Can't browse or mail

Question

Here is my logfile of Hijack This, would very much appreciate help with any bad entries.  Symptoms:  Will not let me browse or mail, unless i reboot Computer freezes   Logfile of Trend Micro HijackThis v2.0.2Scan saved at 9:59:35 PM, on 10/27/2008Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16735)Boot mode: Normal Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Google\Update\GoogleUpdate.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\stsystra.exeC:\WINDOWS\system32\Rundll32.exeC:\Program Files\iTunes\iTunesHelper.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Trend Micro\Internet Security 14\pccguide.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\System32s32net.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exeC:\Program Files\Picasa2\PicasaMediaDetector.exeC:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exeC:\DOCUME~1\DICKSA~1\LOCALS~1\Temp\clclean.0001C:\Documents and Settings\Dick Saunders Jr\Local Settings\Application Data\Google\Update\GoogleUpdate.exeC:\Program Files\Digital Line Detect\DLG.exeC:\WINDOWS\system32\CTsvcCDA.exeC:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\ehSched.exeC:\Program Files\OpenOffice.org 2.0\program\soffice.exeC:\Program Files\OpenOffice.org 2.0\program\soffice.BINC:\WINDOWS\system32\svchost.exeC:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exec:\Program Files\Microsoft SQL Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exeC:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exec:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exeC:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exeC:\PROGRA~1\TRENDM~1\INTERN~1	mproxy.exeC:\Program Files\Viewpoint\Common\ViewpointService.exeC:\Program Files\Canon\CAL\CALMAIN.exeC:\WINDOWS\ehome\mcrdsvc.exeC:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exeC:\WINDOWS\system32\dllhost.exeC:\Program Files\iPod\bin\iPodService.exeC:\WINDOWS\System32\alg.exeC:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exeC:\Program Files\Spyware Doctor\pctsAuxs.exeC:\Program Files\Spyware Doctor\pctsSvc.exeC:\Program Files\Spyware Doctor\pctsTray.exeC:\WINDOWS\system32\NOTEPAD.EXEC:\Program Files\Internet Explorer\IEXPLORE.EXEC:\Program Files\Trend Micro\HijackThis\HijackThis.exeC:\WINDOWS\system32\wbem\wmiprvse.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.resaundersjr.blogspot.com/R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dllO2 - BHO: (no name) - {0CB66BA8-5E1F-4963-93D1-E1D6B78FE9A2} - (no file)O2 - BHO: StumbleUpon Launcher - {145B29F4-A56B-4b90-BBAC-45784EBEBBB7} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dllO2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLLO2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dllO2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dllO2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.509.5470\swg.dllO2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dllO2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - C:\Program Files\Google\Google Gears\Internet Explorer\0.4.24.0\gears.dllO3 - Toolbar: StumbleUpon Toolbar - {5093EB4C-3E93-40AB-9266-B607BA87BDC8} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dllO3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dllO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartupO4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exeO4 - HKLM\..\Run: [MBMon] Rundll32 CTMBHA.DLL,MBMonO4 - HKLM\..\Run: [iTunesHelper] 'C:\Program Files\iTunes\iTunesHelper.exe'O4 - HKLM\..\Run: [pccguide.exe] 'C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe'O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottimeO4 - HKLM\..\Run: [rs32net] C:\WINDOWS\System32s32net.exeO4 - HKLM\..\Run: [ISTray] 'C:\Program Files\Spyware Doctor\pctsTray.exe'O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /SO4 - HKCU\..\Run: [OE_OEM] 'C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe'O4 - HKCU\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exeO4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exeO4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /HO4 - HKCU\..\Run: [23216125133802272664772978386903] C:\Program Files\AV9\av2009.exeO4 - HKCU\..\Run: [Google Update] 'C:\Documents and Settings\Dick Saunders Jr\Local Settings\Application Data\Google\Update\GoogleUpdate.exe' /cO4 - HKUS\S-1-5-21-2588150807-1081186891-537611534-1006\..\Run: [SetDefaultMIDI] MIDIDef.exe (User 'Stacey Saunders')O4 - HKUS\S-1-5-21-2588150807-1081186891-537611534-1006\..\Run: [Creative Detector] 'C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe' /R (User 'Stacey Saunders')O4 - HKUS\S-1-5-21-2588150807-1081186891-537611534-1006\..\Run: [Creative MediaSource Go] 'C:\Program Files\Creative\MediaSource\Go\CTCMSGo.exe' /SCB (User 'Stacey Saunders')O4 - HKUS\S-1-5-21-2588150807-1081186891-537611534-1006\..\Run: [OE_OEM] 'C:\Program Files\Trend Micro\Internet Security 12\TMAS_OE\TMAS_OEMon.exe' (User 'Stacey Saunders')O4 - HKUS\S-1-5-21-2588150807-1081186891-537611534-1006\..\Run: [DellSupport] 'C:\Program Files\DellSupport\DSAgnt.exe' /startup (User 'Stacey Saunders')O4 - HKUS\S-1-5-21-2588150807-1081186891-537611534-1006\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Stacey Saunders')O4 - HKUS\S-1-5-21-2588150807-1081186891-537611534-500\..\Run: [SetDefaultMIDI] MIDIDef.exe (User 'Administrator')O4 - Startup: Nikon Monitor.lnk = ?O4 - Startup: OpenOffice.org 2.0.lnk = C:\Program Files\OpenOffice.org 2.0\program\quickstart.exeO4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Readereader_sl.exeO4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exeO4 - Global Startup: Digital Line Detect.lnk = ?O8 - Extra context menu item: StumbleUpon PhotoBlog It! - res://StumbleUponIEBar.dll/blogimageO9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dllO9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.4.24.0\gears.dllO9 - Extra 'Tools' menuitem: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.4.24.0\gears.dllO9 - Extra button: StumbleUpon - {75C9223A-409A-4795-A3CA-08DE6B075B4B} - C:\Program Files\StumbleUpon\StumbleUponIEBar.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLLO9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dllO9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exeO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO16 - DPF: {127CE7BA-AD89-4108-A913-C52EFC037C36} -O16 - DPF: {2776DDE9-D4B2-4BF7-9F98-ADC1A1B80AF5} -O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo2.walgreens.com/WalgreensActivia.cabO16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/web_games/popcap/bejeweled2/popcaploader_v6.cabO17 - HKLM\System\CCS\Services\Tcpip\..\{81E9A7F4-2707-4ED9-8106-824BF19D8FA0}: NameServer = 216.165.129.158,216.170.153.146O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLLO20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dllO20 - Winlogon Notify: __c004D23E - C:\WINDOWS\system32\__c004D23E.dat (file missing)O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exeO23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exeO23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exeO23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exeO23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exeO23 - Service: Intel® Quick Resume Technology Drivers (ELService) - Intel Corporation - C:\Program Files\Intel\IntelDH\Intel(R) Quick Resume Technology\ELService.exeO23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exeO23 - Service: Google Update Service (gupdate1c933f3773463c2) (gupdate1c933f3773463c2) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exeO23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeO23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exeO23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32
vsvc32.exeO23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exeO23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exeO23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exeO23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exeO23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exeO23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1	mproxy.exeO23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe --End of file - 12777 bytes

Bugbatter · Answer

Hi Cruisin1953,

It appears that you may had an incomplete removal of some malware at one time. We may need to dig a bit deeper to see what the problem is. That may require additional scans and log posts. Thus the fix may take a few days to clean the computer and address any vulnerabilities. Because Dell will be performing maintenance on the boards during the next few days, I suggest that you register with your same username and repost your log here: http://spywarehammer.com/
SpywareHammer has trained helpers and Microsoft MVP's on staff who will be glad to assist you.

If you prefer a different forum, other forums that handle HijackThis logs are listed on Trend Micro's page here:
http://hjt-data.trend-braintree.com/hjt/analyzethis/index.php?report=7784239

Virus & Spyware

Can't browse or mail

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