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22928
October 14th, 2014 08:00
Dell Venue 8 Pro Touchscreen Problem
Hello Dell Techs and Users!
I have a Venue 8 Pro and I love it. However, recently, I have noticed a touchscreen problem. When my screen is in portrait mode with the windows button up, I cannot swipe in from the right. Likewise, if I rotate the screen couter-clockwise to landscape with the windows button on the left, I cannot swipe down from the top. I took it to my local Microsoft store where I purchased it, and they said to contact Dell as it is under warranty (purchased Dec, 2013) and it sounds like the digitizer is flaky. How do I resolve this issue?
Thanks in Advance,
Jim Smith
Milwaukee, WI
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Mikerman
915 Posts
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October 14th, 2014 10:00
It sounds like you need to re-calibrate your screen (this same situation occurred to me). Do a search on the tablet for "calibrate". For me, it worked to re-set the calibration to the original settings--doing the re-calibration process hadn't helped.
Jim.Smith
2 Posts
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October 14th, 2014 15:00
Thanks lots! That solved my issue.
Mikerman
915 Posts
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October 15th, 2014 00:00
It's karma: someone had helped me with this same issue likewise. :emotion-1: