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afanasievvv
15 Posts
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8686
March 5th, 2017 02:00
Latitude 5175 “No bootable devices found”
Hello
It happens occasionally in a sleep mode. PC wake spontaneously with such message:
No bootable devices found.
Press F1 key to retry boot.
Press F2 key for setup utility.
Press F5 key to run onboard diagnostics.
Pressing F1 doesn't help. F5 diagnostics shows no SSD found. F2 never tried
Long press power button to reboot turns it back to normal condition.
What could it be? Are any suggestions?
Device: Dell Latitude 11 5175, 8gb RAM, 256gb SSD, Dell Latitude Keyboard
afanasievvv
15 Posts
4425
0
Posted March 6th, 2017 12:00
Thank you kurosawabobby
I've intstalled older DPFT hope it'll help.
For 3 month of use this issue was 4-5 times and never during tablet charging.
Last time with.19 BIOS so it doesn't solve.
kurosawabobby
43 Posts
4425
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Posted March 6th, 2017 18:00
Ok let me know if the issue happens again. To clarify, I didnt mean it happened during charge - it would happen after charging when i had unplugged the tablet, then set it to sleep.
Just to check, what is your SSD brand in your 5175?
afanasievvv
15 Posts
4425
0
Posted March 6th, 2017 20:00
It’s INTEL SSDSCKKF256H6 SATA 256GB
On Dell's support site not yet appeared firmware update for Intel SSDs only for Hynix Scandisk and LITEIONITE.
kurosawabobby
43 Posts
4436
0
Posted March 7th, 2017 00:00
Interesting, mine is an Intel SSD too (same model - its an Intel SSD Pro 5400s). The firmware update tool can be found here directly from Intel: downloadcenter.intel.com/.../iRMFUU-for-Intel-SSD-540s-Pro-5400s-E-5400s-DC-S3100-Series-FW-Update
I also have a 5175 with the LiteOn drive and the no bootable device error has never occurred on it. This may be a problem with these Intel SSDs.
afanasievvv
15 Posts
4436
0
Posted March 7th, 2017 10:00
Yes, most likely it's Intel SSD. It has ocured now with older DPFT.
My previous Latitude 5175 that has burned never had this issue )
Have you tried to updade Intel SSD firmware?
kurosawabobby
43 Posts
4436
0
Posted March 9th, 2017 05:00
Yes I tried it but it said I had the latest firmware already. Give it a go. I guess the drastic way to resolve this would be to buy another SSD which would probably solve the issue immediately. Or wait for a firmware update (or even a windows update) that addresses the issue.
kurosawabobby
43 Posts
4436
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Posted March 9th, 2017 06:00
By the way, I turned off hibernate on my 5175 and have not seen these issues since. I think this is a problem with hibernate enabled on these SSDs. You can see in the change log of the firmware for these SSDs that the last revision addressed a sleep issue with these SSDs. obviously didn't fully fix the problems.
afanasievvv
15 Posts
4436
0
Posted March 9th, 2017 23:00
IMHO it's not the reason. On my tablet I've got the bug when hibernate was disabled.
kurosawabobby
43 Posts
1513
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Posted March 10th, 2017 07:00
You might be right but just to check... do you have both hibernate disabled in Power & Sleep menu, "save me power when my device knows I'm away" and in your power plan hibernate options?
kurosawabobby
43 Posts
4425
0
Posted March 5th, 2017 18:00
This is a strange error and I have normally found that it happens after unplugging from charging and setting the tablet to sleep. I have found that if I use driver version 8.1.10605.221 of Intel's DPTF rather than the latest one posted on Dell's support site (which also gives the reset to 40% brightness bug) this then happens very rarely, if at all. Also update your BIOS to the latest version (.19).