ---- (i) We are running IT Assistant 8.1 (ii) Our All servers are Powe Edge 2850, 2650 and 6650 catagory (iii) Server administrator is 1.9 version (iv) Only one server is working properly (S.A - 1.9 version) (v) All SNMP perfectly ok (iv)IT Assistant is showing the hardware logs, alert but it not displying the performance logs (v)Performance monitering event logs is showing the error Data not available for one or more instance(s) of the counter(s) Context Switches/sec, Processor Queue Length, %Kernel Utilization Time (Total), %User Utilization Time (Total), %Processor Utilization Time (Total), %Kernel Utilization Time (Per Instance), %User Utilization Time (Per Instance), %Processor Utilization Time (Per Instance), Available Memory, Pages IO/Sec, %Page File Usage, Incoming Packets/Sec, Incoming Bytes/Sec, Outgoing Packets/Sec, Outgoing Bytes/Sec, Logical Disk IO/Sec, Physical Disk IO/sec, %Logical Disk Free Space, Average Access Time on the device. '     For solving this issue we recently palan to upgrad the server administrator. At first we upgrade the version 5.2 in one of our server But still it is not giving the requird result.   What might be the possible reason for this . And what are the possible solution                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              Message Edited by spal on 09-13-2007 05:45 AM

sysbuff · Answer

What operating system(s) are on the manged nodes ?  If you are not getting perfomance data from you servers I would try to check if the CIM connection for Windows (if Linux ssh connection) is working fine from the ITA management station to remote nodes. The Troubleshooting tool in ITA should be able to help with CIM connection ITA 's performance monitoring functionality I believe does not use the Server Administrator, I think it uses the OS directly, so SA maynot be a factor for perf. monitoring

spal · Answer

CMI is ok its taking windows name space................. But Still it is not working.

DELL-Jeff M · Answer

Thanks for posting.  First, make sure your drivers and firmware are up to date with the PowerEdge Updates CD:   http://support.dell.com/support/downloads/download.aspx?&fileid=216768   Then make sure you have the latest OMSA on the servers you are trying to monitor for performance. The version of OMSA you have now is not intended to work with your version of ITA.  After the updates, delete the discovery ranges in ITA and recreate them.  Most likely performance monitoring will work after that.

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