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3 Posts

1324

December 9th, 2008 13:00

Unable to add "New Include Range" in IT Assistant

Hi -

I am unable to add a new include range from withing the IT Assistant management web-site.  When I right click, I see the menu option to add new include range, but clicking on that option results in nothing.  My browser just stares at me?  I have tried this step from numerous workstations and servers and its always the same result.

Anyone seen this before and know of a workaround or solution?  It worked when I intially installed IT Assistant - after a week or two, this feature no longer works.  Very frustrating (as is the rest of the Open Manage / IT Assistant software - hooray for Java!)

Thanks,
Wes

Active Directory Snap-in
Version 4.2.0


Broadcom SNMP Agent
Version 10.18.04
Data Engine
Version 5.8.0

Hardware Application Programming Interface
Version 5.8.0

Instrumentation Service
Version 5.8.0

IT Assistant Connection Service
Version 3.3.0

Sun Java Runtime Environment for IT Assistant
Version 1.6.0

Core Service for IT Assistant
Version 3.3.0

OpenManage Tools for IT Assistant
Version 3.3.0

Secure Port Server
Version 3.4.0

Sun Java Runtime Environment
Version 1.6.0

Dell OpenManage Management Station
Version 5.5.0

Server Administrator Framework
Version 3.4.0 (52)

Instrumentation Service Integration Layer
Version 3.4.0

OpenManage Inventory Collector
Version 2.8.0

OpenManage Tools
Version 3.4.0

Remote Access Controller 5 Managed Node
Version 5.3.3

Remote Access Controller 5 Data Populator
Version 5.8.0

Dell OpenManage Server Administrator
Version 5.4.0

28 Posts

December 26th, 2008 08:00

Hi,

I'm not sure how helpfull this will be, but have you tried adding the new range while logged on at the server console, or RDP to the server? I'm guessing you are trying from your own workstation. Have you tried updating the version of java on the computer you are trying to add the range on? Also, are you using IE? Try adding the address to your trusted sites and see if that helps.

Regards,
Hugh

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