Extreme Pop ups and Computer running slow

1. 
   
2. Once you have downloaded AVG AS, locate the icon on the desktop and double-click it to launch the set up program.
3. Select "Change state" to inactivate 'Resident Shield' and 'Automatic Updates'. Right click on AVG AS in the system tray and uncheck "Start with Windows".
4. >
5. Go to Start > Run and type: services.msc
6. Press "OK".
7. In Services, click the "Extended tab" and scroll down the list to find AVG anti-spyware guard.
8. When you find the guard service, double-click on it.
9. In the Properties Window > General Tab that opens, click the "Stop" button.
10. From the drop-down menu next to "Startup Type", click on "Manual".
11. Now click "Apply", then "OK" and close the Services window
12. Once the setup is complete you will need run AVG Anti-Spyware and update the definition files.
13. On the main screen select the icon "Update". Tthen select the "Update now" link.
14. Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
15. If you are having problems with the updater, manually update with the AVG ASnti-spyware Full database installer from here.
    
16. Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
17. Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
18. Under "Reports"
19. Select "Automatically generate report after every scan"
20. Un-Select "Only if threats were found"
21. Close AVG Anti-Spyware, Do Not run a scan just yet.
    1. Reboot your computer into SafeMode. You can do this by restarting your computer and continually tapping the F8 key until a menu appears. Use your up arrow key to highlight SafeMode then hit enter.
    2. IMPORTANT: Do not open any other windows or programs while AVG AS is scanning, it may interfere with the scanning proccess:
       
    3. Launch AVG Anti-Spyware by double-clicking the icon on your desktop.
    4. Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
    5. AVG AS will now begin the scanning process, be patient this may take a little time.
    6. Once the scan is complete do the following:
       
    7. If you have any infections you will prompted, then select "Apply all actions"
    8. Next select the "Reports" icon at the top.
    9. Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
    10. Close AVG AS and reboot your system back into Normal Mode.
    11. 
        
        Please download the latest version of
        VundoFix.exe to
        
        your desktop. (If you have an earlier version, delete it and its old log here: C:\ vundofix.txt.)
        • Double-click VundoFix.exe to run it.
        • Click the Scan for Vundo button.
        • Once it's done scanning, click the Remove Vundo button.
        • You will receive a prompt asking if you want to remove the files,
        • click YES
          
        • Once you click yes, your desktop will go blank as it starts removing
        • Vundo.
          
        • When completed, it will prompt that it will shutdown your computer,
        • click OK.
          
        • Turn your computer back on.
        
        Note: It is possible that VundoFix encountered a file it could not
        remove.
        In this case, VundoFix will run on reboot, simply follow the above
        instructions starting from "Click the Scan for
        
        Vundo button." when VundoFix appears at reboot. ** If you get a warning in your VundoFix log about updating Java, do not do so until I can give you further instructions.
        
        Please go to your HijackThis here: C:\Program Files\Hijackthis\HijackThis.exe
        Rename HijackThis.exe analyzer.exe
        
        Please run analyzer (HijackThis) and save a log to be posted in your next reply.
        * Also open HijackThis and click on the "Open the Misc Tools section" button.
        Click on the "Open Uninstall Manager" button
        Click the "Save List" button.
        
        After you click the "Save List" button, you will be asked where to save the file.
        Pick a place to save it then the list should open in notepad.
        Copy and paste that list here with the contents of C:\vundofix.txt, your report from AVG Anti-Spyware, and a new analyzer (actually HiJackThis) log.
        
        You may need several replies in order to get all your logs posted. (Just keep replying to yourself until all your logs are included.)

VundoFix V6.3.19

Checking Java version...

Java version is 1.4.2.3
Old versions of java are exploitable and should be removed.

Java version is 1.5.0.6
Old versions of java are exploitable and should be removed.

Java version is 1.5.0.9
Old versions of java are exploitable and should be removed.

Java version is 1.5.0.11

Scan started at 12:26:33 PM 4/12/2007

Listing files found while scanning....

C:\WINDOWS\system32\avcfochn.dll
C:\WINDOWS\system32\awtsqnn.dll
C:\WINDOWS\system32\clwocnpn.dll
C:\WINDOWS\system32\ddayx.dll
C:\WINDOWS\system32\gebawur.dll
C:\WINDOWS\system32\iedrppnw.dll
C:\WINDOWS\system32\nnnmkjk.dll
C:\WINDOWS\system32\pqtss.bak1
C:\WINDOWS\system32\rqrppmm.dll
C:\WINDOWS\system32\sstqp.dll
C:\WINDOWS\system32\xyadd.bak1
C:\WINDOWS\system32\xyadd.bak2
C:\WINDOWS\system32\xyadd.ini
C:\WINDOWS\system32\xyadd.ini2
C:\WINDOWS\system32\yayaaaw.dll
C:\WINDOWS\system32\ykugramq.dll

Beginning removal...

 Attempting to delete C:\WINDOWS\system32\avcfochn.dll
C:\WINDOWS\system32\avcfochn.dll Has been deleted!

 Attempting to delete C:\WINDOWS\system32\awtsqnn.dll
C:\WINDOWS\system32\awtsqnn.dll Could not be deleted.

 Attempting to delete C:\WINDOWS\system32\clwocnpn.dll
C:\WINDOWS\system32\clwocnpn.dll Has been deleted!

 Attempting to delete C:\WINDOWS\system32\ddayx.dll
C:\WINDOWS\system32\ddayx.dll Has been deleted!

 Attempting to delete C:\WINDOWS\system32\gebawur.dll
C:\WINDOWS\system32\gebawur.dll Has been deleted!

 Attempting to delete C:\WINDOWS\system32\iedrppnw.dll
C:\WINDOWS\system32\iedrppnw.dll Has been deleted!

 Attempting to delete C:\WINDOWS\system32\nnnmkjk.dll
C:\WINDOWS\system32\nnnmkjk.dll Has been deleted!

 Attempting to delete C:\WINDOWS\system32\pqtss.bak1
C:\WINDOWS\system32\pqtss.bak1 Has been deleted!

 Attempting to delete C:\WINDOWS\system32\rqrppmm.dll
C:\WINDOWS\system32\rqrppmm.dll Has been deleted!

 Attempting to delete C:\WINDOWS\system32\sstqp.dll
C:\WINDOWS\system32\sstqp.dll Has been deleted!

 Attempting to delete C:\WINDOWS\system32\xyadd.bak1
C:\WINDOWS\system32\xyadd.bak1 Has been deleted!

 Attempting to delete C:\WINDOWS\system32\xyadd.bak2
C:\WINDOWS\system32\xyadd.bak2 Has been deleted!

 Attempting to delete C:\WINDOWS\system32\xyadd.ini
C:\WINDOWS\system32\xyadd.ini Has been deleted!

 Attempting to delete C:\WINDOWS\system32\xyadd.ini2
C:\WINDOWS\system32\xyadd.ini2 Has been deleted!

 Attempting to delete C:\WINDOWS\system32\yayaaaw.dll
C:\WINDOWS\system32\yayaaaw.dll Has been deleted!

 Attempting to delete C:\WINDOWS\system32\ykugramq.dll
C:\WINDOWS\system32\ykugramq.dll Has been deleted!

Performing Repairs to the registry.
Done!

VundoFix V6.3.19

Checking Java version...

Java version is 1.4.2.3
Old versions of java are exploitable and should be removed.

Java version is 1.5.0.6
Old versions of java are exploitable and should be removed.

Java version is 1.5.0.9
Old versions of java are exploitable and should be removed.

Java version is 1.5.0.11

Scan started at 12:34:57 PM 4/12/2007

Listing files found while scanning....

C:\WINDOWS\system32\awtsqnn.dll

Beginning removal...

 Attempting to delete C:\WINDOWS\system32\awtsqnn.dll
C:\WINDOWS\system32\awtsqnn.dll Has been deleted!

Performing Repairs to the registry.
Done!

Logfile of HijackThis v1.99.1
Scan saved at 10:02:02 AM, on 4/13/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5346.0005)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\hphmon06.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\ALCWZRD.EXE
C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Microtek\ScanWizard 5\ScannerFinder.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
C:\Program Files\WinZip\WZQKPICK.EXE
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\WINDOWS\system32\DllHost.exe
C:\Program Files\InterMute\SpySubtract\SpySub.exe
C:\Program Files\Hijackthis\analyzer.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=54729
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q105&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=55245&clcid={SUB_CLCID}
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: (no name) - {856E36A9-A123-418A-A2CC-A05B3BF11AB9} - C:\WINDOWS\system32\ddcyyab.dll
O2 - BHO: (no name) - {B1EFF46A-CDA6-4CCF-AE56-64AC871BE022} - C:\WINDOWS\system32\pmkji.dll (file missing)
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {C1C450C2-4313-46FD-A830-F28C7BE165E6} - C:\WINDOWS\system32\vtsqn.dll (file missing)
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [HPHUPD06] c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [IS CfgWiz] c:\Program Files\Norton Internet Security\cfgwiz.exe /GUID {257BBC47-1B26-432e-9F84-188603799DD3} /MODE CfgWiz /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [SSC_UserPrompt] c:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AlcWzrd] ALCWZRD.EXE
O4 - HKLM\..\Run: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Uniblue Registry Booster2] C:\Dell\RegistryBooster2\RegistryBooster.exe /S
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microtek Scanner Finder.lnk = C:\Program Files\Microtek\ScanWizard 5\ScannerFinder.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\InterMute\SpySubtract\sslaunch.exe
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Add To HP Organize... - C:\PROGRA~1\HEWLET~1\HPORGA~1\bin/module.main/favorites\ie_add_to.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\npjpi150_11.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_11\bin\npjpi150_11.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {2AF5BD25-90C5-4EEC-88C5-B44DC2905D8B} (DownloadManager Control) - http://dlmanager.akamaitools.com.edgesuite.net/dlmanager/versions/activex/dlm-activex-2.0.5.1.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE12\MSOXMLMF.DLL
O20 - Winlogon Notify: ddcyyab - C:\WINDOWS\SYSTEM32\ddcyyab.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: AVG Anti-Spyware Guard - Anti-Malware Development a.s. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IS Service (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Webroot Spy Sweeper Engine (svcWRSSSDK) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\WRSSSDK.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

# In Services, click the "Extended tab" and scroll down the list to find AVG anti-spyware guard.
# When you find the guard service, double-click on it.
# In the Properties Window > General Tab that opens, click the "Stop" button.
# From the drop-down menu next to "Startup Type", click on "Manual".
# Now click "Apply", then "OK" and close the Services window

• Download the latest version of Java Runtime Environment (JRE) 6.
• Scroll down to where it says "Java Runtime Environment (JRE) 6u1 allows end-users to run Java applications".
• Click the "Download" button to the right.
• Check the box that says: "Accept License Agreement".
• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java versions.
• 
  
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u1-windows-i586-p.exe to install the newest version.