Hi Skorpyo60,

I'll send you a private message requesting your service tag so I can check the model number and spec of the tablet and then advise further.

Alan

Hi Skorpyo,

I have looked at your service tag info and see the system was shipped with both a wireless card (DW1538) and a mobile broadband card (DW5808E)

Does the system connect to a network via 3G/4G?

Do you have the wireless enabled in the BIOS?
To do this, access the BIOS by powering on the tablet whilst holding down the Volume Down(-) button.
Navigate down to Wireless in the menu.
Ensure all three options are ticked (WWAN / WLAN / Bluetooth) 
Click apply and then exit

Have you enabled Airplane mode within Windows?

Here is the link to the correct wireless card driver, what happens when you try to install that one?

Alan

Hi Alan

First of all thanks for the help. When I try to install the driver you linked it says it wont work on my platform. Also I do not have a wireless card listed in device manager only a cellular card. I'm hoping you have another idea. I read somewhere about getting the wifi driver from Intel but I'm was not able to find correct one as the one I tried also didnt work? Any suggestions? I would not mind doing a clean install but I have trouble getting the venue to boot from the USB

Here are a couple of screenshots

Hi Skorpyo, 

I'm wondering if the wireless card has failed if it is not being detected. That driver should have installed as it is the official Dell packaged one. Did you check the BIOS settings I mentioned in my last message to ensure all wireless devices are enabled? 

I wasn't able to view those attached photos, could you send them by private message to see if that works instead.

Also, what happens when you try to boot from USB, at what point in the install process does it fail? Do you get any error messages?

Alan

Wireless Bios settings are ok and tried with the wifi+bluetooth driver from dell support and got the same error message.

Any advise?

Thanks,

Hi Skorpyo,

I just got a Venue 11 Pro with the same wifi issue,

Were you able to fix it?

Please let me know,

Thanks

I have exactly the same problem.

The filename of the file to download suggests the driver to be for a 32 bit platform, but the content of the page indicates a 64bit platform.

When I try to install the drivers, this is part of the log for the failed installation:

[Tue Sep 17 15:09:37 2019]
--- Start of Vendor Software Log ---

[Tue Sep 17 15:09:37 2019] ASCII payload log file detected:
[Tue Sep 17 15:09:37 2019] [2019-9-17 15:09:21] Setup start up.
[2019-9-17 15:09:21] CommandLine is:[/LOG"C:\ProgramData\dell\drivers\bfee6438-9d04-48ce-9b49-d9c6465b0456\DUPLogDir\DUPF507.tmp"]

[Tue Sep 17 15:09:37 2019]
--- End of Vendor Software Log ---

[Tue Sep 17 15:09:37 2019] Vendor Software Return Code: 7
[Tue Sep 17 15:09:37 2019] logo.png
[Tue Sep 17 15:09:37 2019] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Tue Sep 17 15:09:37 2019] Exit Code set to: 5 (0x5)
[Tue Sep 17 15:09:37 2019] Result: FAILURE
[Tue Sep 17 15:09:42 2019] Name of Exit Code: ERROR_INSTALL_PLATFORM_UNSUPPORTED
[Tue Sep 17 15:09:42 2019] Execution terminated at date-time Tue Sep 17 15:09:42 2019
[Tue Sep 17 15:09:42 2019] ######

I actually found a solution that worked in this thread:

https://www.dell.com/community/Tablets-Mobile-Devices/How-to-Install-the-Network-Driver-after-a-fresh-Windows-10/td-p/5182640