Hi Sam and All,

I'm very glad to understand that the problem is under investigation.

But, as you can imagine, it still doesn't work this morning.

Thanks,

Pascal

Hello Everybody,

Daily morning routine.

Guess what ? Still not working.

Pascal

Hello Pascal,

What you are going to need to do is to open a service request with the License Operations and they can assist you in getting a licnese.  Here is the link to contact them so that they can provide you with a license. https://dell.to/3g4fOzl

We are still working on getting the website link working again but this is a work around that can be used till the site is fixed.

Hi Sam,

Thanks for the tip. Due to the time offset, I wasn't able to open a call on monday (late afternoon for me). I open a chat session tuesday, and i just get a license file from the Dell Support.

"My" UnityVSA bay is now up & running.

Still, I got a limited license (3 months), my first UnityVSA bay is running since december 2020 and I never had to renew the licence. Is that an automated process, or a change in the license logic ? Because, even on a test environment, if I still need 2 weeks to renew the license every 3 months, I could be ennoyed   

Thanks,

Pascal

@DELL-Sam L any further update on resolution or ETA on resolution?

Thanks in advance. 

Hello johnmcsw,

We are still working on getting the website link working again.  

You can open a service request with the License Operations team, and they can assist you in getting a license.  Here is the link to contact them so that they can provide you with a license. https://dell.to/3LcprtQ

This thread has been going on for nearly a year.. Are we close to any resolution?

Hello Sam and all at Dell EMC,

This seems to be going on like forever, I tried using business email, accessing the site via different locations/countries via VPN from a corporate network, using different accounts, browsers, what not - nothing makes any difference

I keep getting "Not Connected . Verify Network."

This is really frustrating - and it worked fine before, so I did not bother to backup my previously licensed UnityVSA VMs, as these are purely eval/demo units with no real data on them. Now I am stuck without a demo lab setup.

Can I get any help to get my two UnityVSA licensed again, please ?

UUIDs are:

F4C25E1D-7013-4C3F-7899-57B4D799EF93

DD5BB140-225C-47E4-8D4B-B509EC8C3555

Also, if this is intentional to block these eval licenses by Dell - then why not just tell us how it is, so we at least end the frustration (and move elsewhere for another product) ?

Can something be done about this ongoing issue ?

TIA,

Krzysztof

I have the same problem. I need to license two UnityVSA, but get the same network error as everybody else stated. Would be nice to know, who we should reach (mail, phone).

Thanks in advance!

Tom

سلام آقا منم همین مشکلو دارم اگه به نتیجه ای رسیدین به منم بگین مرسی

Hello a.karimadini,

We are working to resolve the website issue as we are aware that this is affecting many customers.

Greeting all .. I am a new poster and wish everyone happiness!

So .. I see last response on this was 2/28/2022 ....

Is this working yet? - I have same problem as all of these fine engineers.

Best Regards to all !

RobertF

Any Luck, still getting the same error

Seems like no update for this issue anymore!