If so, how can i use the IT Assistant by my browser ?
You need to use Internet Explorer 6.0 or later. I think that it works in Firefox and Mozilla also.
What must i do and how is the webadress ?
https://hostname:2607
So if the name of your IT Assistant system is joe, the address would be
https://joe:2607
. Alternatively, you can use the IP Address of the IT Assistant box. So if the IP address of your IT Assistant system is 192.168.0.2 then you would put in
https://192.168.0.2:2607
.
Ich habe gerade mal den Tipp mit der URL (auf mein System bezogen) ausprobiert. Leider bekomme ich im IE 6 die Meldung "Diese Seite kann nicht angezeigt werden"
Kann es sein, dass ich noch irgendeinen Dienst auf meinem Server starten muss oder dass im IIS eine neue Website angelegt werden muss ?
I have straight times tap with the URL (referred to my system) tried out. Unfortunately do I get in the IE 6 the message "this side cannot not be indicated" can it be that I must start still any service on my server or that must be put on a new Website in the IIS ?
Please check the IT Assistant Connection Service. You can find it in Windows by going to START - All Programs - Administrative Tools - Services. The service should say "Started". If it has failed to start, you can check the event viewer to see why it has failed."
Also, if you run a netstat -ao, you should see the port 2607 listed there and listening. If you are not able to use https:\\localhost:2607 or https:\\ipaddress:2607 or https:\\127.0.0.1:2607, then there is a problem with ITA or there is anotehr application that is using the port number.
When you use the netstat command from above, if you see the port 2607 listed there, check task manager and see which PID has sbeen assigned to the port. It should be the ITA application.
I have just tried installing IT Assistant 8.0 on Windows XP SP2 on Latitude D620.
I have Microsoft SQL Server 2005 express, Java Runtime Environment 5.0 Update 6, SNMP & WMI SNMP Provider installed (under add/remove programs, windows components, management and monitoring tools).
I get the same problem (page cannot be displayed when I click on the IT assistant icon.
I can see it is because the two IT assistant services (DSM IT Assistant Connection Service and DSM IT Assistant Network Monitor) are not started.
When I try starting them I get the error message: "Could not start the DSM IT Assistant Network Monitor service on Local Computer. Error 1068: The dependency service or group failed to start".
When I check the dependecies, I see SNMP Service is not started. When I try starting that, I get the message: "The SNMP Service service on local computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service."
Has anyone had their SNMP service on a win XP SP2 computer do this?
I have tried uninstalling everything and re-installing but no joy.
I have also tried several machines, but no joy.
I have tried previous versions of IT assistant (version 7 with MSDE) but no joy with that.
I am assuming it is my SNMP service that is the problem, so I uninstalled the service, and then re-installed just SNMP (not WMI SNMP as well).
I noticed while the status said "Completing configuration of Management and Monitoring Tools" that it took a while to complete, and an error message appeared saying:
"One or more services for the Simple Network Management Protocol component took more than their allotted time to start. Installation will continue, but services will not be available until they have started completely."
I then went to Services, and tried starting the SNMP service, but I has the same message again about it starting and stopping.
I have seen almost the same symptoms as you but in my case it's the DSM IT Assistant Network Monitor service that starts then stops. Our problems may be related so I was wondering whether or not you were able to resolve it and if yes, what did you do?
tester25
626 Posts
0
February 13th, 2006 13:00
ka-automotive
7 Posts
0
February 13th, 2006 14:00
Hallo,
eventuell klappt es ja auch in Deutsch ;-)
Ich habe gerade mal den Tipp mit der URL (auf mein System bezogen) ausprobiert. Leider bekomme ich im IE 6 die Meldung "Diese Seite kann nicht angezeigt werden"
Kann es sein, dass ich noch irgendeinen Dienst auf meinem Server starten muss oder dass im IIS eine neue Website angelegt werden muss ?
Danke für jeden weiteren Tipp !
MFG
KA-Automotive
ka-automotive
7 Posts
0
February 14th, 2006 03:00
I have straight times tap with the URL (referred to my system) tried out. Unfortunately do I get in the IE 6 the message "this side cannot not be indicated" can it be that I must start still any service on my server or that must be put on a new Website in the IIS ?
Thanks for each further tap!
tester25
626 Posts
0
February 14th, 2006 13:00
Please check the IT Assistant Connection Service. You can find it in Windows by going to START - All Programs - Administrative Tools - Services. The service should say "Started". If it has failed to start, you can check the event viewer to see why it has failed."
ka-automotive
7 Posts
0
February 14th, 2006 16:00
Hello,
thanks for your reply.
I´ve check the service and its running. If i use the URL:
https://localhost:1311
and
https://localhost:4995
then I get a Website indicated. Only by using the IT-Assistent via Browser, i get the error message:
"The page cannot be displayed"
To open the ITA in the browser i use the URL:
https://localhost:2707Have you still an another idea ?Thank you !
Message Edited by ka-automotive on 02-14-2006 12:56 PM
tester25
626 Posts
0
February 14th, 2006 17:00
ka-automotive
7 Posts
0
February 15th, 2006 03:00
tester25
626 Posts
0
February 15th, 2006 12:00
ka-automotive
7 Posts
0
February 15th, 2006 16:00
Hi,
there´s no firefall enabled . . .
tester25
626 Posts
0
February 15th, 2006 17:00
Okay. Can you answer all these questions?
1. What operating system are you running?
2. What is the model of the machine that you are installing this on? (PowerEdge 1900 or Optiplex GX280, etc)
3. Do you have any other web server applications running on the ITA server? (i.e. Apache Web Server, IIS, etc...)
4. Does your operating system have a service pack? If so, which one?
ka-automotive
7 Posts
0
February 16th, 2006 03:00
Maestro2
71 Posts
0
February 22nd, 2006 01:00
bloomer101
25 Posts
0
February 24th, 2006 00:00
When you use the netstat command from above, if you see the port 2607 listed there, check task manager and see which PID has sbeen assigned to the port. It should be the ITA application.
bloomer
ste_b_79
2 Posts
0
January 29th, 2007 14:00
swissalps
1 Message
0
March 8th, 2007 13:00