How to detect a keylogger?

Welcome to Dell Community. :emotion-1:

I generally do not suggest anti-keylogger software because of  the potential legal and personal ramifications of helping to remove a legitimate keylogger, as well as considering the wide range of reasons it may have been placed on a computer.

If you would like, I can take a look at what is on your system. It is possible that you have a random access trojan. If that is the case, there are options for removal.

In order to continue Please Read This Before Posting On the Malware Removal Forum

Hello Bugbatter,

I had my PC checked my a Dell engineer through a VPN. He checked my entire PC and found some registry errors. He installed a new tool called Glary utilities.  He guaranteed that my PC was now absolutely fine. The check lasted an hour or so: I'm pretty sure he did a good job. I guess the procedure the engineer followed is that you suggested when you said you could have a look at my system, am I correct?

Thanks for your help!

No, don't close the topic: if you know a dedicated diagnostic tool that is reliable, I'd be happy to use it.

Okay, let's try this:

• Download DDS by sUBs from one of the following links. Save it to your desktop.
  • DDS.scr
  • DDS.pif
• Double click on the DDS icon, allow it to run.
• A small box will open, with an explanation about the tool.
• Click Yes at the prompt for Optional Scan.
• When done, DDS will open two (2) logs

1. DDS.txt
2. Attach.txt

• Save both reports to your desktop.
• Copy/paste both logs to your reply on the forum.
• Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE.

This is what Glary Utilities does: http://www.glaryutilities.com/gu.html

It is more of an automated cleaner than a dedicated diagnostic tool.

I do not use Glary Utilities, but if you are happy with the guarantee that Dell gave you. I'll close this topic.