14 Posts

February 18th, 2022 08:00

Hello,

please try the Administrative Live Chat Option. 
https://www.dell.com/support/incidents-online/de-de/contactus/adm-support

If this will not work let me know and i try to help you.

Regards
Marco

1 Message

March 2nd, 2022 08:00

It doesn't work. there is no option to choose licencing.

When is this problem going to be fixed? This is an utterly ridiculous situation to be in.

1 Rookie

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5 Posts

March 11th, 2022 10:00

Hi, I can't obtain license
Pls help

March 28th, 2022 06:00

Hi all,

 me too i can't obtain license from url "elmval"

Browsers: Safari, Firefox, Chrome, Edge, Brave.

UUID:

F389CE4B-A827-0C04-2B8E-1179DD34A9A1
Thank you
 Steve

Moderator

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9.5K Posts

March 28th, 2022 09:00

Navigate directly to https://dell.to/3NqJFBj in a clean browser instance or using incognito mode.

Moderator

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9.5K Posts

March 28th, 2022 09:00

You can try contacting phone support and telling them you need a license for Software Part Number – 456-110-674 UnityVSA CE 4TB=IC

4 Posts

March 28th, 2022 09:00

Hi Josh,

Same error. Really annoying.

6 Posts

March 30th, 2022 02:00

Hi Dell-Josh Cr,

Is there any contact such as email or else for us that face this issue? Really need the license

UUID : 76025E06-794D-5852-CAC0-5C0A0AB0C822

ardhan98_0-1648630783454.png

Regars

Moderator

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9.5K Posts

March 30th, 2022 06:00

Unfortunately, the only message is phones.

Moderator

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9.5K Posts

September 28th, 2022 09:00

If you are in North America

Contact the Dell EMC Support Line by calling 800-782-4362, option 4, option 4, (at any time) and they will assist you and/or create an SR on your behalf.

       Information needed in the Service Request:

Software Part Numbers – 456-110-674    UnityVSA CE 4TB=IC

Quantity/Capacity – Qty 1 

 

If you are somewhere else contact support for your country. 

9 Posts

September 28th, 2022 09:00

I got the same error, what is the telepone number we can dial for getting the license?

3 Posts

January 5th, 2023 17:00

Looks like this website to get the license file is still having problems. Dell support does not know anything about Unity VSA CE. Have tried multiple web browsers with the same results. Could someone in Dell provide a final solution?

Moderator

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7.8K Posts

January 6th, 2023 08:00

Hello galejai,

Currently the only way to get a license is to contact the License Operation team and they can issue you a license. The workaround for getting the UnityVSA Community Edition trial license is to open a Service Request with License Operations.

Licensing Service Request for UVSA CE Trial License:

Customer (internal or external) opens a Licensing Service Request.

1.           There are 3 ways to open a Service Request:

  • By visiting https://dell.to/3ZgfanC and using the Live Chat. The Chat Team will assist the requester to create a Ticket.
  • A Service Request can be opened on the Support Site by selecting "Create a Service Request" and providing all the relevant information required to address the request.
  • Contact the Dell EMC Support Line by calling 800-782-4362, option 4, option 4, (at any time) and they will assist you and/or create an SR on your behalf.

2.           Information needed in the Service Request:

  • Software Part Numbers – 456-110-674    UnityVSA CE 4TB=IC
  • Quantity/Capacity – Qty 1

3.           Machine information: UUID

4.           Site Info

5.           If this is a Dark Site, please inform Licensing of this

6.           Reason for trial license = UVSA CE Trial License Website is down

2 Posts

January 19th, 2023 11:00

Hi All

I went through most of the posts and I'm sorry if I missed the solution. It looks like the website provided in the "solution" post, still has issues with generating the UnityVSA CE license. When I go to the website, it does not show my account as logged in and the only option in the drop-down is "UnityVSA / Unity Cloud Edition". Once I submit my system's UUID I get an error message that I need to log into my Dell account which I can't do because there is no option on the right top corner for Signing in or accessing my profile.

I followed the instruction from the last post: I called the help desk and they told me that they are not supporting the Community edition and I should follow up with requesting the license through the forum thread.

Please provide a contact email so I can send my UUID and they can generate the license.

I really appreciate any help you can provide.

BT

Moderator

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7.8K Posts

January 20th, 2023 01:00

Hello b_t,

When needing a license for VSA the only way to get one currently is to contact the license operation team.  What country are you located in?

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