Help and Support Won't Run

When I click on the Help and Support icon from the Start menu or from the Help menu item in Windows Explorer, the PC seems to be doing something for about 30 seconds and then appears to stop the processing. No window opens for the Help Center. I have run numerous virus scans to no avail. Any idea on how to get this functioning again?

 

Thanks,

Ron

 

Here is the log from HijackThis:

 

Logfile of HijackThis v1.99.1
Scan saved at 7:14:01 PM, on 2006/06/22
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\1XConfig.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\PS Tray Factory\PSTrayFactory.EXE
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\VPN\VPN Client\icsrv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\WINDOWS\system32\drivers\WDelMgr20.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\1 CLICK WinXcelerator\1 CLICK WinXcelerator.exe
C:\Program Files\1 Click PC Fix 2006\1clickpcfix.exe
C:\Program Files\HardCopy Pro\HardCopy.exe
C:\Program Files\1 Click PC Fix 2006\1clickpcfix.exe
C:\Program Files\NoAdware4\NoAdware4.exe
C:\Program Files\TheWeatherNetwork\WeatherEye\WeatherEye.exe
C:\Program Files\Trend Micro\Tmas\Tmas.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
C:\WINDOWS\system32\cidaemon.exe
C:\PROGRA~1\NETSCAPE\NETSCA~1\NETSCAPE.EXE
C:\WINDOWS\System32\msiexec.exe
C:\Documents and Settings\Ron\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cbc.ca/news
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [TrayFactory] C:\Program Files\PS Tray Factory\PSTrayFactory.EXE /silent
O4 - HKLM\..\Run: [Spyware Slayer] C:\Program Files\Spyware Slayer\SpywareSlayer.Exe
O4 - HKLM\..\Run: [MemXcelerator] C:\Program Files\1 CLICK WinXcelerator\1 CLICK WinXcelerator.exe /min
O4 - HKLM\..\Run: [1 Click PC Fix 2006 - 3.2] C:\Program Files\1 Click PC Fix 2006\1clickpcfix.exe /m
O4 - HKLM\..\RunOnce: [TrayFactory] C:\Program Files\PS Tray Factory\PSTrayFactory.EXE /start
O4 - HKCU\..\Run: [HardCopy Pro] C:\Program Files\HardCopy Pro\HardCopy.exe -m
O4 - HKCU\..\Run: [NoAdware4] "C:\Program Files\NoAdware4\NoAdware4.exe" :Min:
O4 - HKCU\..\Run: [WeatherEye] C:\Program Files\TheWeatherNetwork\WeatherEye\WeatherEye.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {56393399-041A-4650-94C7-13DFCB1F4665} (PSFormX Control) - http://www.pestpatrol.com/pestscan/pestscan.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{ECE56EB3-BC80-44AA-BE76-3586DE69A763}: NameServer = 209.134.99.3,139.142.2.3
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = tdbank.ca,ctwan.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 49.10.69.10 49.10.68.10
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = tdbank.ca,ctwan.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 49.10.69.10 49.10.68.10
O20 - Winlogon Notify: Sebring - C:\WINDOWS\System32\LgNotify.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: VPN Client (ICService) - Unknown owner - C:\Program Files\VPN\VPN Client\icsrv.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\NCS\Sync\NetSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation  - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: WDelMgr20 - Unknown owner - C:\WINDOWS\system32\drivers\WDelMgr20.exe