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jaytee607

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10 years ago

J

jaytee607

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November 29th, 2016 09:00

XPS 12 9250 Problems

During the initial setup I got a Driver_Power_State_Failure. I did the diagnostic testing and it got only about 70% of the way through. It rebooted, I expected it would come back to the diagnostics and finish, it did not. I looked for the driver updates. It found 6. They all seemed to want a restart after the install so I did them one at a time.  It installed the first one. The second was Intel 2D input driver. Installation failed. With the driver power state failure,  the diagnostic tests failing at 70% and having driver installations failing does anyone have any suggestions as to how I should proceed with this thing ? Thanks in advance for any help. At this point I am ready to contact Dell and ask how to send it back to them to have these problems fixed. If there is something I can do on my end and avoid that it would be preferable.