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October 14th, 2008 13:00
Problem with laptop discover in IT Assistant
I have a Latitude Vista laptop that does not discover using IT Assistant.
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The CIM Connectivity test fails; however, I have implemented all the requirements indicated in the Help. DCOM Connectivity is test is successful.
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I have installed OMCI 7.6.0.735
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I have disabled the firewall
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The domain account for IT assistant is a domain admin account
Can anyone tell me how I can get this laptop to be discovered by IT Assistant?
Thanks,
Ken
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Stooartbaby
2 Intern
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132 Posts
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October 15th, 2008 20:00
Do you have snmp configured correctly on the laptop? make sure you configure the community strings etc to suite your environment.
Stuart.
kentravis
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68 Posts
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October 15th, 2008 22:00
As I understand it, non-server pc's don't use smtp to communicate with IT Assistant, but only uses CIM. I did try it however just to see, installed SMTP and configure it, and the laptop still does not appear.
Thanks for the idea,
Ken
atxjayhawk
33 Posts
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October 17th, 2008 19:00
DELL-Jeff M
2 Intern
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793 Posts
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October 20th, 2008 21:00
kentravis
1 Rookie
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68 Posts
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October 20th, 2008 22:00
I haven't tried a third party cim browser to connect to this system, and am not sure how to go about doing that.
Thanks,
Ken
kentravis
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68 Posts
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October 20th, 2008 22:00
The user in the IT Assistant is configured correctly, and finds my other PCs on my domain. Only this one seems to have this perticular problem.
Thanks for the idea,
Ken
atxjayhawk
33 Posts
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October 21st, 2008 13:00
I always use WMITools from Microsoft. It includes "WMI CIM Studio" which is an easy-to-use CIM browser. You can browse CIM namespaces locally or remotely. I would recommend downloading and installing this on the same system as ITA (if possible) and attempting to connect to the \\ \root\dellomci namespace (providing the same credentials as ITA is using). The credentials should be a domain account that has Administrative privileges on the remote system.
kentravis
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October 21st, 2008 17:00
It now works!
I download the wmi cim stuido, connected to the laptop with my IT Assistant user name and password, and successfully accessed it. I then ran the discovery and inventory again, and it showed up.
I didn't change anything, so I don't know why it now works, but I will run the cim stuido again when I have another problem like this.
Thanks for help.
Ken