Dell venue 11 pro Help

Question

When i first recived my deivce and i booted it up for first time the device worked fine for a few days, and than i started havign issues with the lockscreen as many others reported here, but not its complety worse where i open desktop and i try open inetnet explorer even doing a simple task like goong to dell.com or opening my email it gives me not responding error and crashes then i have t resatrt my tablet. and few insances where i open control panel or settings it gives me not responding error. Its really bad issue where i cant even run anything, i cant even open games if i try to run a games it freezes and then crashes forcing me to restart ot take out the battery. and even after i restart i try to login even in login screen it hangs up nd gives me error plz someone from dell help me out or how to get a replacement.

dsf3g · Answer

I would perform a factory refresh (restore the OS from the restore partition) and if that doesn't fix it, send the unit back to Dell for service/replacement.

DELL-Brian B · Answer

Yes, agree with DSF3G - this is definitely not normal or expected behavior.    Sounds like a corrupt OS load.   Try the 'reset' and if that doesn't fix it, please contact support for a replacement unit.   Sorry for the trouble!

skyrida32 · Answer

Ok I asked for replacmentted they sent me a URL, the order was created on the 8th of last month its been a month but no replacement just says in production, Brian can u plz follow up on my order and chk if the team is doing there job because it shouldn't take this long for me to get a replacement, especially since the tablet just bricked. I'm having issue where it was laggy to now its bricked I can't turn it on unless I plug jn the keybord dock and use battery from dock. It won't charge or nothing. Please get me a working device and do the bios updates later.

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Dell venue 11 pro Help

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