Problem installing OpenMange

Question

Hi, I'm trying to install OpenManage on our PowerEdge 2650. I use the CD supplied with the system (version 3.3.3). When I insert the CD in the system, the setup starts. After accepting the EULA, I see a progress-bar. The progress-bar stops at 60% and I get the following message: Setup failed to detect any hardware on this system. Installation will continue but you will nog be able to install any systems management applications on this system.To install systems management applications, exit and try to run setup again. I tried it several times, but each time I get the message above. I'm trying to install OpenManage on Windows 2000 Advanced Server SP4. I'm logged into the system with an Administrator equivelant account. I hope someone can help me with this problem. Just let me know if you need more information! Regards, -Geert

Carrie_1 · Answer

Geert,Start by flashing your system bios, embedded server management, and embedded remote access card to the latest revision, then install Dell Open Manage Server Administrator version 1.7.

FuZzZ · Answer

Thanks for the suggestion! I will try it in the weekend (it's a production server)

Carrie_1 · Answer

You are correct. The 2.8 driver and firmware have not yet been posted for download.

If the PERC3di driver and firmware are version 2.7.1, Array Manager 3.5 will give you the option to update the driver and firmware to 2.8.0 automatically. You would not want to do this if a hard drive is offline.

Quino · Answer

Also - check your PERC3/Di firmware and driver.... to ensure they are correct and current.

OMSA 3.3.3 is old.

NOTE - OMSA 1.7 will NOT install correctly on your machine. It blows my mind that Dell keeps recommending it.

OMSA 1.7 installs Array Manager 3.5. AM3.5 fails because it has a dependency for the PERC3/Di firmware and driver of ver2.8. Dell released OMSA 1.7 with this dependency, but has NOT YET RELEASED Perc3di firmware/driver 2.8...... so the array management portion fails.

I would install OMSA 1.6 personally.... which WILL work on your system until Dell fixes this problem.

Systems Management General

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