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5953
October 25th, 2003 12:00
Cannot submit quarantined virus to NAV'03
Hi there,
I have several "horses" and viruses in quarantine that NAV'03 cannot repair. I have tried several times over several days to submit them to Symantec. I have carefully and accurately gone through the wizard. Each time it told me that the listings were acceptable for submission. However, at the very last step it gives "The transfer was was not completed, please try again."message. I have tried once to use their online support, but found nothing to help. I do not think this is an ISP problem on my end. I would appreciate any ideas. Has anyone else had this problem. I really hate to spend the $29 to make the phone call.
Thanks in advance,
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volcano11
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28K Posts
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October 25th, 2003 13:00
Why do you want to submit these viruses to Symantec. This is usually done only if the virus is a new virus that Symantec is not aware of. Symantec will do nothing with the submitted virus if it is already aware of it. If the virus is in quarrantine, then it now longer can affect your computer, but it may have done other damage that cannot be repaired. If you know the name of the virus, you can go to the Symantec web site and look for manual removal and repair instructions. If everything is working normally and the antivirus program does not detect any more viruses, then you can delete the files from quarrantine.
Steve
UncleCrusty
15 Posts
0
October 28th, 2003 22:00
Hi Larry,
Just to explain a few things for you and possibly others, when you are notified that NAV cannot repair an infection, it is because the file that is infected is the infection (similar to trying to "cure" a tuberculosis cell of TB). The same holds true for trojans.
The repair that NAV does is to the honest files which were infected with viral code. Most of the time, these files can be cleaned, in some instances though, the virus replaces the 'good' original file with an infected file of the same name as the original file. In such a case, the original file is already gone, there is no 'cleaning' to do per se.
As for the reason a submission may not be completed, it may be blocked by one or more servers along the way (your ISP's mail server may now have protection against it in place). If you are attempting to submit the virus sample to SARC (Symantec AntiVirus Research Center), and SARC already has it, the submission will fail as well.
If you do suspect a file is infected, you may quarantine the file, then run LiveUpdate to obtain the latest virus definitions, then scan the suspect while it is in Quarantine. If it is a known infection, you should try to repair it first, and if that fails, simply delete it.
Hope this helps.
Uncle Crusty
BINGO53
8 Posts
0
November 1st, 2003 09:00
Hi Uncle Crusty,
Thank you for your informative reply. It finally dawned on me that SARC would not accept sample they already had. I once in awhile miss the obvious!
Thanks again,