Antivirus xp 2008

Question

I've been on vacation for the last 2 weeks. When I got back, I found this antivirus software installed on my computer. Problem is that I didn't install it. I did a bit of research and it turns out its fake. But, when I try to visit websites to try and remove it, my browser says they don't exist. But on my laptop, the sites do exist. Is there a way to get rid of the spyware?

thanks

ky331 · Answer

note:  if you're unable to properly access the site on your infected computer, download MBAM onto another good computer, transfer it via memory stick [or CD-R/W], install and run it on the bad machine [even if you can't update it there]. after running MBAM, and hopefully removing enough of the infection, you should then be able to have it obtain an update, after which, you can run the scan again.  . . if you have  Windows 2000/XP/Vista: download and install the FREE version of   MalwareBytes Anti-Malware [MBAM] http://www.malwarebytes.org/mbam.php  . check for updates .  run a QUICK scan and allow it to REMOVE/QUARANTINE any items it finds. . let us know the results.   this may only be a first-step, in which case, we can then offer some follow-up suggestions.

Elinka · Answer

I just put a warning out on this page for this virus! I paid Dell to remove it-it took 2 hours-well worth the money! I do not know how I was so lucky to get this virus yesterday!

Be so careful of doing it yourself-you can ruin your files!

Good luck!

ky331 · Answer

Flabble,

I understand Elinka's concern, having incurred a similar [or identical] problem...

but the tool I suggested [MBAM] has been used successfully to fix this issue. You should be entirely safe using it.

Elinka · Answer

Thanks Ky331-I have saved the page with this removal on it just in case!

Bugbatter · Answer

Elinka, I suggest downloading MBAM, keeping it updated, and running it every few days just to make sure your system has not picked up any new malware.

Here is a list of all the things MBAM removes:
http://www.malwarebytes.org/malwarenet.php

This is a repeat of ky331's instructions, but I've added a screen shot:

Please download to your desktop Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked
Click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
If you are still having problems and/or would like a follow-up check to be sure the infection as well as vulnerabilities are gone, copy and paste the entire report into a New Message on the HijackThis Board. Also include a fresh HijackThis log. Instructions for downloading HijackThis are at the top of that forum.
1. Just click the New Message button in the HijackThis forum here: http://www.dellcommunity.com/supportforums/board?board.id=si_hijack
to start your own thread requesting assistance for a follow-up check to be sure the malware is gone.
2. In the Message Body window that opens, simply Right-Click and select Paste.

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer, please do so immediately.

Message Edited by Bugbatter on 09-02-2008 11:43 PM

Elinka · Answer

MANY, MANY, MANY THANKS FOR ALL YOUR HELP!

Bugbatter · Answer

You're welcome. :)

Virus & Spyware

Antivirus xp 2008

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