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AlanBrn

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4 years ago

A

AlanBrn

2 Posts

0

266

November 11th, 2022 04:00

UnityVSA License Retrieval - Not Connected - Verify Network

Hello

When attempting to generate the UnityVSA license based on my machine UUID I get an error from this website: https://www.delltechnologies.com/en-us/auth/elmeval.htm 

I made sure I was signed in. The error is as follows:

AlanBrn_0-1668170979868.png

Can I get some assistance on getting the UnityVSA license key? Is there an alternative way to do this or do I need to wait for a fix on the website?

Regards,
Alan
#IWork4Dell



  • DJ

    DELL-Josh Cr

    Community Manager

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    9693 Posts

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    43676 Points

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    Posted November 14th, 2022 06:00

    Hi,

    Please contact support to get a license. 

    • Contact the Dell EMC Support Line by calling 800-782-4362, option 4, option 4, (at any time) and they will assist you and/or create an SR on your behalf.
    •            Information needed in the Service Request:
    • Software Part Numbers – 456-110-674    UnityVSA CE 4TB=IC
    • Quantity/Capacity – Qty 1

         Machine information: UUID

               Site Info

               If this is a Dark Site, please inform Licensing of this

               Reason for trial license = UVSA CE Trial License Website is down

  • A

    AlanBrn

    2 Posts

    145

    0

    Posted November 15th, 2022 02:00

    I did as mentioned and I'm now in touch with support with a service request open to get a license key. If possible I would request that fixing the licensing website gets escalated (or at least have a straightforward alternative to generate licenses) as the website bug does greatly compromise the effectiveness of UnityVSA CE from a customer trial standpoint.

    Thanks a lot for the help, you can consider the issue close.

    Regards,

    Alan

    #IWork4Dell

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