Please write down the full path and filename of anything that these programs cannot repair/delete.
2. Download and install
Spybot Search & Destroy
. This is another free and very effective spyware/malware removal tool. It runs very well along side of Ad-Aware SE Personal.
Run each of them with a reboot in between. If these steps haven't fix your problem proceeded to the next.
Download HijackThis from:
Here
, then follow these instructions:
Create a folder on the root drive, (Usually C:\), called C:\HJT HijackThis will create a backup file to use if a restore is necessary, so please DO NOT run HijackThis from a temporary location or your desktop. 1. Go to "My Computer" (Windows key+e), or by double-clicking on the "My Computer" icon on your desktop. 2. Double click on "C:" 3. Right click and select New ->Folder. Name it HJT.
Unzip HijackThis to its permanent folder.
Launch HijackThis by double-clicking on "HijackThis.exe". Click the "Do a system scan only" button. When scan is finished, click the "Save log" button and save to a convenient location.
A Notepad windowill open with the contents of the scan.
Hit Ctrl+a to select the entire contents. Hit Ctrl+c to copy it.
Go to the
Dell HijackThis forum
and start a "New Thread" Hit Ctrl+v to paste contents of log into the message body.
Someone will analyze your log file and get back to with the results as soon as possible.
hi spotcheckbilly (aka george), thanks for your reply. i followed the instructions, ran the virus scans (no virus found), then downloaded and ran spybot search and destroy, rebooted, and that darn thing (dellstat icon on task bar) is still there. i followed instructions for hijackthis and posted my log to be analyzed. thanks again for your time, hope someone can figure this out, it's bugging the heck out of me! ;-)
Have you tryed AdAware at http://www.lavasoftusa.com/ and Microsoft Windows AntiSpyware (Beta) Home at http://www.microsoft.com/athome/security/spyware/software/default.mspx
Yep, those two were the first two that I tried, but neither were able to remove the problem. Still have that pesky icon I can't get rid of...thanks for your time!
Your problem is probably related to your Dell printer. I had the same problem after installing a Dell 720 to a new system. Immediately, the dellstat icon appeared at the bottom of the screen. The way I corrected it was to uninstall the printer and software. Reload the printer software and when you get the screen to provide Dell information regarding the printer usage select no. Normally, when Dell ships a new system all the software and drivers a preloaded on the system. It worked for me, hope it does for you.
I used the uninstall method. Does the icon still appear for you? Have you tried to uninstall? After I was able to determine that it was associated with Dell (and not some "phantom" spyware), I contacted tech support to let them know...to this day I've been waiting for a reply...I'm not holding my breath ;-)
Dellstat is not spyware. I've contacted Dell and found out that Dellstat is part of the Dell printer software that is used to monitor printer functions on your system. To remove it, uninstall the print and reinstall ensure that you uncheck the option to submit information to Dell. From then on you should only see the icon come up with you reboot you system and it's only tempory and then disappears. Hope this helps.
Go to Control Panel>add/remove programs, and then find the Dell Printer stuff on the list. You might notice a 'dell printer logger' on this list. Remove it. Voila. Save yourself from heaving to reinstall your printer software.
SpotCheckBilly
932 Posts
0
May 24th, 2005 06:00
Welcome to the Dell forums. Let's see if we can fix you up.
Please do the following :
1. Run these free online virus scans.
House Call , and Panda Software .
Please write down the full path and filename of anything that these programs cannot repair/delete.
2. Download and install Spybot Search & Destroy . This is another free and very effective spyware/malware removal tool. It runs very well along side of Ad-Aware SE Personal.
***Very Important***
Before you run either of these programs, please update and configure according to the Ad-Aware Tutorial and Spybot S&D Tutorial .
Run each of them with a reboot in between. If these steps haven't fix your problem proceeded to the next.
Download HijackThis from: Here , then follow these instructions:
Create a folder on the root drive, (Usually C:\), called C:\HJT HijackThis will create a backup file to use if a restore is necessary, so please DO NOT run HijackThis from a temporary location or your desktop.
1. Go to "My Computer" (Windows key+e), or by double-clicking on the "My Computer" icon on your desktop.
2. Double click on "C:"
3. Right click and select New ->Folder. Name it HJT.
Unzip HijackThis to its permanent folder.
Launch HijackThis by double-clicking on "HijackThis.exe".
Click the "Do a system scan only" button.
When scan is finished, click the "Save log" button and save to a convenient location.
A Notepad windowill open with the contents of the scan.
Hit Ctrl+a to select the entire contents.
Hit Ctrl+c to copy it.
Go to the Dell HijackThis forum and start a "New Thread"
Hit Ctrl+v to paste contents of log into the message body.
Someone will analyze your log file and get back to with the results as soon as possible.
George a.k.a. SpotCheckBilly:smileyhappy:
marianmar
19 Posts
0
May 25th, 2005 02:00
hi spotcheckbilly (aka george), thanks for your reply. i followed the instructions, ran the virus scans (no virus found), then downloaded and ran spybot search and destroy, rebooted, and that darn thing (dellstat icon on task bar) is still there. i followed instructions for hijackthis and posted my log to be analyzed. thanks again for your time, hope someone can figure this out, it's bugging the heck out of me! ;-)
marian
Abrandoned
211 Posts
0
May 25th, 2005 14:00
Have you tryed AdAware at http://www.lavasoftusa.com/ and Microsoft Windows AntiSpyware (Beta) Home at http://www.microsoft.com/athome/security/spyware/software/default.mspx
marianmar
19 Posts
0
May 25th, 2005 18:00
rsstorey
2 Posts
0
June 13th, 2005 20:00
Your problem is probably related to your Dell printer. I had the same problem after installing a Dell 720 to a new system. Immediately, the dellstat icon appeared at the bottom of the screen. The way I corrected it was to uninstall the printer and software. Reload the printer software and when you get the screen to provide Dell information regarding the printer usage select no. Normally, when Dell ships a new system all the software and drivers a preloaded on the system. It worked for me, hope it does for you.
eschamp
24 Posts
0
July 14th, 2005 14:00
I had a Dell printer installed but deleted it when I got an HP. Is deleting from the CP the wrong way to uninstall? What should I do now?
Thanks.
marianmar
19 Posts
0
July 14th, 2005 15:00
I used the uninstall method. Does the icon still appear for you? Have you tried to uninstall? After I was able to determine that it was associated with Dell (and not some "phantom" spyware), I contacted tech support to let them know...to this day I've been waiting for a reply...I'm not holding my breath ;-)
Marian
eschamp
24 Posts
0
July 14th, 2005 17:00
Has anyone determined what dellstat does, spyware-wise?
rsstorey
2 Posts
0
July 14th, 2005 17:00
Guitarjohn83
2 Posts
0
July 30th, 2007 15:00