Hit with Trojan. smitfraud virus and problem with clickserverclick popup

Question

I got a message:'A fatal Error in IE has occurred at 0028:C0011E36 in VXDVMM(01)+00010E36.  Error caused by Trojan-Spy.HTML.smitfraud.c'.  My desktop screen is now blank and flickering.  Also I am bombarded with the clickserverclick popups.  It has taken over as my Internet homepage and I cannot change it.  My system is a Windows XP.   Here is the Hijack This log .   Logfile of HijackThis v1.99.1 Scan saved at 2:18:03 AM, on 02/06/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\Explorer.EXE C:\HJT\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.com/ R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.ca/ R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://securityresponse.symantec.com/avcenter/vinfodb.html?prodid=nav2003 O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {0AD937E7-2F37-4873-A05E-548A67EF1D0E} - (no file) O2 - BHO: FlashEnhancer Ext - {5EDB03AF-0341-4e96-9E9B-3171522E4BAF} - c:\Program Files\Fla\fla.dll O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.0000.2693\en-xu\stmain.dll O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.0000.2693\en-ca\msntb.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.0000.2693\en-ca\msntb.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe O4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe'  -osboot O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe O4 - HKLM\..\Run: [Service Host] C:\WINDOWS\system32\Services\{982F2072-EF00-4AF8-94F3-28303F8C522B}\SVCHOST.EXE O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe O4 - HKLM\..\Run: [MessengerPlus2] 'C:\Program Files\Messenger Plus! 2\MsgPlus.exe' O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9 O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe O4 - HKLM\..\Run: [IPInSightMonitor 01] 'C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPMon32.exe' O4 - HKLM\..\Run: [IPInSightLAN 01] 'C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPClient.exe' -l O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb03.exe O4 - HKLM\..\Run: [FlaCPY] 'C:\Program Files\Common Files\Java\flacpy.exe' O4 - HKLM\..\Run: [BigDogPath] C:\WINDOWS\VM_STI.EXE USB PC Camera 301P O4 - HKLM\..\Run: [AdaptecDirectCD] 'C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe' O4 - HKLM\..\Run: [Disk Keeper] C:\WINDOWS\system32\Services\{982F2072-EF00-4AF8-94F3-28303F8C522B}\SECURITY.EXE O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe O4 - HKCU\..\Run: [MSMSGS] 'C:\Program Files\Messenger\msmsgs.exe' /background O4 - Global Startup: AOL 7.0 Tray Icon.lnk = C:\Program Files\AOL 7.0c\aoltray.exe O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ? O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin
pjpi150_02.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin
pjpi150_02.dll O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Documents and Settings\JENNIFER\ICQ\ICQ\ICQ.exe O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Documents and Settings\JENNIFER\ICQ\ICQ\ICQ.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .csm: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .csml: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .cub: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .cube: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .dx: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .emb: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .embl: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .gau: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .jdx: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .mol: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .mop: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .pdb: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .rxn: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .scr: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .skc: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O12 - Plugin for .spt: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .tgf: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .xyz: C:\Program Files\Internet Explorer\Plugins
pchime.dll O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20020713/qtinstall.info.apple.com/samantha/us/win/QuickTimeInstaller.exe O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/abarth/us/win/QuickTimeInstaller.exe O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab O16 - DPF: {963BE66B-121D-4E6C-BF9F-1A774D9A2E41} (MSN Money Charting) - http://moneycentral.msn.com/cabs/pmupdate.exe O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://sympatico.zone.msn.com/binGame/ZAxRcMgr.cab O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://sympatico.zone.msn.com/binFramework/v10/ZIntro.cab32846.cab O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab O16 - DPF: {D42ED9FF-DF46-4AD9-A3FE-46BAF896466E} (CountSpies.SpyCounter) - http://www.sunbelt-software.com/dell/CounterSpy.CAB O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/bingame/hsol/default/SCEWebLauncher.cab O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = H416.tjem.com O17 - HKLM\Software\..\Telephony: DomainName = H416.tjem.com O17 - HKLM\System\CCS\Services\Tcpip\..\{81E739E4-3F48-4436-A8EC-FD3761B1E668}: Domain = sympatico.ca O17 - HKLM\System\CCS\Services\Tcpip\..\{81E739E4-3F48-4436-A8EC-FD3761B1E668}: NameServer = 192.168.2.1 O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = H416.tjem.com O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = H416.tjem.com O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus
avapsvc.exe O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32
vsvc32.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe O23 - Service: Tango Service (TangoService) - Unknown owner - C:\Program Files\Bell\Access Manager\app\TangoService.exe O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

Bertha2 · Answer

Hey befuddled,   From the looks of your Hijackthis Log you ran it in safe mode, please run it in normal mode and post a new Log back here   Bertha2

befuddled1 · Answer

Here is my logfile run in Normal Mode:   Logfile of HijackThis v1.99.1 Scan saved at 9:38:10 PM, on 03/06/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\LEXPPS.EXE C:\WINDOWS\System32\svchost.exe C:\Program Files\Bell\Access Manager\app\TangoService.exe C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Common Files\Real\Update_OBealsched.exe C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe C:\WINDOWS\system32\Services\{982F2072-EF00-4AF8-94F3-28303F8C522B}\SVCHOST.EXE C:\Program Files\QuickTime\qttask.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe C:\Program Files\Messenger Plus! 2\MsgPlus.exe C:\WINDOWS\System32\LXSUPMON.EXE C:\WINDOWS\system32\ltmsg.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPMon32.exe C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPClient.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\VM_STI.EXE C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\WINDOWS\system32undll32.exe c:\progra~1\intern~1\iexplore.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe C:\Program Files\Internet Explorer\iexplore.exe C:\PROGRA~1\Webshots\webshots.scr C:\Program Files\Microsoft Money\System\urlmap.exe C:\Program Files\Messenger\msmsgs.exe C:\HJT\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.ijjjiypeof.net/F_pB_/64B1JbcGc821Su9v1BBYIwzsDdxm97KtaFHgJPWkgqN2YOb6ARDh3914kK.html R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.clicksearchclick.com/index.php?aff=9 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.ca/ R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/ R3 - Default URLSearchHook is missing O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {0AD937E7-2F37-4873-A05E-548A67EF1D0E} - (no file) O2 - BHO: FlashEnhancer Ext - {5EDB03AF-0341-4e96-9E9B-3171522E4BAF} - c:\Program Files\Fla\fla.dll O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.0000.2693\en-xu\stmain.dll O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.0000.2693\en-ca\msntb.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.0000.2693\en-ca\msntb.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe O4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe'  -osboot O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe O4 - HKLM\..\Run: [Service Host] C:\WINDOWS\system32\Services\{982F2072-EF00-4AF8-94F3-28303F8C522B}\SVCHOST.EXE O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe O4 - HKLM\..\Run: [MessengerPlus2] 'C:\Program Files\Messenger Plus! 2\MsgPlus.exe' O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9 O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe O4 - HKLM\..\Run: [IPInSightMonitor 01] 'C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPMon32.exe' O4 - HKLM\..\Run: [IPInSightLAN 01] 'C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPClient.exe' -l O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb03.exe O4 - HKLM\..\Run: [FlaCPY] 'C:\Program Files\Common Files\Java\flacpy.exe' O4 - HKLM\..\Run: [BigDogPath] C:\WINDOWS\VM_STI.EXE USB PC Camera 301P O4 - HKLM\..\Run: [AdaptecDirectCD] 'C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe' O4 - HKLM\..\Run: [Disk Keeper] C:\WINDOWS\system32\Services\{982F2072-EF00-4AF8-94F3-28303F8C522B}\SECURITY.EXE O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe O4 - HKCU\..\Run: [MessengerPlus2] 'C:\Program Files\Messenger Plus! 2\MsgPlus.exe' /WinStart O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe O4 - HKCU\..\Run: [fork else] C:\DOCUME~1\DONNA\APPLIC~1\DEBUGS~1eadmelicense.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [ZBptRkZ8e] thad2x40.exe O4 - HKCU\..\Run: [MoneyAgent] 'C:\Program Files\Microsoft Money\System\Money Express.exe' O4 - HKCU\..\Run: [WindowsFY] c:\wp.exe O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook O4 - HKCU\..\Run: [msnmsgr] 'C:\Program Files\MSN Messenger\msnmsgr.exe' /background O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe O4 - Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\2.bin\MWSOEMON.EXE O4 - Startup: PowerReg Scheduler V3.exe O4 - Startup: PowerReg Scheduler.exe O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe O4 - Global Startup: AOL 7.0 Tray Icon.lnk = C:\Program Files\AOL 7.0c\aoltray.exe O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ? O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZRxdm185XXCA O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin
pjpi150_02.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin
pjpi150_02.dll O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Documents and Settings\JENNIFER\ICQ\ICQ\ICQ.exe O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Documents and Settings\JENNIFER\ICQ\ICQ\ICQ.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra button: Microsoft AntiSpyware helper - {68AA5C4C-A43E-42C0-B3A5-E119A664774B} - (no file) (HKCU) O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {68AA5C4C-A43E-42C0-B3A5-E119A664774B} - (no file) (HKCU) O12 - Plugin for .csm: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .csml: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .cub: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .cube: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .dx: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .emb: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .embl: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .gau: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .jdx: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .mol: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .mop: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .pdb: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .rxn: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .scr: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .skc: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O12 - Plugin for .spt: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .tgf: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .xyz: C:\Program Files\Internet Explorer\Plugins
pchime.dll O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20020713/qtinstall.info.apple.com/samantha/us/win/QuickTimeInstaller.exe O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/abarth/us/win/QuickTimeInstaller.exe O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab O16 - DPF: {963BE66B-121D-4E6C-BF9F-1A774D9A2E41} (MSN Money Charting) - http://moneycentral.msn.com/cabs/pmupdate.exe O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://sympatico.zone.msn.com/binGame/ZAxRcMgr.cab O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://sympatico.zone.msn.com/binFramework/v10/ZIntro.cab32846.cab O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab O16 - DPF: {D42ED9FF-DF46-4AD9-A3FE-46BAF896466E} (CountSpies.SpyCounter) - http://www.sunbelt-software.com/dell/CounterSpy.CAB O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/bingame/hsol/default/SCEWebLauncher.cab O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = H416.tjem.com O17 - HKLM\Software\..\Telephony: DomainName = H416.tjem.com O17 - HKLM\System\CCS\Services\Tcpip\..\{81E739E4-3F48-4436-A8EC-FD3761B1E668}: Domain = sympatico.ca O17 - HKLM\System\CCS\Services\Tcpip\..\{81E739E4-3F48-4436-A8EC-FD3761B1E668}: NameServer = 192.168.2.1 O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = H416.tjem.com O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = H416.tjem.com O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus
avapsvc.exe O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32
vsvc32.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe O23 - Service: Tango Service (TangoService) - Unknown owner - C:\Program Files\Bell\Access Manager\app\TangoService.exe O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe     Thanks for any help you can provide.

Bertha2 · Answer

Please read these instructions carefully and print them out! Be sure to follow ALL instructions!

Please right-click: HERE and go to Save As (in Internet Explorer it's "Save Target As") in order to download Grinler's reg file. Save it to your desktop. http://www.bleepingcomputer.com/files/reg/smitfraud.reg

Locate "smitfraud.reg" on your desktop and double-click it. When asked if you want to merge with the registry, click YES. Wait for the "merged successfully" prompt then follow the rest of the instructions below.

Go to Start > Control Panel > Add or Remove Programs and remove the following programs, if found:

Security IGuard
Virtual Maid
Search Maid

Exit Add/Remove Programs.

*IMPORTANT*CLICK THIS LINK TO LEARN HOW TO VIEW HIDDEN FILES
http://www.xtra.co.nz/help/0,,4155-1916458,00.html

I need you to copy all of the Killbox file paths below and paste them into Notepad.

* Please download the Killbox by Option^Explicit. *In the event you already have Killbox, this is a new version that I need you to download.
http://www.atribune.org/downloads/KillBox.exe

* Save it to your desktop.

* Please double-click Killbox.exe to run it.

* Select "Delete on Reboot".

* Open the Notepad file where you saved the file paths earlier and copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C

C:\wp.exe
C:\wp.bmp
C:\bsw.exe
C:\Windows\sites.ini
C:\Windows\popuper.exe
C:\Windows\system32\hhk.dll
C:\Windows\System32\wldr.dll
C:\Windows\System32\helper.exe
C:\Windows\System32\intmon.exe
C:\Windows\System32\shnlog.exe
C:\Windows\System32\intmonp.exe
C:\Windows\System32\msmsgs.exe
C:\Windows\system32\msole32.exe
C:\Windows\System32\ole32vbs.exe
C:\WINDOWS\system32\Services\{982F2072-EF00-4AF8-94F3-28303F8C522B}\SVCHOST.EXE
C:\PROGRA~1\Webshots\webshots.scr

* Return to Killbox, go to the File menu, and choose "Paste from Clipboard".

* Click the red-and-white "Delete File" button. Click "Yes" at the Delete on Reboot prompt. Click "No" at the Pending Operations prompt.

If your computer does not restart automatically, please restart it manually.

While your computer is restarting, tap the F8 key continually until a menu appears. Use your up arrow key to highlight Safe Mode, then hit enter.

Make sure you can view hidden files.

Using Windows Explorer, delete the following, if found, (please do NOT try to find them by "search" because they will not show up that way)

FOLDERS to delete (in bold) if found:

C:\Program Files\Search Maid
C:\Program Files\Virtual Maid
C:\Windows\System32\Log Files
C:\Program Files\Security IGuard

While still in Safe Mode, do the following:

Make sure all programs and windows are closed. Run HiJackThis and place a check next to the following items, if found, then click FIX CHECKED

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.ijjjiypeof.net/F_pB_/64B1JbcGc821Su9v1BBYIwzsDdxm97KtaFHgJPWkgqN2YOb6ARDh3914kK.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.clicksearchclick.com/index.php?aff=9
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {0AD937E7-2F37-4873-A05E-548A67EF1D0E} - (no file)
O4 - HKLM\..\Run: [Service Host] C:\WINDOWS\system32\Services\{982F2072-EF00-4AF8-94F3-28303F8C522B}\SVCHOST.EXE
O4 - HKLM\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe"
O4 - HKLM\..\Run: [Disk Keeper] C:\WINDOWS\system32\Services\{982F2072-EF00-4AF8-94F3-28303F8C522B}\SECURITY.EXE
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\Run: [MessengerPlus2] "C:\Program Files\Messenger Plus! 2\MsgPlus.exe" /WinStart
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\2.bin\mwsoemon.exe
O4 - HKCU\..\Run: [fork else] C:\DOCUME~1\DONNA\APPLIC~1\DEBUGS~1\readmelicense.exe
O4 - HKCU\..\Run: [ZBptRkZ8e] thad2x40.exe
O4 - HKCU\..\Run: [WindowsFY] c:\wp.exe
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\2.bin\MWSOEMON.EXE
O4 - Startup: PowerReg Scheduler.exe
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZRxdm185XXCA
O9 - Extra button: Microsoft AntiSpyware helper - {68AA5C4C-A43E-42C0-B3A5-E119A664774B} - (no file) (HKCU)
O9 - Extra 'Tools' menuitem: Microsoft AntiSpyware helper - {68AA5C4C-A43E-42C0-B3A5-E119A664774B} - (no file) (HKCU)
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20020713/qtinstall.info.apple.com/samantha/us/win/QuickTimeInstaller.exe

Close HiJackThis.

Reboot into normal mode.

1.) Download The Hoster Press "Restore Original Hosts" and press "OK". Exit Program. http://www.funkytoad.com/download/hoster.zip

2.) Right-Click HERE and Save As to download DelDomains.inf to your desktop. http://www.mvps.org/winhelp2002/DelDomains.inf
To use: RIGHT-CLICK DelDomains.inf on your desktop and select: Install (no need to restart)
Note: This will remove all entries in the "Trusted Zone" and "Ranges" also.

3.) Download, install, and run CleanUp! http://www.spywareaid.com/index.php?file=showsoftware&id=1

4.) Run this online virus scan: ActiveScan - Save the results from the scan! http://www.pandasoftware.com/activescan/

Post a new HiJackThis log

Bertha2

befuddled1 · Answer

I am having problems downloading the newest version of Killbox. The clicksearchclick search engine takes over and prevents me from going to your link, Any suggestions?

Bertha2 · Answer

Hey,

Ok try this link for downloading Killbox - http://www.downloads.subratam.org/KillBox.zip

Also could you please follow these steps also as part of the above fix

You have a LOP infection that often comes together with Messenger Plus. To remove it we will try the simple way first.

1. Go to Add/Remove programs. Double click on "Messenger Plus!" (or click on Remove)

2. The "Messenger Plus! - Setup" is now displayed. Click on the Uninstall button. Note: options displayed on the first screen are not related to the sponsor program.

3. The sponsor screen is now displayed (if you don't see it, search for it in your Task Bar). To prove that someone is currently reading the screen, you have to type the code that is displayed. Once you enter the code, press Uninstall.

4. If you entered the code properly, the program will ask you to confirm that you want to uninstall. You must answer "Yes" to this question, else, you won't have another chance of uninstalling.

5. To complete the uninstallation, follow the instructions that are displayed (the first one is to close all your Internet Explorer windows, that's very important). When everything is complete, restart your computer and, hopefully voila one nasty infection is gone.

Post a new log.

Bertha2

befuddled1 · Answer

Hi, I performed all of the steps and it looks like the problem with the clickserverclick popup has gone.  I am still having a problem with my desktop background.  The screen is all white and flickering.  I keep getting 'An error occurred while Windows was working with the Control Panel file: C:\WINDOWS\System32
etsetup.cpl'. Here is my latest logfile:   Logfile of HijackThis v1.99.1 Scan saved at 7:27:58 AM, on 09/06/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\LEXPPS.EXE C:\WINDOWS\System32\svchost.exe C:\Program Files\Bell\Access Manager\app\TangoService.exe C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\system32\wscntfy.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Common Files\Real\Update_OBealsched.exe C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe C:\WINDOWS\System32\LXSUPMON.EXE C:\WINDOWS\system32\ltmsg.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPMon32.exe C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPClient.exe C:\WINDOWS\VM_STI.EXE C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe C:\Program Files\Microsoft AntiSpyware\gcasServ.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe C:\WINDOWS\system32undll32.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Microsoft Money\System\urlmap.exe C:\Program Files\Messenger\msmsgs.exe C:\HJT\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.ca/ R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.ca/ R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/ O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {0AD937E7-2F37-4873-A05E-548A67EF1D0E} - (no file) O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: FlashEnhancer Ext - {5EDB03AF-0341-4e96-9E9B-3171522E4BAF} - c:\Program Files\Fla\fla.dll O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.0000.2693\en-xu\stmain.dll O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.0000.2693\en-ca\msntb.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.0000.2693\en-ca\msntb.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exe O4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe O4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe'  -osboot O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe O4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottime O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe O4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUN O4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9 O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe O4 - HKLM\..\Run: [IPInSightMonitor 01] 'C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPMon32.exe' O4 - HKLM\..\Run: [IPInSightLAN 01] 'C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPClient.exe' -l O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb03.exe O4 - HKLM\..\Run: [FlaCPY] 'C:\Program Files\Common Files\Java\flacpy.exe' O4 - HKLM\..\Run: [BigDogPath] C:\WINDOWS\VM_STI.EXE USB PC Camera 301P O4 - HKLM\..\Run: [AdaptecDirectCD] 'C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe' O4 - HKLM\..\Run: [gcasServ] 'C:\Program Files\Microsoft AntiSpyware\gcasServ.exe' O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MoneyAgent] 'C:\Program Files\Microsoft Money\System\Money Express.exe' O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe O4 - Startup: PowerReg Scheduler V3.exe O4 - Global Startup: AOL 7.0 Tray Icon.lnk = C:\Program Files\AOL 7.0c\aoltray.exe O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ? O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htm O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin
pjpi150_02.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin
pjpi150_02.dll O9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Documents and Settings\JENNIFER\ICQ\ICQ\ICQ.exe O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Documents and Settings\JENNIFER\ICQ\ICQ\ICQ.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .csm: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .csml: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .cub: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .cube: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .dx: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .emb: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .embl: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .gau: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .jdx: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .mol: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .mop: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .pdb: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .rxn: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .scr: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .skc: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O12 - Plugin for .spt: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .tgf: C:\Program Files\Internet Explorer\Plugins
pchime.dll O12 - Plugin for .xyz: C:\Program Files\Internet Explorer\Plugins
pchime.dll O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cab O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/abarth/us/win/QuickTimeInstaller.exe O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab O16 - DPF: {963BE66B-121D-4E6C-BF9F-1A774D9A2E41} (MSN Money Charting) - http://moneycentral.msn.com/cabs/pmupdate.exe O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://sympatico.zone.msn.com/binGame/ZAxRcMgr.cab O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://sympatico.zone.msn.com/binFramework/v10/ZIntro.cab32846.cab O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab O16 - DPF: {D42ED9FF-DF46-4AD9-A3FE-46BAF896466E} (CountSpies.SpyCounter) - http://www.sunbelt-software.com/dell/CounterSpy.CAB O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/bingame/hsol/default/SCEWebLauncher.cab O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cab O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab O16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cab O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = H416.tjem.com O17 - HKLM\Software\..\Telephony: DomainName = H416.tjem.com O17 - HKLM\System\CCS\Services\Tcpip\..\{81E739E4-3F48-4436-A8EC-FD3761B1E668}: Domain = sympatico.ca O17 - HKLM\System\CCS\Services\Tcpip\..\{81E739E4-3F48-4436-A8EC-FD3761B1E668}: NameServer = 192.168.2.1 O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = H416.tjem.com O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = H416.tjem.com O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus
avapsvc.exe O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32
vsvc32.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe O23 - Service: Tango Service (TangoService) - Unknown owner - C:\Program Files\Bell\Access Manager\app\TangoService.exe O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe   Thanks for all of your help.

Bertha2 · Answer

befuddled,

Hello! and welcome to the Dell forums.

Copy/print this off so you can follow it

-

Be sure to look this solution over before you begin. There are a some item(s) i'm not familar with. If you recognze any, then just omit them from this fix.

Go to www.trendmicro.com, and then:

1. Click " Free Online Scan".
2. Click " Scan now, it's free".

It'll take a few minutes to download (especially with a dialup connection), so be patient. When it's down:

1. Select all available drives.
2. Check(tick) " Auto Clean".
3. Click " Scan".

When it completes, post back the full filename of any files that cannot be cleaned or deleted.

We need to disable your Microsoft AntiSpyware Real-time Protection as it may interfere with the fixes that we need to make.

Open Microsoft AntiSpyware.
Click on Tools, Settings.
In the left pane, click on Real-time Protection.
Under Startup Options uncheck Enable the Microsoft AntiSpyware Security Agents on startup (recommended).
Under Real-time spyware threat protection uncheck Enable real-time spyware threat protection (recommended).
After you uncheck these, click on the Save button and close Microsoft AntiSpyware.
Right click on the Microsoft AntiSpyware icon on the taskbar and select Shutdown Microsoft AntiSpyware.

After all of the fixes are complete it is very important that you enable Real-time Protection again.

Run HiJackThis and click " Scan", then check(tick) the following, if present:

O2 - BHO: (no name) - {0AD937E7-2F37-4873-A05E-548A67EF1D0E} - (no file)
O2 - BHO: FlashEnhancer Ext - {5EDB03AF-0341-4e96-9E9B-3171522E4BAF} - c:\Program Files\Fla\fla.dll

O4 - HKLM\..\Run: [FlaCPY] "C:\Program Files\Common Files\Java\flacpy.exe"
O4 - HKLM\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - HKCU\..\RunOnce: [Srv32 spool service] C:\WINDOWS\System32\spoolsrv32.exe
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?

Now, with all windows closed except HiJackThis, click " Fix checked".

Locate and delete the following item(s), if present. Make sure your able to view system and hidden files/ folders:

folders...

c:\Program Files\Fla

files...

C:\Program Files\Common Files\Java\flacpy.exe
C:\WINDOWS\System32\spoolsrv32.exe

-
Note that some of these file(s) may or may not be present. If present, and cannot be deleted because they're ' in use', try deleting them from " Safe Mode".

Then, as an added precaution, Go to Start > Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:

Temporary Files
Temporary Internet Files
Recycle Bin

Do you recognise any of the O17's in your Log?

Post back a new log, and let me know how everything goes.

-

Bertha2

befuddled1 · Answer

Hi, I did as you instructed.  I didn't delete any of the FLA stuff since it is a program that my daughter deliberately downloaded.  The 017's are related to this program. I am still having the same problem with my desktop background.  The icons are there but the background is still white and flickering.  The strange thing is that this is only happening with my account.  My daughter's login account is fine. Otherwise, our computer is working a lot better.   Here is my latest logfile: Logfile of HijackThis v1.99.1Scan saved at 10:26:23 PM, on 12/06/2005Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\WINDOWS\system32\LEXBCES.EXEC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\LEXPPS.EXEC:\Program Files\Common Files\Real\Update_OBealsched.exeC:\Program Files\Java\jre1.5.0_02\bin\jusched.exeC:\Program Files\QuickTime\qttask.exeC:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exeC:\WINDOWS\System32\LXSUPMON.EXEC:\WINDOWS\system32\ltmsg.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPMon32.exeC:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPClient.exeC:\WINDOWS\VM_STI.EXEC:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exeC:\Program Files\Common Files\Symantec Shared\ccApp.exeC:\Program Files\Adobe\Acrobat 7.0\Readereader_sl.exeC:\WINDOWS\system32undll32.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Bell\Access Manager\app\TangoService.exeC:\WINDOWS\wanmpsvc.exeC:\Program Files\iPod\bin\iPodService.exeC:\WINDOWS\system32\wscntfy.exeC:\Program Files\Microsoft Money\System\urlmap.exeC:\WINDOWS\explorer.exeC:\Program Files\Messenger\msmsgs.exeC:\HJT\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.comR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.ca/R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.ca/R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dllO2 - BHO: (no name) - {0AD937E7-2F37-4873-A05E-548A67EF1D0E} - (no file)O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dllO2 - BHO: FlashEnhancer Ext - {5EDB03AF-0341-4e96-9E9B-3171522E4BAF} - c:\Program Files\Fla\fla.dllO2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.0000.2693\en-xu\stmain.dllO2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.0000.2693\en-ca\msntb.dllO2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dllO2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dllO3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.0000.2693\en-ca\msntb.dllO3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dllO4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe'  -osbootO4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exeO4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottimeO4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exeO4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exeO4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUNO4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exeO4 - HKLM\..\Run: [IPInSightMonitor 01] 'C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPMon32.exe'O4 - HKLM\..\Run: [IPInSightLAN 01] 'C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPClient.exe' -lO4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb03.exeO4 - HKLM\..\Run: [BigDogPath] C:\WINDOWS\VM_STI.EXE USB PC Camera 301PO4 - HKLM\..\Run: [AdaptecDirectCD] 'C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe'O4 - HKLM\..\Run: [FlaCPY] 'C:\Program Files\Common Files\Java\flacpy.exe'O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exeO4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exeO4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - HKCU\..\Run: [MoneyAgent] 'C:\Program Files\Microsoft Money\System\Money Express.exe'O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHookO4 - Startup: PowerReg Scheduler V3.exeO4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Readereader_sl.exeO4 - Global Startup: AOL 7.0 Tray Icon.lnk = C:\Program Files\AOL 7.0c\aoltray.exeO8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.htmlO8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.htmlO8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.htmlO8 - Extra context menu item: LimeShop Preferences - file://C:\Program Files\LimeShop\System\Temp\limeshop_script0.htmO8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.htmlO8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.htmlO9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin
pjpi150_02.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin
pjpi150_02.dllO9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Documents and Settings\JENNIFER\ICQ\ICQ\ICQ.exeO9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Documents and Settings\JENNIFER\ICQ\ICQ\ICQ.exeO9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dllO9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dllO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO12 - Plugin for .csm: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .csml: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .cub: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .cube: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .dx: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .emb: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .embl: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .gau: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .jdx: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .mol: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .mop: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .pdb: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .rxn: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .scr: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .skc: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dllO12 - Plugin for .spt: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .tgf: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .xyz: C:\Program Files\Internet Explorer\Plugins
pchime.dllO16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cabO16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cabO16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cabO16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cabO16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cabO16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/abarth/us/win/QuickTimeInstaller.exeO16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cabO16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cabO16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cabO16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cabO16 - DPF: {963BE66B-121D-4E6C-BF9F-1A774D9A2E41} (MSN Money Charting) - http://moneycentral.msn.com/cabs/pmupdate.exeO16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cabO16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://sympatico.zone.msn.com/binGame/ZAxRcMgr.cabO16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cabO16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://sympatico.zone.msn.com/binFramework/v10/ZIntro.cab32846.cabO16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cabO16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cabO16 - DPF: {D42ED9FF-DF46-4AD9-A3FE-46BAF896466E} (CountSpies.SpyCounter) - http://www.sunbelt-software.com/dell/CounterSpy.CABO16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/bingame/hsol/default/SCEWebLauncher.cabO16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cabO16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cabO16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cabO17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = H416.tjem.comO17 - HKLM\Software\..\Telephony: DomainName = H416.tjem.comO17 - HKLM\System\CCS\Services\Tcpip\..\{81E739E4-3F48-4436-A8EC-FD3761B1E668}: Domain = sympatico.caO17 - HKLM\System\CCS\Services\Tcpip\..\{81E739E4-3F48-4436-A8EC-FD3761B1E668}: NameServer = 192.168.2.1O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = H416.tjem.comO17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = H416.tjem.comO23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeO23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exeO23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXEO23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus
avapsvc.exeO23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32
vsvc32.exeO23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exeO23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exeO23 - Service: Tango Service (TangoService) - Unknown owner - C:\Program Files\Bell\Access Manager\app\TangoService.exeO23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe Thanks for your continuing help.

Bertha2 · Answer

hey befuddled,

Just this left now,

Run Hijackthis and fix the following with all windows closed:

O2 - BHO: (no name) - {0AD937E7-2F37-4873-A05E-548A67EF1D0E} - (no file)

Reboot

Post a new HJT Log for me

Bertha2

befuddled1 · Answer

Hi Bertha2, I solved the problem of the white desktop background by creating a new account , moving all of the desired files and deleting the problem account.  No more problems except I have to get a newer version of Norton Antivirus.  It only works if I do manual scans and manual updates. Here is my latest logfile: Logfile of HijackThis v1.99.1Scan saved at 11:14:42 PM, on 14/06/2005Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\WINDOWS\system32\LEXBCES.EXEC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\system32\LEXPPS.EXEC:\WINDOWS\System32\svchost.exeC:\Program Files\Bell\Access Manager\app\TangoService.exeC:\WINDOWS\wanmpsvc.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\wscntfy.exeC:\Program Files\Java\jre1.5.0_02\bin\jusched.exeC:\Program Files\QuickTime\qttask.exeC:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exeC:\WINDOWS\System32\LXSUPMON.EXEC:\WINDOWS\system32\ltmsg.exeC:\Program Files\iTunes\iTunesHelper.exeC:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPMon32.exeC:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPClient.exeC:\WINDOWS\VM_STI.EXEC:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exeC:\Program Files\Common Files\Symantec Shared\ccApp.exeC:\Program Files\Adobe\Acrobat 7.0\Readereader_sl.exeC:\Program Files\iPod\bin\iPodService.exeC:\Program Files\Messenger\msmsgs.exeC:\HJT\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.comR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dellnet.comR0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.ca/R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://shell.windows.com/fileassoc/0409/xml/redir.asp?Ext=m3uO2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dllO2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dllO2 - BHO: FlashEnhancer Ext - {5EDB03AF-0341-4e96-9E9B-3171522E4BAF} - c:\Program Files\Fla\fla.dllO2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.0000.2693\en-xu\stmain.dllO2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.0000.2693\en-ca\msntb.dllO2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dllO2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dllO3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.0000.2693\en-ca\msntb.dllO3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dllO4 - HKLM\..\Run: [TkBellExe] 'C:\Program Files\Common Files\Real\Update_OBealsched.exe'  -osbootO4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exeO4 - HKLM\..\Run: [QuickTime Task] 'C:\Program Files\QuickTime\qttask.exe' -atboottimeO4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exeO4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exeO4 - HKLM\..\Run: [LXSUPMON] C:\WINDOWS\System32\LXSUPMON.EXE RUNO4 - HKLM\..\Run: [LTWinModem1] ltmsg.exe 9O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exeO4 - HKLM\..\Run: [IPInSightMonitor 01] 'C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPMon32.exe'O4 - HKLM\..\Run: [IPInSightLAN 01] 'C:\Program Files\Visual Networks\Visual IP InSight\Sympatico Consumer\IPClient.exe' -lO4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb03.exeO4 - HKLM\..\Run: [BigDogPath] C:\WINDOWS\VM_STI.EXE USB PC Camera 301PO4 - HKLM\..\Run: [AdaptecDirectCD] 'C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe'O4 - HKLM\..\Run: [FlaCPY] 'C:\Program Files\Common Files\Java\flacpy.exe'O4 - HKLM\..\Run: [ccApp] C:\Program Files\Common Files\Symantec Shared\ccApp.exeO4 - HKLM\..\Run: [ccRegVfy] C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exeO4 - HKCU\..\Run: [MSMSGS] 'C:\Program Files\Messenger\msmsgs.exe' /backgroundO4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Readereader_sl.exeO4 - Global Startup: AOL 7.0 Tray Icon.lnk = C:\Program Files\AOL 7.0c\aoltray.exeO9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin
pjpi150_02.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin
pjpi150_02.dllO9 - Extra button: ICQ Pro - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Documents and Settings\JENNIFER\ICQ\ICQ\ICQ.exeO9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Documents and Settings\JENNIFER\ICQ\ICQ\ICQ.exeO9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dllO9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dllO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO12 - Plugin for .csm: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .csml: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .cub: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .cube: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .dx: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .emb: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .embl: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .gau: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .jdx: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .mol: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .mop: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .pdb: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .rxn: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .scr: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .skc: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dllO12 - Plugin for .spt: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .tgf: C:\Program Files\Internet Explorer\Plugins
pchime.dllO12 - Plugin for .xyz: C:\Program Files\Internet Explorer\Plugins
pchime.dllO16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cabO16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cabO16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cabO16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cabO16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.com//PhotoUpload/MsnPUpld.cabO16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/abarth/us/win/QuickTimeInstaller.exeO16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cabO16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cabO16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cabO16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cabO16 - DPF: {963BE66B-121D-4E6C-BF9F-1A774D9A2E41} (MSN Money Charting) - http://moneycentral.msn.com/cabs/pmupdate.exeO16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cabO16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://sympatico.zone.msn.com/binGame/ZAxRcMgr.cabO16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cabO16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://sympatico.zone.msn.com/binFramework/v10/ZIntro.cab32846.cabO16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/asa/SymAData.cabO16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - https://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cabO16 - DPF: {D42ED9FF-DF46-4AD9-A3FE-46BAF896466E} (CountSpies.SpyCounter) - http://www.sunbelt-software.com/dell/CounterSpy.CABO16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/bingame/hsol/default/SCEWebLauncher.cabO16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/zuma/default/popcaploader_v6.cabO16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cabO16 - DPF: {F6BF0D00-0B2A-4A75-BF7B-F385591623AF} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab31267.cabO17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = H416.tjem.comO17 - HKLM\Software\..\Telephony: DomainName = H416.tjem.comO17 - HKLM\System\CCS\Services\Tcpip\..\{81E739E4-3F48-4436-A8EC-FD3761B1E668}: Domain = sympatico.caO17 - HKLM\System\CCS\Services\Tcpip\..\{81E739E4-3F48-4436-A8EC-FD3761B1E668}: NameServer = 192.168.2.1O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = H416.tjem.comO17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = H416.tjem.comO23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeO23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exeO23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXEO23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus
avapsvc.exeO23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32
vsvc32.exeO23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exeO23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exeO23 - Service: Tango Service (TangoService) - Unknown owner - C:\Program Files\Bell\Access Manager\app\TangoService.exeO23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe Thanks again for all of your help.

Bertha2 · Answer

Hey befuddled,

Run Hijackthis and check:

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://shell.windows.com/fileassoc/0409/xml/redir.asp?Ext=m3u

Now with all windows closed click fix,

If its not there on your next scan then

This is my normal post for when you are clear - which you now are - or seem to be. Please advise of any problems you still have :-

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
You can find instructions on how to enable and re enable system restore here:
Managing Windows Millennium System Restore
or
Windows XP System Restore Guide
re-enable system restore with instructions from tutorial above
Make your Internet Explorer more secure - This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
2. Change the Download signed ActiveX controls to Prompt
3. Change the Download unsigned ActiveX controls to Disable
4. Change the Initialise and script ActiveX controls not marked as safe to Disable
5. Change the Installation of desktop items to Prompt
6. Change the Launching programs and files in an IFRAME to Prompt
7. Change the Navigate sub-frames across different domains to Prompt
8. When all these settings have been made, click on the OK button.
9. If it prompts you as to whether or not you want to save the settings, press the Yes button.
11. Next press the Apply button and then the OK to exit the Internet Properties page.
13. Use an Anti Virus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See this link for a listing of some on line & their stand-alone anti virus programs:
14. Computer Safety On line - Anti-Virus
15. Update your Anti Virus Software - It is imperitive that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.
17. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below:
18. Computer Safety On line - Software Firewalls
19. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
21. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option.
22. This will provide real-time spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an anti virus software. A tutorial on installing & using this product can be found here:
  Instructions for - Spybot S & D and Ad-aware
23. Install Ad-Aware - Install and download Ad-Aware. You should also scan your computer with the program on a regular basis just as you would an anti virus software in conjunction with Spybot. A tutorial on installing & using this product can be found here:
24. Instructions for - Spybot S & D and Ad-aware
25. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs. A article on anti-malware products with links for this program and others can be found here:
26. Computer Safety on line - Anti-Malware
27. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
28. Follow this list and your potential for being infected again will reduce dramatically.
  
  (ChrisRLG)
  
  Bertha2

Virus & Spyware

Hit with Trojan. smitfraud virus and problem with clickserverclick popup

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