adware/spyware about;blank hijack need help

Question

Does anyone know how to remove about;blank from home address bar ? Seems dell tech people are not sure.

boppo · Answer

again no need to cross post

volcano11 · Answer

boppo,

I replied to this poster's message requesting that he/she post in the Virus/Spyware information and removal forum. The original poster honored my request. You apparently did not read my replyin the other forum and requested that the person not cross post. Now you are cross-posting in this forum as well. The poster is now posting in the correct forum. Please give him/her the opportunity to get some help.

Steve

unitas · Answer

Thanks but it's the bad about;blank...I am not even sure if Highjack this will work but I am desperate and I will accept any help I can get.

ky331 · Answer

Download the latest version of HJT(hijackthis) (version 1.99.1) from

http://majorgeeks.com/download3155.html

you must create a separate folder and place it there.... people commonly use C:\HJT. Note: Please do *NOT* use a TEMP folder, *NOR* a DESKTOP folder, as HJT will be generating log files and backup files in the folder from which it is run... you risk accidentally losing these if you use a TEMP folder, and you will generate extreme clutter if you use a DESKTOP folder.

The file above comes as a compressed .ZIP file... you have to UNzip it (hopefully, you have an UNzip utility built into your Windows Explorer. If for any reason, you're unable to UNzip it, you can download the already-unzipped .EXE file from http://downloads.malwareremoval.com/HijackThis.exe )

After Unzipping, double click on HiJackThis.EXE

Click on Do a System Scan and Save a LogFile

This will automatically open NotePad

Copy the entire file from NotePad: EDIT/SelectAll, EDIT/Copy

Then go to the new forum dedicated for HiJack This logs (**NOT** back here), and PASTE the results there:

http://forums.us.dell.com/supportforums/board?board.id=si_hijack

Be sure to include a detailed description of any problems/errors/warnings you are encountering.

Hopefully, one of the HJT experts will get to it as quickly as possible.

WARNING: HiJack This is a VERY POWERFUL tool. Do *NOT* do anything else (in particular, do NOT use it to delete any entries) until you are advised to do so!! Improper use of this tool can severely damage your system.

Please note: The procedure as worded above has been carefully edited over time, so as to expedite the process of helping you. Nevertheless, it seems that many people try to be "creative", and make some variations. It really would be to your benefit if you follow these directions EXACTLY as stated... because certain changes on your part can result in slowing-down the help process.

Specifically, the following are 3 very common BAD deviations which will cause delays:

a) BAD: using an older/outdated version of HiJackThis...

The experts only work with the current version. So if you make a post with an older version, you'll simply be advised to get the latest version, re-run it, and re-post your log.

b) BAD: using a TEMP or DESKTOP directory for HJT....

Some experts may insist you move HJT before they'll begin working with you. Others will start the repair process, advising you to move HJT as one of the very first steps. Failure to do so can result in losing potentially critical information. So please, just use the suggested C:\HJT directory, rather than try to be creative.

c) BAD: posting your log in the wrong forum...

if you post your log back here, in the Virus/SpyWare forum, it will "sit idly", either until the forum moderator gets around to move it for you... or until you decide to repost your log... in the HiJackThis forum.

ky331 · Answer

it depends on which about:blank you have....   there is a 'safe' one.... which simply means you don't have a 'preferred' internet home page; and there's a 'bad' one, which is a 'major' malware problem.   if you simply have the 'safe' one, you can change it to the home page of your choice by clicking (in Internet Explorer) on Tools Internet Options and then typing-in your preferred home page click on Apply (and if the window is still open, also click on OK) if the change is made... and if it 'sticks'.... you had the 'safe' version, and you're now okay.   unfortunately, if you have the 'bad' one, your best bet is to take the HiJackThis (HJT) approach (because they'll have to analyze your situation to advise you to use other specialized tools, such as about:buster and CWShredder).   try the above 'safe' approach first... and if that doesn't work, write back, and i'll give you the HJT info.   Message Edited by ky331 on 07-11-2005 09:12 AM

unitas · Answer

Thanks for reply. I will give it a try tonight when I have another friend to help coach me thru your directions. Thanks again !

boppo · Answer

steve, when I read the post I didn't see your post, so sorry.

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adware/spyware about;blank hijack need help

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