This post is more than 5 years old
4 Posts
0
143711
December 5th, 2011 16:00
Alarm Escalation
I would like to set up escalation in our alarms. For example: If alarm "a" isn't acknowledges within 30 minutes, escalate the alarm to the next person.
Anyone done this before? It's a pretty common setup on monitoring tools. I wouldn't think it would be too hard to do.
No Events found!
DELL-Brian W
59 Posts
0
December 5th, 2011 19:00
Yes, this has been done before by the Quest PSO organization. The solution requires some scripting in a Simple Rule that matches a subset of the current alarms to escalate and generates an email to the appropriate recipient for each one.
You can contact Quest PSO for details, or perhaps someone has a complete solution they can post here.
Regards,
Brian Wheeldon