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8857
June 3rd, 2009 08:00
Server shows as unknown in IT Assistant
I have one server that I cannot get to show up in IT Assistant because we have it set to only discover instrumented devices. If I change this setting, the server
shows up as an unknown device, yet when you troubleshoot it, name resolution, ping and snmp all pass with flying colors. I can also connect directly to OpenManage
on the server using a browser and port 1311. Does anyone have any idea why this server might not be showing up correctly? Thanks in advance for any insight!
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DELL-Jeff M
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793 Posts
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June 3rd, 2009 17:00
Thanks for posting! It is probably your SNMP settings on the server. Follow the instructions in the SNMP video on http://support.dell.com/enterprise_videos, and see if that helps. If it doesn't, make sure the install of OMSA on the server is up to date.