bwarneke

updated

2 years ago

B

bwarneke

2 Posts

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2623

March 1st, 2022 04:00

Windows DataCenter 2022 Downgrade - Product Key Issue

Does anyone have any advice for me?  I purchased an R440 with Datacenter 2022.  Along with the server, I received downgrade kits to both 2019 and 2016.  The media contains DataCenter 2019 and DataCenter 2016, as it should.  My issue is the product keys are for 2019 and 2016 Standard.  

For stability and not wishing to be bleeding-edge DataCenter 2019 was installed before I realized the product keys were wrong.  

So, I opened a tech support case, which was then referred to my sales rep, who now has multiple levels of management trying to figure out how to get me the DC 2019 and DC 2016 keys.  This is now over two months.  Should it be this difficult?   I tried reaching out to Microsoft and they say contact Dell of course.  

Anyone have any advice?  Any other remedies to try?  Seems to be a relatively easy fix but so far has not been resolved by Dell.  Seriously thinking of moving on if this is as good as they can be.