UNSOLVED
A
Amaier0727
145 Posts
0
10563
May 7th, 2006 22:00
housecall trend micro
This is about the Housecall Trend Micro. The Java Console gives this mesaage 2006-05-07 17:44:43.984 SEVERE [java:hc.Config] Failed to verify domain "http://housecall65.trendmicro.com/housecall/ui-cached/html/default/banner.xml?locale=en_US&impl=applet/html/java", HouseCall Server rejected!
How do I fix that?
I was always able run Housecall Trend Micro up until few days ago or so.
How do I fix that?
I was always able run Housecall Trend Micro up until few days ago or so.
@Amaier0727 wrote:
Wow. Yeah the UK/Europe version works... But does it make a difference if we are using a Trend Micro House Call Europe?
I doubt it- it's the same company. In the past, I've always used the Europe site for my scans, since I found it faster. And it switched from activeX scans to java scans quite awhile before the US site did. Probably the US site has a coding issue.Message Edited by joe53 on 05-08-200609:49 PM
- Hi bamajim:I was able to determine that the problem lies with the North American Trend Micro site, not with the Java. I couldn't get either IE or Firefox to to work there.However, Housecall (using the java-based kernel) worked in both browsers when I went to the TM Europe site:
@Amaier0727 wrote:
I just wanna say that the US Trend Micro Housecall works again!
Indeed, so it seems. But it is buggy from here, and takes forever to run.I still recommend these 2 alternate sites:
http://uk.trendmicro-europe.com/consumer/housecall/housecall_launch.php (works with both java and activeX browsers)
or
http://housecall60.trendmicro.com/en/start_corp.asp?id=scan (activeX only, but with some extra useful options)Amaier0727
145 Posts
578
0
Posted May 8th, 2006 00:00
No not neccessarily. But it usually finds like cookies that Ad-Aware and Spybot don't find or something.Sometimes my pages won't load up unless I refresh few times.
And I would like to believe that I could use it incase something does happen and I need to use trend Micro.
I do have Trend Micro Housecall Sysclean and McAfee stinger.Message Edited by Amaier0727 on 05-07-200608:33 PM
Amaier0727
What version of Java are you running?
The newer version is 1.5, the older version 1.42 has had some conflicts with domain verification
bamajim
Training at Malware Removal University
amaier0727
Theres nothing wrong with that. I tend to think it's a Java issue, if Trend cannot verify your domain, then Trend won't run. Unfortunitly I'm not that much of an authority on Java. I be glad to ask a couple of others on the forum and see if they know of a solution, if you'd like, or you can post your problem on the Java forum.
bamajim
Training at Malware Removal University
amaier0727
Are you having any other problems, or any that would leave you to believe you need an online scan?
bamajim
Training at Malware Removal University
Amaier0727
145 Posts
578
0
Posted May 8th, 2006 00:00
I have 1.5 Java. That's the weird part then.:/Amaier0727
145 Posts
578
0
Posted May 8th, 2006 00:00
Well I've decided contact Java to see what they can do to help.
joe53
5 Journeyman
•
5772 Posts
•
17269 Points
578
0
Posted May 8th, 2006 01:00
Amaier0727:
I can confirm that TM Housecall no longer works for me either, with the Java console giving the same error message you posted. I too have the latest JRE.
One workaround is to check the "I want to use another kernel" option, and select the HC kernel rather than the Java. But it is slow as molasses, and apparantly will take hours. (I killed it after 20 minutes)