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Dell Venue 7130 ePSA Camera not installed
My camera is not working on my tablet under windows 10.
Everything else but that works. The BIOS shows the option to enable or disable the camera and the camera is enabled. When I run the ePSA pre-Boot diagnostics it shows me that "Microphone Camera Board Option" = "Not Installed".
Does this mean that it does not see my camera or my camera does not have a microphone. My microphone is a realtek microphone and it seems to be functioning just fine.
Does this mean my camera is not connected?
I am wondering due to a previous repair by a Dell technician and thinking maybe he did not connect it properly.
There are no drivers for the Camera available on the website. The Chipset for my Dell Venues is listed as 10.1.1.18 , the one on the computer is 10.1.1.42 for the Intel chipset. I try to run the 10.1.1.18 and it gives me an option to downgrade, seems to run fine, but It never actually downgrades the drivers.
Would appreciate some guidance before I start taking my tablet apart to check the connections. Otherwise I have driver problems and taking it apart would prove useless, which might mean a complete re-build of Windows 10..arggh
kcwilsonii
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May 1st, 2018 20:00
It was a loose cable, FYI: Before you start taking everything apart. Check the black cable connection near the cameras on the edge of the main board. I started to take off the main board and you have to disconnect this one before being able to remove it.
I went to pull it out and it came out way to easily. I reseated the cable. You can definitely tell when it connects. I stopped there and put everything back in place and reconnected all the cables. Test all the external buttons before putting the battery back in. Sometimes they do not line up properly when putting the cover back on.
Booted up, the tablet may take a moment to boot due to the battery being removed and it may prompt you to set the date and time.
When I got into Windows I started up device manager and scanned for hardware changes. The camera now shows up, but not under Imaging devices, it's under cameras. Showed 2 webcams (front and rear).
Tested using the default Camera program and everything worked fine.
Pretty easy fix if you are used taking things apart and have the tools
Dell-Alan D
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May 1st, 2018 03:00
Hi,
A camera not being detected in the ePSA is normally symptomatic of a hardware fault rather than software. You could be looking at a cable fault, the camera itself or the connector to the motherboard.
With regards to drivers, the camera drivers are native to Windows, there is no separate camera driver and installer. As the hardware is not being detected, i'm not sure a Windows repair would fix any potential driver issue.
You mentioned that there was a repair carried out previously on the tablet, how long ago was this and is this the first time you have used the camera since the repair?
Alan
kcwilsonii
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May 1st, 2018 09:00
Thanks, I will take it apart. I have all the necessary tools for doing this. Just glad it's not an IPad. I had to fix my wife's iPad and replace the screen and digitizer a while back.
This should be pretty easy to check out.
I will post back if it's the cable that is the problem
Dell-Alan D
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May 2nd, 2018 01:00
That's great to hear that it was a relatively easy fix and the cable reseat got the camera working. Thanks also for the tips about checking the buttons line up and function correctly before reassembling fully as others may find those steps extremely helpful if attempting the same repair.
Alan