My speaker works fine. Music at full volume has no static, and an average song has no distortion.
Volume level is also fairly good for a budget tablet.
However, tonight I found that when I plugged in headphones or external speaker, there was a problem with volume.
Volume was limited to about 50% (for safety). It came up with a warning about safety, and then allow me to move the slider up higher. But the sound kind of stuttered and would not go higher.
After a lot of searching, tried calling Dell Service. While on hold, I decided to try checking if the second user (I have 4.3 and dual users working) had the same issue. Thank goodness, that user still had the same warning window open, awaiting the OK to increase volume. Once that was done, both users had access to full volume with headphones or external speaker.
Received this tablet for a X-mas gift and have had the same issue. I finally broke down and called Dell service, spent 2 hrs on the phone trying to get answers/help. Finally was told to send the tablet in and they would assess the issue. Sent in the tablet and was informed that they replaced the external speaker. When I received the tablet it still had the same issue. I was shocked that the technician was unable to hear the static and distortion. I received a follow up call regarding my satisfaction with Dell's service. While I was very pleased with the quick turnaround, I was very unhappy with the speaker. The customer service rep asked me to hold while she spoke with the resolution team. She told me that they would be sending me a new tablet. Received it today just to be disappointed again....the new tablet has the same issue. Needless to say, I will be making a call to Dell support services tomorrow. Not sure how this will turn out!
I just kinda of gave up on this. Seems to have a lot to due with quality of the audio feed and volume. For example, a low-quality feed from YouTube comes with static, but an HD Netflix feed may not. Mid-range volume seems to work best. I use headphones 90% of the time anyway. Can't say for sure, but the 4.3 Android update may have helped as well. Good luck.
elwin133
4 Posts
0
December 30th, 2013 12:00
My speaker works fine. Music at full volume has no static, and an average song has no distortion.
Volume level is also fairly good for a budget tablet.
However, tonight I found that when I plugged in headphones or external speaker, there was a problem with volume.
Volume was limited to about 50% (for safety). It came up with a warning about safety, and then allow me to move the slider up higher. But the sound kind of stuttered and would not go higher.
After a lot of searching, tried calling Dell Service. While on hold, I decided to try checking if the second user (I have 4.3 and dual users working) had the same issue. Thank goodness, that user still had the same warning window open, awaiting the OK to increase volume. Once that was done, both users had access to full volume with headphones or external speaker.
slacker109
4 Posts
0
January 2nd, 2014 12:00
Does anyone know how to change this setting if there is only one user profile?
Thanks
abruene
1 Message
0
February 3rd, 2014 15:00
Received this tablet for a X-mas gift and have had the same issue. I finally broke down and called Dell service, spent 2 hrs on the phone trying to get answers/help. Finally was told to send the tablet in and they would assess the issue. Sent in the tablet and was informed that they replaced the external speaker. When I received the tablet it still had the same issue. I was shocked that the technician was unable to hear the static and distortion. I received a follow up call regarding my satisfaction with Dell's service. While I was very pleased with the quick turnaround, I was very unhappy with the speaker. The customer service rep asked me to hold while she spoke with the resolution team. She told me that they would be sending me a new tablet. Received it today just to be disappointed again....the new tablet has the same issue. Needless to say, I will be making a call to Dell support services tomorrow. Not sure how this will turn out!
bookgeekwa
3 Posts
0
February 3rd, 2014 15:00
I just kinda of gave up on this. Seems to have a lot to due with quality of the audio feed and volume. For example, a low-quality feed from YouTube comes with static, but an HD Netflix feed may not. Mid-range volume seems to work best. I use headphones 90% of the time anyway. Can't say for sure, but the 4.3 Android update may have helped as well. Good luck.