Unity300 both Storage Processors in failure state

Question

Unity 300 both storage processors have failed, it's running on SPA as primary.  SP B Internal Disk Major Issue A solid state disk (SSD) in a Storage Processor (SP) has faulted and needs to be replaced.   How is it possible both Storage Processors have MAJOR failure yet the system is still running.   How can i reset the flags that cause this as i cannot put SPB into Maintenance mode.   I have already ordered the Internal SSD , your suggestions needed   HELP

GregOrgy · Answer

Dear Mr Josh

Thank you for sending generic web links that are no use to myself.

Phone support is a terrifying experience as the English is so horrible from your Indian brothers that my last support case was about 300 emails and finally i fixed it myself.

If i could get the command to reset the Storage Processor board status to normal then all will be hunky dory.

Are there any specialist out here to help?

Thank you for the responce:)

DELL-Josh Cr · Answer

Hi,

Thanks for your question. Since it is an urgent issue you may want to call phone support. What version of the OE are you on? This may help. https://dell.to/3EQIcBC and the solve procedures for part replacement https://dell.to/3J8eVFi

Let us know if you have any additional questions.

GregOrgy · Answer

Dear Mr Josh DELL

Seems like i'm making progress to fix your equipment.

I have changed the SSD in SPB which failed and the Storage Processor from failed is now good.

Just SP_A that is degraded at the moment. Any guideline that the Knowledge Base can assist me?

Unity

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