Hi,

Thanks for your question.

Should be here if you login https://dell.to/3ZlLuI6.

Let us know if you have any additional questions.

cant see that there (SR 103845442) can you please provide and let us know how to connect console will be very thankful to you.@DELL-Josh Cr 

I sent you the link for it. 

@DELL-Josh Cr​ Thanks a lot mate, can you please let me know how to proceed further we tried to connect the console on SP but didn't get through, MGMNT IP is not pinging, and also system is not accessible, really appreciate your help in this matter.

Try using ipmi tool to the console port. https://dell.to/4d7PUG0  128.221.1.250, netmask 255.255.255.0, no gateway required

@DELL-Josh Cr​ sorry but permission can you help me with that ?

just run 

128.221.1.250, netmask 255.255.255.0, no gateway required from ipmi tool

@DELL-Josh Cr​  I mean permission is required to download IPMI tool its not allowing me to download.

I didn’t link to ipmitool, it is a link to the article with the command. Impitool isn’t a Dell utility. Here is a link to it. https://dell.to/4d4OLPv

@DELL-Josh Cr​ Great thanks i thought its specific utility to get connect.

@DELL-Josh Cr​ can you also provide me this doc please "000022376" I will be very thankful to you.

I sent you an email.

@DELL-Josh Cr​ thanks mate we trying to connect but getting the following error.

entering the correct password

Error: Unable to establish IPMI v2 / RMCP+ session

That is the error that it gives when it can’t validate the password, so if it is the correct password it isn’t even booting far enough for the service to start. You should call phone support. Most likely hardware replacement is required.

okay iam on system as of now will let you know within an min