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27944
August 28th, 2013 07:00
RCS (Remote Console Switch) problem - Part Two....
Hello all. I'm trying to use the Dell Remote Software for my 2161DS's and I cannot get the thing to work. The issue is I have multiple versions of Java installed on my system (Which is needed for other things like corporate web sites and such) and the Dell software is directly calling the latest version of java and not it's own installed version. Why this is I don't know. Bad programming? I have tried to make a batch file to "create" it's own environment but I see it's finding the latest version and trying to run it.
Here is my system stats:
Windows 7 32 Bit
Java 7 Update 25
Java 6 Update 45
Dell Remote Console Software 4.1.0.46
IE 9 Installed
FF 23.x Installed
So how do I fix this? Is this even fixable? And how do I know this app is calling/finding Java 7 Update 25? I used process explorer to find it...
So from the customer standpoint, any way to "fix" this? As I said I tried to create a batch file with it's own PATH, JAVA_HOME, CLASSPATH and others and still I get this. Any help would be appreciated.
Thanks
gcollins2013
3 Posts
1
August 28th, 2013 10:00
All:
I have verified this is a pathing issue. I renamed the jre folder where java 7 lives and restarted the app. The window came up as expected and I was able to see the console of the remote server. Now the question is....How do I "fix" this WITHOUT removing java verson 7. I require both versions of java and it's not acceptable to only be running one verion. By the way, when the window came up I look in process explorer.....The java that was started DID NOT come from the Dell install. It came from my local windows install. So while the initial start of the dell management software works, the spawn of the console connection itself is using the local OS version of java and not the supplied dell version of java. DOH!
Please either fix or give me an idea how to get around this issue WITHOUT making changes to my system, like renaming the jre folder every single time. It's tempting work-arounf but does not fix the issue.
Thanks!
george.perkins
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58 Posts
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May 21st, 2015 10:00
I am looking for a solution to this as well.