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nate39

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9 years ago

N

nate39

10 Posts

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2417

July 8th, 2017 07:00

Dell Venue 11 keyboard problems

Out of nowhere the snap on keyboard lost all functionality.  I first noticed it when the cursor disappeared.  I saw a video on youtube where I guy with similar problems took off the back of the keyboard and reconnected all the connections and that took care of it so that is what I did.  

This seemed to take care of everything except one strange thing.  If the keyboard battery is connected the cursor is gone.  As soon as I pull the plug the cursor is back.  All other functions work fine either way.  Can anyone give me some help on this one?  thanks

  • DA

    DELL-Akshatha M

    2 Intern

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    1159 Posts

    1056

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    Posted July 10th, 2017 01:00

    Hi nate39,

    Can you test this keyboard on another system? Can you use the touchscreen keyboard?

    For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

  • N

    nate39

    10 Posts

    1056

    0

    Posted July 10th, 2017 05:00

    After fiddling with the connections and battery for a while it is working now.  Of course, I have no confidence that it will continue to work.  I do have another system to test the keyboard on and yes, the touchscreen keyboard always worked, thanks

  • V

    Vidfamne

    12 Posts

    1056

    0

    Posted July 23rd, 2017 13:00

    I have the same problem with the thin kb (no battery) since a few weeks... Only ms updates changed afaik... In rare occurrances before, but usually helped by turning bluetooth off and on again... But not this time... Any changes to the bt-stack recently???

  • R

    ricco241

    1 Rookie

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    11 Posts

    1056

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    Posted July 27th, 2017 21:00

    Why ALL THESE PROBLEMS with Dell Units????

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