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September 10th, 2004 02:00

gah... spyware is taking over... help!

Recently, I've been getting a lot of ads and pop-ups and my computer has been acting up. I've been getting this trojan virus that comes with an error message from AOL Instant Messenger. The error message reads something like "in order to access the AIM hyperlink, you must first sign on," and it will take you to the sign on window. The error message pops up all by itself (and will do so repeatedly, error messages piling up on top of each other), usually without me even starting AIM! The trojan that seems to result from this is easily caught, quarantined, and deleted with NAV, but the problem persists and it keeps coming back. Also, my favorite keyboard combination of CTRL+ALT+Delete doesn't work anymore, as the list of applications will pop up and disappear within seconds without any reason. Thus, I cannot access and shut down the more harmful applications that have found their way onto my computer manually.

So, I downloaded Spybot S&D, to complement the Adaware program I already had. Spybot scans and catches the harmful ad and spy programs excellently, but whenever i go to clear the programs from my computer, Spybot freezes in the middle of it, forcing me to close it down.

I have tried a system restore, but to no avail...

This is a vicious cycle here people... please help me end it! Thanks!

4.4K Posts

September 10th, 2004 03:00

GBAPyroGrl,

It sounds like it's time for some expert advice.

Download HijackThis, a malware analysis and removal tool, and submit the log it produces for analysis to one of the sites listed below.

With the Windows Explorer, go to C:\, right click and create a folder named HJT. Unzip the downloaded file HijackThis.zip into the newly created directory, C:\HJT.

After installing HijackThis.exe in the directory C:\HJT, run Hijackthis from that directory. Click on the 'scan' button and then 'save log' button. Save the file in the directory C:\HJT. Use a name like HijackThis.txt.

Here are some sites where you can receive help analyzing your HijackThis log from trained experts. Note that the sites require registration before you will be able to post.

Subratam.org
BleepingComputer.com
ZerosRealm.com

Copy and paste the contents of the log you saved in a new message in one of the forums listed above. Be sure to describe the problem you're experiencing. DON'T ATTEMPT TO FIX ANYTHING REPORTED BY HIJACKTHIS without expert advice!

There are lots more people with malware problems they haven't been able to resolve than there are expert HijackThis analysts, so please be patient. Please see the Alliance of Security Analysis Professionals (ASAP) site for a complete list of member sites providing support and assistance.

Jim
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