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March 5th, 2008 20:00

Beware SuperAntiSpyware

In attempting to REMOVE SuperAntiSpyware Windows shut down dektop and all. Files. But they did not tell me how this file got there and what it is doing. They told me to remove the downloaded SuperAntiSpyware and reinstall. But they, Super AS support, did not tell me if this file will show up again in the reinstall. Can anyone shed some light on this.

Sherr

Message Edited by Sherr on 03-05-2008 05:49 PM
Message Edited by Sherr on 03-05-2008 05:49 PM
Message Edited by Sherr on 03-05-2008 05:51 PM
Message Edited by Sherr on 03-05-2008 05:52 PM

4 Apprentice

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20.5K Posts

March 6th, 2008 01:00

With programs that give us a problem on the uninstallation, we usually REinstall them. That way, any corrupt files will hopefully be overwritten by clean ones. Then when you try to uninstall the program, the procedure will go smoothly.

2 Intern

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459 Posts

March 6th, 2008 11:00

Interestingly enough with SASKUTIL deleted the latest version of SAS runs normally. One wonders what SASKUTIL does. A point made during my web search.  But SAS does not want to discuss this. Another way of removing SAS is to delete each of the 15 files individually. But I will reinstall.

Sherr

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20.5K Posts

March 6th, 2008 12:00

You may think the program runs normally without it, but there is a reason it is there. Without it, you may find that somewhere along the way some feature that you may need to use will not work. You will have no idea why, and that may be why. A clean install usually fixes these problems.

I hope this helps. Happy 5

2 Intern

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459 Posts

March 7th, 2008 12:00

Today I REMOVED SAS. This was with SASKUTIL removed from the SAS file on C drive. Then I reinstalled SAS. The SAS Forum Administrator also contacted me with additional questions. Apparently they unlocked me. Thanks for the help in solving this interesting problem.

Sherr

5 Journeyman

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15.6K Posts

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March 7th, 2008 13:00

Sherr,

 

We're all glad to hear that you're finally making some progress in fixing your problem.

 

for future reference, may i suggest that you try to post all matters related to the same issue [for example, your ongoing problems with SAS] in a single thread.... that will keep everything organized, and make it much easier for everyone to read and follow.

 

you first raised this issue here:  http://forums.us.dell.com/supportforums/board/message?board.id=si_virus&message.id=66604

 

 

started a second thread here:   http://forums.us.dell.com/supportforums/board/message?board.id=si_virus&message.id=66619

 

 

and then a third thread here:  http://forums.us.dell.com/supportforums/board/message?board.id=si_virus&message.id=66621

 

 

4 Apprentice

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March 7th, 2008 13:00

That's good news, Sherr. You're welcome.

2 Intern

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459 Posts

March 7th, 2008 16:00

All of my messages were posted in the Virus/Spyware Forum in an organized manner. I don't see those postings causing any confusion.  Even the SAS Forum administrator removed his block on my messages in the SAS Forum. This is an admission of impetuous action on his part. In fact I still receive input from their Forum administrator regarding this matter.  Thank you for your help and input.

Sherr

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20.5K Posts

March 7th, 2008 19:00

Sherr, what ky331 is saying is that if members keep all their questions and comments in one thread, it is easier for those helping to see the history of steps that you have taken in order to try to fix the problem. It helps us resolve problems in a more efficient manner that way.
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