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September 14th, 2017 05:00
Dell Latitude touchscreen stops working (Win 10 tablet)
My Latitude tablet screen becomes unresponsive sometimes after returning from sleep. I'm able to attach a mouse to use it but that is not how I intended to use it.
The problem seems to be with the I2C HID driver. I've tried the following:
* Disable/Reenable the driver
* Use the Dell web site to get updated drivers and bios
* Run the Windows 10 troubleshooter
Nothing has worked consistently although eventually it becomes usable again. I think I'm almost out of options and will have to return it. Any suggestions?
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DELL-Chris M
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September 18th, 2017 08:00
For our users to assist in troubleshooting, please post the specific Latitude model. Have you allowed the Windows 10 Updates to run and install everything it finds?