Help~ Popnav infected

First please move and then delete hijackthis from your temp folders :-
-------------
Important: Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT.
Unzip HijackThis into this folder. When you run HijackThis from this folder and have it "Fixed checked" it will create a backup file of modifications to use if restore is necessary.
------------
Then we need to remove the '010's in your log first beforethe others:-

Download LSPfix here: http://www.cexx.org/lspfix.htm

Launch the application, and click the "I know what I'm doing" checkbox.

Check all instances of inetadpt.dll (and nothing else), and move them to the "Remove" pane.
Then click Finish.

Then reboot and post a fresh log for me to check.

Hi Chris,

Hopefully I have done all your suggested and below is a new log file.  Thanks for your help

Logfile of HijackThis v1.97.7
Scan saved at 8:52:26 AM, on 1/23/2004
Platform: Windows XP  (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Symantec\DeepSight Extractor\ExtractorService.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\LXSUPMON.EXE
C:\Program Files\DownloadWare\dw.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\slmss\slmss.exe
C:\WINDOWS\mwsvm.exe
C:\Program Files\Hotbar\bin\4.3.5.0\HbInst.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\VBouncer\VirtualBouncer.exe
C:\Program Files\MSN\MSNCoreFiles\msn6.exe
C:\WINDOWS\System32\RUNDLL32.exe
C:\WINDOWS\System32\RUNDLL32.exe
C:\Program Files\Hotbar\bin\4.3.5.0\HbSrv.exe
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://www.spidersearch.com/frame_results.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.spidersearch.com/frame_results.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.spidersearch.com/frame_results.php
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.spidersearch.com/frame_results.php
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://popnav.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.searchenhancement.com/searchbar/iev1.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.searchenhancement.com/nph-enhanced.cgi?affid=sesm&sstring=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://search.searchenhancement.com/nph-enhanced.cgi?affid=sesm&sstring=
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.spidersearch.com/frame_results.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.searchenhancement.com/nph-enhanced.cgi?affid=sesm&sstring=
R3 - URLSearchHook: WebSearch Class - {9368D063-44BE-49B9-BD14-BB9663FD38FC} - C:\Program Files\scbar\v1\scbar.dll
O2 - BHO: Clear Search - {00000000-0000-0000-0000-000000000240} - C:\Program Files\ClearSearch\IE_ClrSch.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {22941A26-7033-432C-94C7-6371DE343822} - C:\Program Files\scbar\v1\scbar.dll
O2 - BHO: DefaultSearch.SeekSeek - {5074851C-F67A-488E-A9C9-C244573F4068} - C:\WINDOWS\ieasst.dll
O2 - BHO: ineb Helper - {753AA023-02D1-447D-8B55-53A91A5ABF18} - C:\WINDOWS\System32\bmeb.dll
O2 - BHO: SearchSquire3 - {907CA0E5-CE84-11D6-9508-02608CDD2846} - C:\WINDOWS\System32\SEARCH~1.DLL
O2 - BHO: Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\bin\4.3.5.0\HbHostIE.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: SmartPops - {D5C778F1-CF13-4E70-ADF0-45A953E7CB8B} - C:\Program Files\Network Essentials\v11\NE.DLL
O3 - Toolbar: &Hotbar - {B195B3B3-8A05-11D3-97A4-0004ACA6948E} - C:\Program Files\Hotbar\bin\4.3.5.0\HbHostIE.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: SpiderSearch.com Bar - {0AAF602E-72A1-45FE-BAB1-06971E07EAA2} - C:\WINDOWS\System32\bmeb.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [MoviePlace] "C:\Program Files\MoviePlace\MoviePlace.exe" /H
O4 - HKLM\..\Run: [DownloadWare] "C:\Program Files\DownloadWare\dw.exe" /H
O4 - HKLM\..\Run: [SearchEnhancement] "C:\Program Files\scbar\v1\scbar.exe" /U
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [Syscpy] C:\WINDOWS\System32\syscpy.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [slmss] C:\Program Files\Common Files\slmss\slmss.exe
O4 - HKLM\..\Run: [Mwsvm] C:\WINDOWS\mwsvm.exe
O4 - HKLM\..\Run: [absr] C:\WINDOWS\mwsvm.exe
O4 - HKLM\..\Run: [SearchSquire33] C:\WINDOWS\System32\SearchUpdate33.exe
O4 - HKLM\..\Run: [frsk] C:\WINDOWS\frsk.exe
O4 - HKLM\..\Run: [Hotbar] C:\Program Files\Hotbar\bin\4.3.5.0\HbInst.exe /Upgrade
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: Virtual Bouncer.lnk = C:\Program Files\VBouncer\VirtualBouncer.exe
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O9 - Extra button: Support (HKCU)
O9 - Extra button: ComcastHSI (HKCU)
O9 - Extra button: Help (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O15 - Trusted Zone: http://ad.searchsquire.com
O15 - Trusted Zone: http://search.searchsquire.com
O15 - Trusted Zone: http://update.searchsquire.com
O15 - Trusted Zone: http://www.searchsquire.com
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {41F31718-2B9D-4F76-85E2-DD11BBA99F8D} - http://install.spywarelabs.com/DistID/2501031120/BundleOuter2501031120.EXE
O16 - DPF: {486E48B5-ABF2-42BB-A327-2679DF3FB822} - http://akamai.downloadv3.com/binaries/IA/ia_XP.cab
O16 - DPF: {8BD21D30-EC42-11CE-9E0D-00AA006002F3} - http://www.msnbc.com/modules/sports/scoreboard/Reg_FM20dll.CAB
O16 - DPF: {907CA0E5-CE84-11D6-9508-02608CDD2846} (Squire Class) - http://update.searchsquire.com/SearchSquire33.CAB
O16 - DPF: {94742E3F-D9A1-4780-9A87-2FFA43655DA2} - http://akamai.downloadv3.com/binaries/DialHTML/EGDHTML_US_pack_XP.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D35A69A7-7A34-4C67-814A-3F508C0BF371} - http://traffichog.com/toolbar/bmeb.cab
O16 - DPF: {EB6AFDAB-E16D-430B-A5EE-0408A12289DC} - http://download.mediacharger.com/movieplace.cab
O16 - DPF: {EE2589EB-7FC8-44DB-A892-573F2C4B41E0} - http://pdf.forbes.com/forbesnews/triggernews/ForbesDownloaderSigned.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1B0326DC-21F2-4E08-8916-B6E1187413FD}: NameServer = 170.147.49.55 170.147.113.54
O17 - HKLM\System\CS1\Services\Tcpip\..\{1B0326DC-21F2-4E08-8916-B6E1187413FD}: NameServer = 170.147.49.55 170.147.113.54

Could you please run spybot from list below - it should remove a lot of the bad stuff before using manual tools, if you have time ad-aware would also help.:-
----------------

Spybor S&D and Aw-Aware

1) SpyBot Search and Destroy
After installing SpyBot Search & Destroy, first press Online, and search for, put a check mark at, and install all updates.
Next, close all Internet Explorer windows, hit 'Check for Problems', have SpyBot remove all the items it marks in red.

2) Get Ad-Aware
After installing Ad-Aware, and before running the program, first press “check for updates now".
Click "Connect" and install all updated components available. Click 'Finish'.
Press "Scan Now", then 'next', and let Ad-Aware scan your drives.
It will find a number of "bad" files and registry keys. Click 'Next' again.
Check all found items, and click 'next' once more.
It will ask you whether you'd like to remove all checked items. Click OK.

Always reboot the computer between each program - both of these may find things that they need to have a reboot of the machine to clear - please reboot and let them finish .

Then reboot and post a fresh hijackthis log for me to check.

Hi Chris,

I installed both SypBot and Ad-Aware, did the scans and deleted all the files.  Hope I did this correctly.  Below is a new log from Hijack This.  Please check and thanks so much in for all your information.

Logfile of HijackThis v1.97.7
Scan saved at 7:54:20 PM, on 1/23/2004
Platform: Windows XP  (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\logonui.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Symantec\DeepSight Extractor\ExtractorService.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\LXSUPMON.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\System32\RUNDLL32.exe
C:\WINDOWS\System32\RUNDLL32.exe
C:\Program Files\MSN\MSNCoreFiles\MSN6.EXE
C:\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://popnav.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.comcast.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
O2 - BHO: Clear Search - {00000000-0000-0000-0000-000000000240} - C:\Program Files\ClearSearch\IE_ClrSch.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {0AAF602E-72A1-45FE-BAB1-06971E07EAA2} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [frsk] C:\WINDOWS\frsk.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Startup: Virtual Bouncer.lnk = C:\Program Files\VBouncer\VirtualBouncer.exe
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O9 - Extra button: Support (HKCU)
O9 - Extra button: ComcastHSI (HKCU)
O9 - Extra button: Help (HKCU)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.comcast.net
O15 - Trusted Zone: http://ad.searchsquire.com
O15 - Trusted Zone: http://search.searchsquire.com
O15 - Trusted Zone: http://update.searchsquire.com
O15 - Trusted Zone: http://www.searchsquire.com
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {41F31718-2B9D-4F76-85E2-DD11BBA99F8D} - http://install.spywarelabs.com/DistID/2501031120/BundleOuter2501031120.EXE
O16 - DPF: {486E48B5-ABF2-42BB-A327-2679DF3FB822} - http://akamai.downloadv3.com/binaries/IA/ia_XP.cab
O16 - DPF: {8BD21D30-EC42-11CE-9E0D-00AA006002F3} - http://www.msnbc.com/modules/sports/scoreboard/Reg_FM20dll.CAB
O16 - DPF: {94742E3F-D9A1-4780-9A87-2FFA43655DA2} - http://akamai.downloadv3.com/binaries/DialHTML/EGDHTML_US_pack_XP.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {EE2589EB-7FC8-44DB-A892-573F2C4B41E0} - http://pdf.forbes.com/forbesnews/triggernews/ForbesDownloaderSigned.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{1B0326DC-21F2-4E08-8916-B6E1187413FD}: NameServer = 170.147.49.55 170.147.113.54
O17 - HKLM\System\CS1\Services\Tcpip\..\{1B0326DC-21F2-4E08-8916-B6E1187413FD}: NameServer = 170.147.49.55 170.147.113.54

Check these in hijackthis, AND WITH ALL OTHER WINDOWS CLOSED, fix checked.

Any of the R0/R1's that you don't wish to keep.
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.ebay.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank

Plus :-
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://popnav.com
O2 - BHO: Clear Search - {00000000-0000-0000-0000-000000000240} - C:\Program Files\ClearSearch\IE_ClrSch.DLL
O3 - Toolbar: (no name) - {0AAF602E-72A1-45FE-BAB1-06971E07EAA2} - (no file)
O4 - Startup: Virtual Bouncer.lnk = C:\Program Files\VBouncer\VirtualBouncer.exe
O16 - DPF: {41F31718-2B9D-4F76-85E2-DD11BBA99F8D} - http://install.spywarelabs.com/DistID/2501031120/BundleOuter2501031120.EXE
O16 - DPF: {486E48B5-ABF2-42BB-A327-2679DF3FB822} - http://akamai.downloadv3.com/binaries/IA/ia_XP.cab
O16 - DPF: {94742E3F-D9A1-4780-9A87-2FFA43655DA2} - http://akamai.downloadv3.com/binaries/DialHTML/EGDHTML_US_pack_XP.cab
O16 - DPF: {EE2589EB-7FC8-44DB-A892-573F2C4B41E0} - http://pdf.forbes.com/forbesnews/triggernews/ForbesDownloaderSigned.cab

Then Reboot to safe mode (F8 on boot) and delete the following files/folders:-

Folder > C:\Program Files\VBouncer\

Then Reboot and post a fresh log for me to check.