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November 14th, 2025 07:24
Server keep restarting OEMR XL R6615
May i know what is the issue and how to resolve it
Server keep restarting OEMR XL R6615
for below idrac support assist
| 2025-11-11 19:28:04 | 1731 | PWR2502 | An issue is observed in a storage power source in the component Backplane,BP1 PG. |
| 2025-11-11 19:28:04 | 1730 | VLT0204 | The system board BP1 PG voltage is outside of range. |
Inventory
| CPU 1 | EPYC 9354P (32 cores each) |
| DIMMs A1-6 | Hynix HMCG88AEBRA107N 32 GB Dual-Rank DDR5 4800 MT/s |
| Power Supplies 1 & 2 | Lite-On 800 W AC Supply |
| Embedded Video Controller 1 | Matrox Electronics Systems Ltd. Integrated Matrox G200eW3 Graphics Controller |
| Integrated NIC 1 | Broadcom Inc. and subsidiaries NetXtreme BCM5720 Gigabit Ethernet PCIe |
| NIC in Slot 1 | Mellanox Technologies MT2894 Family [ConnectX-6 Lx] |
| Embedded AHCI Controller 1 | FCH SATA Controller [AHCI mode] |
| RAID Controller on Slimline SL1 | PERC H965i Front |
| Disks 0-5 in Backplane 1 on RAID Controller on Slimline SL1 | SEAGATE 2.4 TB CL2400MM0149 |
| Disks 6-8 in Backplane 1 on RAID Controller on Slimline SL1 | KIOXIA 799 GB KPM7WVUG800G |
Firmware
| BIOS | 1.7.2 |
| CPLD | 1.6.1 |
| iDRAC & LC | 7.10.30.00 |
| CPU 1 | 0xA101144 |
| Power Supplies 1 & 2 | 00.17.30 |
| Integrated NIC 1 | 22.91.5 |
| NIC in Slot 1 | 26.36.10.10 |
| RAID Controller on Slimline SL1 | 8.4.0.0.18-29 |
| Backplane 1 on RAID Controller on Slimline SL1 | 7.10 |
| Disks 0-5 in Backplane 1 on RAID Controller on Slimline SL1 | SBT5 |
| Disks 6-8 in Backplane 1 on RAID Controller on Slimline SL1 | C40E |
System Board
| BIOS | CPLD | CPU Sockets | DIMM Slots | PCIe Slots | PPID |
|---|---|---|---|---|---|
| 1.7.2 | 1.6.1 | 1 | 12 | 3 |
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DELL-Erman O
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2.9K Posts
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November 14th, 2025 11:59
Hi,
If your server is restarting due to backplane power or voltage errors, it’s often related to power delivery or component isolation issues.Perform a full power cycle (flea drain) by disconnecting both PSUs from the power source and holding down the power button for at least 30 seconds. After that, remove all drives from the backplane and check if the issue persists. Make sure the backplane power cable is properly reseated.
I also recommend doing a minimum-to-POST isolation. Components without sensors can sometimes trigger these errors, so boot with only essential parts (CPU, one DIMM, no drives) to narrow it down.
Next, verify the power source by connecting the PSU cable to a known good outlet. If possible, swap the power cable with one that is confirmed good. If your server has redundant PSUs, swap them between slots and see if the error follows the PSU or stays with the slot. If the error follows the PSU, replace that PSU.
Hope that helps!