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October 29th, 2006 08:00

Help Please - Repost

Since original posting I have managed to get my homepage up and running by d/ling Comcast Desktop Doctor however I am still finding (obviously) several trojans on my comp ....
 
 
 
 
 
 
Newest Log:
Logfile of HijackThis v1.99.1
Scan saved at 3:39:43 AM, on 10/29/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\WINDOWS\System32\DLA\DLACTRLW.EXE
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Apoint\Apntex.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Apoint\HidFind.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\PROGRA~1\DELLSU~1\DSAgnt.exe
C:\Program Files\Trend Micro\Tmas\Tmas.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
c:\program files\mcafee.com\agent\mcdetect.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\ScsiAccess.EXE
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\mqsvc.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\system32\cidaemon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgwb.dat
C:\hijackthis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.net/toolbar2.0/search/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/home.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr7/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7b4d79df-9ef0-429d-a0e9-d9b138c6a53b} - C:\Program Files\VideoKeyCodec\isaddon.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O3 - Toolbar: Protection Bar - {1a29a79a-b9c8-44a9-bedf-7fadde3cf33f} - C:\Program Files\VideoKeyCodec\iesplugin.dll
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [DellSupport] "C:\PROGRA~1\DELLSU~1\DSAgnt.exe" /startup
O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://toolbar.imageshack.us
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsupport.com/sdcxuser/asp/tgctlsr.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab40641.cab
O16 - DPF: {0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - http://download.mcafee.com/molbin/Shared/ComCtl32/6,0,80,22/ComCtl32.cab
O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/1.1.1067.8/WinSSWebAgent.CAB
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei/ZwinkyInitialSetup1.0.0.15.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} -
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab32846.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
O16 - DPF: {4773AC35-5EC9-4C86-82AA-78F3BE563194} (AtlBoxWordCtlAttrib Class) - http://playgames.comcast.net/online2/aquacade/aquacade.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by105fd.bay105.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab32846.cab
O16 - DPF: {596AF4AC-40A0-474A-9F86-33F0A90F0FD6} (PictureItLauncher Class) - http://photos.msn.com/resources/neutral/controls/DigWebX2.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.safety.live.com/resource/download/scanner/wlscbase969.cab
O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://amiuptodate.mcafee.com/vsc/bin/2,0,0,0/McUpdatePortal.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1146953701796
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {9BDF4724-10AA-43D5-BD15-AEA0D2287303} (ZPA_TexasHoldem Object) - http://zone.msn.com/bingame/zpagames/zpa_txhe.cab43895.cab
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - https://www.dotphoto.com/DPImageUploader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/StProxy.cab41227.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://clubgames.pogo.com/online2/pogop/chuzzle/popcaploader_v6.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,1,0,4881/mcfscan.cab
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\system32\ScsiAccess.EXE
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
 
 

4 Apprentice

 • 

20.5K Posts

October 29th, 2006 14:00

Welcome :)

Can you tell us what McAfee and TrendMicro products you are using in addition to AVG Free?

First, we will look for some bad files. After your next post we will clean them.


Please download SmitfraudFix
Extract the content (a folder named SmitfraudFix) to your Desktop.


Download AVG Anti-Spyware from HERE and save that file to your desktop.
This is a 30 day trial of the program

  1. Once you have downloaded ewido anti-spyware, locate the icon on the desktop and double-click it to launch the set up program.
  2. Select Change state" to inactivate 'Resident Shield' and 'Automatic Updates'
  3. Right click on ewido in the system tray and uncheck "Start with Windows".
    Go to Start > Run and type: services.msc
  4. Press "OK".
  5. In Services, click the "Extended tab" and scroll down the list to find ewido anti-spyware 4.0 guard.
  6. When you find the guard service, double-click on it.
  7. In the Properties Window > General Tab that opens, click the "Stop" button.
  8. From the drop-down menu next to "Startup Type", click on "Manual".
  9. Now click "Apply", then "OK" and close the Services window.
  10. Once the setup is complete you will need run AVG AS and update the definition files.
  11. On the main screen select the icon "Update" then select the "Update now" link.
    • Next select the "Start Update" button, the update will start and a progress bar will show the updates being installed.
    • If you are having problems with the updater, manually update with the AVG AS Full database installer from here.
    • Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
    • Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
    • Under "Reports"
      • Select "Automatically generate report after every scan"
      • Un-Select "Only if threats were found"
      • Close AVG Anti-Spyware, Do Not run a scan just yet. We will shortly.

        Open the SmitfraudFix folder and double-click smitfraudfix.cmd
        Select option #1 - Search by typing 1 and press " Enter"; a text file will appear, which lists infected files (if present).
        Please copy/paste the content of that report into your next reply.

        IMPORTANT: Do NOT run any other options until you are asked to do so!

        Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
        http://www.beyondlogic.org/consulting/proc...processutil.htm

      Message Edited by Bugbatter on 10-29-2006 10:10 AM

      October 29th, 2006 23:00

      Im running McAfee Security Center: version 10.0.27
      Engine Version 5100
       
       
       
       
      Hope I got this right!
       
      SmitFraudFix v2.117
      Scan done at 17:56:42.71, Sun 10/29/2006
      Run from C:\Documents and Settings\Family\Desktop\SmitfraudFix\SmitfraudFix
      OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
      Fix run in normal mode
      »»»»»»»»»»»»»»»»»»»»»»»» C:\

      »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS

      »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system

      »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web

      »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32

      »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32\LogFiles

      »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Family

      »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Family\Application Data

      »»»»»»»»»»»»»»»»»»»»»»»» Start Menu

      »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Family\FAVORI~1

      »»»»»»»»»»»»»»»»»»»»»»»» Desktop

      »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files
      C:\Program Files\VideoKeyCodec\ FOUND !
      »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys

      »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components
       
      [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
      "Source"="About:Home"
      "SubscribedURL"="About:Home"
      "FriendlyName"="My Current Home Page"
       
      »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
      !!!Attention, following keys are not inevitably infected!!!
      SrchSTS.exe by S!Ri
      Search SharedTaskScheduler's .dll

      »»»»»»»»»»»»»»»»»»»»»»»» AppInit_DLLs
      !!!Attention, following keys are not inevitably infected!!!
      [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
      "AppInit_DLLs"="C:\\PROGRA~1\\Google\\GOOGLE~1\\GOEC62~1.DLL"

      »»»»»»»»»»»»»»»»»»»»»»»» pe386-msguard-lzx32

      »»»»»»»»»»»»»»»»»»»»»»»» Scanning wininet.dll infection

      »»»»»»»»»»»»»»»»»»»»»»»» End

      4 Apprentice

       • 

      20.5K Posts

      October 29th, 2006 23:00

      Please print out these instructions, or copy them to a Notepad file for reading while in Safe Mode, because you will not be able to connect to the Internet to read from this site.

      McAfee Security Center includes anti-virus protection. You seem to have AVG Anti-Virus in your running processes. If you are using two Anti-virus programs in realtime, that is not advisable. Two can cause slowdowns and conflicts. I suggest that you remove one.

      You are also running Windows Defender and TrendMicro Anti-Spyware. We will need to disable them until all of our fixes are done and we have verified that your computer is clean.
      Please disable all of the Trendmicro's Venus Spy Trap watches so that they do not interfere with our fix. You may enable them after we have fully cleaned your system:

      1. Right-click the Trend Micro Anti-Spyware icon on your taskbar.
      2. Uncheck "Venus Spy Trap: Enable All Monitors".

      We need to disable your Microsoft Windows Defender Real-time Protection as it may interfere with the fixes that we need to make.

      * Open Microsoft Windows Defender. Click Start, Programs, Windows Defender
      * Click on Tools, General Settings
      * Under Real-time protection options, unselect the Turn on real-time protection check box
      * Click Save

      After all of the fixes are complete it is very important that you enable Real-time Protection again.

      Please reboot your computer in Safe Mode by doing the following :
      • Restart your computer
      • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
      • Instead of Windows loading as normal, a menu with options should appear;
      • Select the first option, to run Windows in Safe Mode, then press "Enter".
      • Choose your usual account.
      Once in Safe Mode, open the SmitfraudFix folder again and double-click smitfraudfix.cmd
      Select option #2 - Clean by typing 2 and press " Enter" to delete infected files.

      You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing Y and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.

      The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing Y and press "Enter".

      The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart anyway into normal Windows.
      A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report along with all others into your next reply along with a new HijackThis log.
      The report can also be found at the root of the system drive, usually at C:\rapport.txt

      Warning : Running option #2 on a non-infected computer will remove your Desktop background.
      ____________________________________________________________

      Clean out your Temporary Internet files. Proceed like this:
      • Quit Internet Explorer and quit any instances of Windows Explorer.
      • Click Start, click Control Panel, and then double-click Internet Options.
      • On the General tab, click Delete Files under Temporary Internet Files.
      • In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK.
      • On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
      • Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
      • Click OK.
      Next Click Start, click Control Panel and then double-click Display.
      Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.
      Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin
      ______________________________

      Close ALL open Windows / Programs / Folders.

      • While in Safe Mode, launch AVG Anti-Spyware by double-clicking the icon on your desktop.
      • Select the "Scanner" icon at the top and then the "Scan" tab then click on "Complete System Scan".
      • AVG AS will now begin the scanning process, be patient this may take a little time.
      • Once the scan is complete do the following:
      • If you have any infections you will prompted, then select "Apply all actions"
      • Next select the "Reports" icon at the top.
      • Select the "Save report as" button in the lower left hand of the screen and save it to a text file on your system (make sure to remember where you saved that file, this is important).
      • Close AVG AS and reboot your system back into Normal Mode.


      In your next reply please include:

      1. The report from SmitfraudFix found here: C:\rapport.txt
      2. The report from AVG AS
      3. A fresh HijackThis log

      You may need several replies to post the requested logs, otherwise they might get cut off.

      October 30th, 2006 09:00

      Current HijackThis File:
      (Thank you for helping me!!:smileywink:)
       
       
       
       
       
       
       
       
      Logfile of HijackThis v1.99.1
      Scan saved at 4:50:07 AM, on 10/30/2006
      Platform: Windows XP SP2 (WinNT 5.01.2600)
      MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
      Running processes:
      C:\WINDOWS\System32\smss.exe
      C:\WINDOWS\system32\winlogon.exe
      C:\WINDOWS\system32\services.exe
      C:\WINDOWS\system32\lsass.exe
      C:\WINDOWS\system32\Ati2evxx.exe
      C:\WINDOWS\system32\svchost.exe
      C:\Program Files\Windows Defender\MsMpEng.exe
      C:\WINDOWS\System32\svchost.exe
      C:\WINDOWS\system32\Ati2evxx.exe
      C:\WINDOWS\Explorer.EXE
      C:\WINDOWS\System32\wltrysvc.exe
      C:\WINDOWS\System32\bcmwltry.exe
      C:\WINDOWS\system32\spoolsv.exe
      C:\Program Files\Windows Defender\MSASCui.exe
      C:\Program Files\McAfee.com\VSO\mcvsshld.exe
      C:\Program Files\Common Files\Real\Update_OB\realsched.exe
      C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
      c:\progra~1\mcafee.com\vso\mcvsescn.exe
      c:\program files\mcafee.com\agent\mcagent.exe
      C:\Program Files\McAfee.com\VSO\oasclnt.exe
      C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
      C:\WINDOWS\ehome\ehtray.exe
      C:\Program Files\Dell\Media Experience\DMXLauncher.exe
      C:\WINDOWS\System32\DLA\DLACTRLW.EXE
      C:\WINDOWS\system32\WLTRAY.exe
      C:\Program Files\Dell\QuickSet\quickset.exe
      C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
      C:\Program Files\Apoint\Apoint.exe
      C:\Program Files\Support.com\bin\tgcmd.exe
      C:\PROGRA~1\DELLSU~1\DSAgnt.exe
      C:\Program Files\Trend Micro\Tmas\Tmas.exe
      C:\Program Files\Apoint\Apntex.exe
      C:\Program Files\Apoint\HidFind.exe
      C:\WINDOWS\system32\cisvc.exe
      C:\WINDOWS\eHome\ehRecvr.exe
      C:\WINDOWS\eHome\ehSched.exe
      C:\WINDOWS\system32\drivers\KodakCCS.exe
      c:\program files\mcafee.com\agent\mcdetect.exe
      c:\PROGRA~1\mcafee.com\vso\mcshield.exe
      c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
      C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
      C:\WINDOWS\system32\ScsiAccess.EXE
      C:\WINDOWS\System32\snmp.exe
      C:\WINDOWS\system32\svchost.exe
      C:\WINDOWS\system32\mqsvc.exe
      C:\WINDOWS\system32\mqtgsvc.exe
      C:\WINDOWS\eHome\ehmsas.exe
      C:\WINDOWS\System32\svchost.exe
      C:\WINDOWS\system32\wbem\wmiapsrv.exe
      C:\WINDOWS\system32\cidaemon.exe
      C:\Program Files\Internet Explorer\iexplore.exe
      C:\hijackthis\HijackThis.exe
      R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://comcast.net/
      R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
      R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
      O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
      O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
      O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
      O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
      O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
      O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
      O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
      O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
      O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
      O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
      O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
      O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
      O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
      O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
      O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
      O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
      O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
      O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
      O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
      O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
      O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
      O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
      O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
      O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
      O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
      O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
      O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
      O4 - HKCU\..\Run: [DellSupport] "C:\PROGRA~1\DELLSU~1\DSAgnt.exe" /startup
      O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
      O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
      O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
      O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
      O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
      O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
      O15 - Trusted Zone: http://toolbar.imageshack.us
      O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsupport.com/sdcxuser/asp/tgctlsr.cab
      O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
      O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab40641.cab
      O16 - DPF: {0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - http://download.mcafee.com/molbin/Shared/ComCtl32/6,0,80,22/ComCtl32.cab
      O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/1.1.1067.8/WinSSWebAgent.CAB
      O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
      O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
      O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei/ZwinkyInitialSetup1.0.0.15.cab
      O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
      O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/odc.cab
      O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} -
      O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab32846.cab
      O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
      O16 - DPF: {4773AC35-5EC9-4C86-82AA-78F3BE563194} (AtlBoxWordCtlAttrib Class) - http://playgames.comcast.net/online2/aquacade/aquacade.cab
      O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by105fd.bay105.hotmail.msn.com/resources/MsnPUpld.cab
      O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab
      O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab32846.cab
      O16 - DPF: {596AF4AC-40A0-474A-9F86-33F0A90F0FD6} (PictureItLauncher Class) - http://photos.msn.com/resources/neutral/controls/DigWebX2.cab
      O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.safety.live.com/resource/download/scanner/wlscbase969.cab
      O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://amiuptodate.mcafee.com/vsc/bin/2,0,0,0/McUpdatePortal.cab
      O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
      O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1146953701796
      O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
      O16 - DPF: {9BDF4724-10AA-43D5-BD15-AEA0D2287303} (ZPA_TexasHoldem Object) - http://zone.msn.com/bingame/zpagames/zpa_txhe.cab43895.cab
      O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - https://www.dotphoto.com/DPImageUploader.cab
      O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
      O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
      O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/StProxy.cab41227.cab
      O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://clubgames.pogo.com/online2/pogop/chuzzle/popcaploader_v6.cab
      O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,1,0,4881/mcfscan.cab
      O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
      O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
      O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
      O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
      O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
      O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
      O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
      O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
      O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
      O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
      O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
      O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\system32\ScsiAccess.EXE
      O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

      October 30th, 2006 09:00

      I removed AVG from the system..
      Here is the current  file:
       
       
      SmitFraudFix v2.117
      Scan done at  4:31:42.34, Mon 10/30/2006
      Run from C:\Documents and Settings\Family\Desktop\SmitfraudFix\SmitfraudFix
      OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
      Fix run in safe mode
      »»»»»»»»»»»»»»»»»»»»»»»» Before SmitFraudFix
      !!!Attention, following keys are not inevitably infected!!!
      SrchSTS.exe by S!Ri
      Search SharedTaskScheduler's .dll
      »»»»»»»»»»»»»»»»»»»»»»»» Killing process

      »»»»»»»»»»»»»»»»»»»»»»»» Generic Renos Fix
      GenericRenosFix by S!Ri

      »»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files
      C:\Program Files\VideoKeyCodec\ Deleted
      »»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files

      »»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning
       
      Registry Cleaning done.
       
      »»»»»»»»»»»»»»»»»»»»»»»» After SmitFraudFix
      !!!Attention, following keys are not inevitably infected!!!
      SrchSTS.exe by S!Ri
      Search SharedTaskScheduler's .dll

      »»»»»»»»»»»»»»»»»»»»»»»» End
       

      4 Apprentice

       • 

      20.5K Posts

      October 30th, 2006 18:00

      You're welcome. We have just a bit more to do.

      Please make sure Defender, and TrendMicro's Anti-Spyware monitoring are still disabled as instructed above.

      Please launch HijackThis and place a checkmark next to these entries:

      R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
      O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei/ZwinkyInitialSetup1.0.0.15.cab
      O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://clubgames.pogo.com/online2/pogop/chuzzle/popcaploader_v6.cab


      If you are not using a proxy check this. If you are using a proxy leave as is. If you are unsure check with Comcast.
      R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost

      Close all windows except HijackThis and click "Fix Checked".
      Close HijackThis.

      Reboot.

      Run Disk Cleanup in each user's profile:
      Click "Start > Programs > Accessories > System Tools > Disk Cleanup"
      Please make sure the following are checked:
      -- Downloaded Program Files
      -- Temporary Internet Files
      -- Recycle Bin
      -- Temporary Files
      Click "OK" and Disk Cleanup will delete those files for you.

      Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

      Updating Java:
      • Download the latest version of Java Runtime Environment (JRE) 5.0 Update 9.
      • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
      • Click the "Download" button to the right.
      • Check the box that says: "Accept License Agreement".
      • The page will refresh.
      • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
      • Close any programs you may have running - especially your web browser.
      • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
      • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
      • Click the Remove or Change/Remove button.
      • Repeat as many times as necessary to remove each Java versions.
      • Reboot your computer once all Java components are removed.
      • Then from your desktop double-click on jre-1_5_0_09-windowsi586-p.exe to install the newest version.

      Official JAVA Installation Instructions if needed.

      Following that, please post a fresh HijackThis log for final review. Thanks! :)

      November 1st, 2006 08:00

      I was able to do all of the above with the exception of removing any old versions of Java....
      "Windows installer service could not be accessed...."
       
      Without removing and adding updated Java here is fresh HiJack Log....
       
       
       
       
      Logfile of HijackThis v1.99.1
      Scan saved at 3:20:32 AM, on 11/1/2006
      Platform: Windows XP SP2 (WinNT 5.01.2600)
      MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
      Running processes:
      C:\WINDOWS\System32\smss.exe
      C:\WINDOWS\system32\winlogon.exe
      C:\WINDOWS\system32\services.exe
      C:\WINDOWS\system32\lsass.exe
      C:\WINDOWS\system32\Ati2evxx.exe
      C:\WINDOWS\system32\svchost.exe
      C:\Program Files\Windows Defender\MsMpEng.exe
      C:\WINDOWS\System32\svchost.exe
      C:\WINDOWS\System32\wltrysvc.exe
      C:\WINDOWS\system32\Ati2evxx.exe
      C:\WINDOWS\Explorer.EXE
      C:\WINDOWS\System32\bcmwltry.exe
      C:\WINDOWS\system32\spoolsv.exe
      C:\Program Files\Windows Defender\MSASCui.exe
      C:\Program Files\McAfee.com\VSO\mcvsshld.exe
      C:\Program Files\Common Files\Real\Update_OB\realsched.exe
      C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
      c:\progra~1\mcafee.com\vso\mcvsescn.exe
      c:\program files\mcafee.com\agent\mcagent.exe
      C:\Program Files\McAfee.com\VSO\oasclnt.exe
      C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
      C:\WINDOWS\ehome\ehtray.exe
      C:\Program Files\Dell\Media Experience\DMXLauncher.exe
      C:\WINDOWS\System32\DLA\DLACTRLW.EXE
      C:\WINDOWS\system32\WLTRAY.exe
      C:\Program Files\Dell\QuickSet\quickset.exe
      C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
      C:\Program Files\Apoint\Apoint.exe
      C:\PROGRA~1\DELLSU~1\DSAgnt.exe
      C:\Program Files\Trend Micro\Tmas\Tmas.exe
      C:\Program Files\Apoint\Apntex.exe
      C:\Program Files\Apoint\HidFind.exe
      C:\WINDOWS\system32\cisvc.exe
      C:\WINDOWS\eHome\ehRecvr.exe
      C:\WINDOWS\eHome\ehSched.exe
      C:\WINDOWS\system32\drivers\KodakCCS.exe
      c:\program files\mcafee.com\agent\mcdetect.exe
      c:\PROGRA~1\mcafee.com\vso\mcshield.exe
      c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
      C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
      C:\WINDOWS\system32\ScsiAccess.EXE
      C:\WINDOWS\System32\snmp.exe
      C:\WINDOWS\system32\svchost.exe
      C:\WINDOWS\system32\mqsvc.exe
      C:\WINDOWS\system32\mqtgsvc.exe
      C:\WINDOWS\eHome\ehmsas.exe
      C:\WINDOWS\system32\wbem\wmiapsrv.exe
      C:\Program Files\Internet Explorer\iexplore.exe
      C:\WINDOWS\system32\cidaemon.exe
      C:\hijackthis\HijackThis.exe
      R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://comcast.net/
      O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
      O2 - BHO: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
      O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL
      O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
      O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
      O3 - Toolbar: Comcast Toolbar - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - C:\PROGRA~1\COMCAS~1\COMCAS~1.DLL
      O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
      O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
      O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\McAfee.com\VSO\mcmnhdlr.exe" /checktask
      O4 - HKLM\..\Run: [VirusScan Online] C:\Program Files\McAfee.com\VSO\mcvsshld.exe
      O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
      O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
      O4 - HKLM\..\Run: [OASClnt] C:\Program Files\McAfee.com\VSO\oasclnt.exe
      O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
      O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\mcupdate.exe
      O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
      O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
      O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
      O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
      O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
      O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE
      O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
      O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe
      O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
      O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
      O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
      O4 - HKCU\..\Run: [DellSupport] "C:\PROGRA~1\DELLSU~1\DSAgnt.exe" /startup
      O4 - Global Startup: Trend Micro Anti-Spyware.lnk = C:\Program Files\Trend Micro\Tmas\Tmas.exe
      O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
      O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
      O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
      O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
      O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
      O15 - Trusted Zone: http://toolbar.imageshack.us
      O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsupport.com/sdcxuser/asp/tgctlsr.cab
      O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB
      O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab40641.cab
      O16 - DPF: {0713E8D2-850A-101B-AFC0-4210102A8DA7} (Microsoft ProgressBar Control, version 5.0 (SP2)) - http://download.mcafee.com/molbin/Shared/ComCtl32/6,0,80,22/ComCtl32.cab
      O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - https://www.windowsonecare.com/install/cli/1.1.1067.8/WinSSWebAgent.CAB
      O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204
      O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
      O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
      O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - https://support.microsoft.com/OAS/ActiveX/odc.cab
      O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} -
      O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (ZoneBuddy Class) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab32846.cab
      O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish.com/SnapfishActivia.cab
      O16 - DPF: {4773AC35-5EC9-4C86-82AA-78F3BE563194} (AtlBoxWordCtlAttrib Class) - http://playgames.comcast.net/online2/aquacade/aquacade.cab
      O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by105fd.bay105.hotmail.msn.com/resources/MsnPUpld.cab
      O16 - DPF: {55027008-315F-4F45-BBC3-8BE119764741} (Slide Image Uploader Control) - http://www.slide.com/uploader/SlideImageUploader.cab
      O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab32846.cab
      O16 - DPF: {596AF4AC-40A0-474A-9F86-33F0A90F0FD6} (PictureItLauncher Class) - http://photos.msn.com/resources/neutral/controls/DigWebX2.cab
      O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.safety.live.com/resource/download/scanner/wlscbase969.cab
      O16 - DPF: {5F0C30E4-1E72-4DCC-85E5-57810F1CA97B} (McUpdatePortalFactory Class) - http://amiuptodate.mcafee.com/vsc/bin/2,0,0,0/McUpdatePortal.cab
      O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
      O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1146953701796
      O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
      O16 - DPF: {9BDF4724-10AA-43D5-BD15-AEA0D2287303} (ZPA_TexasHoldem Object) - http://zone.msn.com/bingame/zpagames/zpa_txhe.cab43895.cab
      O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - https://www.dotphoto.com/DPImageUploader.cab
      O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
      O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
      O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (StadiumProxy Class) - http://zone.msn.com/binframework/v10/StProxy.cab41227.cab
      O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/mcfscan/2,1,0,4881/mcfscan.cab
      O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
      O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
      O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
      O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
      O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
      O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
      O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe
      O23 - Service: McAfee.com McShield (McShield) - McAfee Inc. - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
      O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe
      O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
      O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
      O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\system32\ScsiAccess.EXE
      O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
       

      4 Apprentice

       • 

      20.5K Posts

      November 1st, 2006 18:00

      Good job. :)

      I don't think Image Shack needs to be in your Trusted Zone, though.

      Please either disable Windows Defender while you use Hijackthis OR reboot into Safemode while you fix the entries in HijackThis. That way, Defender will not interfere.

      Please launch Hijackthis and place a checkmark next to these:
      O15 - Trusted Zone: http://toolbar.imageshack.us
      O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} -

      Close all windows except HijackThis and click "Fix Checked".

      Reboot.

      Don't forget to update Java.

      After that if everything is running smoothly, it would be good to flush System Restore.

      If everything is running well....
      To flush the XP System Restore Points:
      (Using XP, you must be logged in as Administrator to do this.)
      Go to Start>Run and type msconfig Press enter.
      When msconfig opens, click the Launch System Restore Button.
      On the next page, click the System Restore Settings Link on the left.
      Check the box labeled Turn Off System Restore.

      Reboot. Go back in and turn System Restore ON. A new Restore Point will be created.

      Here is my standard list of simple steps that you can take to reduce the chance of infection in the future.

      You may have already taken some of these steps:
      1. Visit Windows Update:
      Make sure that you have all the Critical Updates recommended for your operating system and IE. The first defense against infection is a properly patched OS.
      Windows Update: http://v4.windowsupdate.microsoft.com/en/default.asp

      2. Adjust your security settings for ActiveX:
      Go to Internet Options/Security/Internet, press 'default level', then OK.
      Now press "Custom Level."
      In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to 'prompt', and 'Initialize and Script ActiveX controls not marked as safe" to 'disable'.

      3. Download and install the following free programs:
      a. SpywareBlaster:
      http://www.javacoolsoftware.com/spywareblaster.html
      Tutorial here: http://www.bleepingcomputer.com/forums/tutorial49.html
      b. SpywareGuard:
      http://www.javacoolsoftware.com/spywareguard.html
      Tutorial here: http://www.bleepingcomputer.com/tutorials/tutorial50.html
      Periodically check for updates in both programs.

      4. Please use a firewall and realtime anti-virus. Keep the anti-virus software and firewall software up to date.
      Note: Zone Alarm Firewall (Zone Labs) http://www.zonelabs.com/store/content/company/products/trial_zaFamily/trial_zaFamily.jsp?lid=home_freedownloads
      Sunbelt Kerio has a free version: http://www.kerio.com/kpf_download.html

      5. You might consider installing Mozilla / Firefox.
      http://www.mozilla.org/

      6. Install spyware detection and removal programs:
      You may also want to consider installing either or both of AdAware (free version) and Spybot S&D (freeware). Use these programs to regularly scan your system for and remove many forms of spyware/malware.

      a. Ad-aware: http://www.lavasoft.de/software/adaware/

      b. SpyBot S&D: http://safer-networking.org/en/news/2005-05-31.html

      I would check for updates in SpyBot once a week or so.
      Check for updates in Ad-aware frequently.

      If you have recently installed AVG Anti-Spyware, it is a free trial product for 30 days. After that you can purchase it for full features OR you can also keep the free version to use as an on-demand scanner (recommended).
      You will still be able to manually update it using the *update* button

      7. Before using or purchasing any Spyware/Malware protection/removal program, always check the Rogue/Suspect Spyware List.
      Here is the link:
      http://www.spywarewarrior.com/rogue_anti-spyware.htm


      8. If you have not already done so, you might want to install CCleaner and run it in each user's profile: http://www.ccleaner.com/
      ** UNcheck the option to install the Yahoo toolbr.

      9. If you use Adobe Reader it may need to be updated to be sure that you have a more secure version. If you are using a version prior to v. 6.05, you should update to 6.05, preferably version 7.08. It would be best to remove prior versions before updating to a new version.
      Info here: http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows
      If you need additional assistance, the Adobe forums are here: http://www.adobe.com/support/forums/main.html


      10. Make sure you are using the most updated version of Java. The most updated version is jre-1_5_0_09.
      Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
      • Download the latest version of Java Runtime Environment (JRE) 5.0 Update 9.
      • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
      • Click the "Download" button to the right.
      • Check the box that says: "Accept License Agreement".
      • The page will refresh.
      • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
      • Close any programs you may have running - especially your web browser.
      • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
      • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
      • Click the Remove or Change/Remove button.
      • Repeat as many times as necessary to remove each Java versions.
      • Reboot your computer once all Java components are removed.
      • Then from your desktop double-click on jre-1_5_0_09-windowsi586-p.exe to install the newest version.

      Official JAVA Installation Instructions if needed.


      11. Here are some helpful articles:
      "So how did I get infected in the first place?"
      http://computercops.biz/postlite7736-.html

      "I'm not pulling your leg, honest"
      by Sandi Hardmeier
      http://www.microsoft.com/windows/IE/community/columns/pulling.mspx

      Let us know if we have not resolved your problem. Otherwise, you are good to go.
      Happy and Safe Surfing!

      November 2nd, 2006 08:00

      :smileyvery-happy:
       
       
       
      Thank you so very much for all of your help!

      4 Apprentice

       • 

      20.5K Posts

      November 2nd, 2006 12:00

      You're welcome. :)
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