Unsolved
This post is more than 5 years old
1 Rookie
•
3 Posts
0
182611
April 20th, 2018 11:00
Using virtual console, Network connection has dropped
I try to enter our server using Virtual console,
but problem comes up.
'The viewer has terminated
Reason : The network connection has been dropped.'
I used well virtual console until yesterday..
but, the error message pop up today
in all server models (R620, R630, R710 ... ) and both iDRAC version (iDRAC7 and iDRAC8),
There is a same error.
additionally, If using my colleague's computer, it works well.
i think there is a problem in my computer.. but i don't know what problem is...
i try below various solutions
- reset idrac
- adjusting network configuration (auto negotiation...)
- etc (i'm searching about this problem)
I use macbook.
please tell me how the problem fix.
Thanks,
0 events found
No Events found!
DELL-Charles R
Moderator
•
4.7K Posts
0
November 24th, 2020 08:00
Hello arcolino,
I'm sorry to see the virtual console does not connect properly.
First thing to check is the DRAC firmware up to date?
Try a different browser, clear browser cache: IE, Chrome, FireFox
I would also recommend trying the HTML5 plugin and check results. This one works most times I see it.
I see a thread has possible solution for you : https://www.dell.com/community/PowerEdge-Hardware-General/R730-iDRAC-8-Java-Error-Network-Connection-has-been-dropped/td-p/6121815
Other things to check:
Possible Solutions:
*The issue can occur when the port 5900 is blocked by the firewall. 5900 needs to be open for Virtual Console connection.
*Reset idrac from gui, quick launch tasks.
*If the switch is set to 100/Full and the IDRAC network settings is set to AUTO negotiate, set the IDRAC nic to 100/Full.
*Dell iDRAC "Failed to Connect" Java error fix : https://www.youtube.com/watch?v=Xb2TBK0-Gwk
*How to fix Java for iDRAC6 virtual console : https://www.youtube.com/watch?v=drhSo9Xl9M0
Please let me know how it goes and if you still have issues please let me know the Server model and iDRAC firmware you have.
arcolino
1 Rookie
•
11 Posts
0
November 24th, 2020 10:00
hello I'm running idrac ver Version 4.22.00.53(Build 03)
and java ver 8u261,
I get a login error
the viewer has terminated
I saw post to downgrade java which I did
to the jre 8 update 162
still getting
the viewer has terminated
reason the network connection has been dropped.
anyone know exactly which java works to not get this error? please help!
DELL-Marco B
Moderator
•
4K Posts
0
November 25th, 2020 00:00
Hello,
please can you try with jre-8u161 or jre-8u162?
And perform also a iDRAC reset with this procedure
https://dell.to/3nQYtM3
Please let us know if it helps.
Thanks
Marco
widmansg
1 Message
0
June 10th, 2022 08:00
I use Java 7u21 for iDRAC 7 on windows server 2019. however java 6u14 and 8u333 failed on me. you can download here
https://www.oracle.com/java/technologies/javase/javase7-archive-downloads.html
installing new iDRAC version is not option for me as my service tag is expire
Siddharth_Bhadauriya
1 Rookie
•
1 Message
1
August 2nd, 2022 03:00
You can also go ahead and go in virtual console settings. Set the script to HTML5. refresh IDRAC and issue resolved.