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May 8th, 2004 18:00
I Cannot log onto XP in Safe Mode
Dell Dimension 8250
I Cannot logon in safe mode, or console as Administrator. Attempts result in shutting down the system, or looping through the "Welcome to Windows" logon screen. I cannot even confirm that this is a virus.
I suspect a sasser variant is causing constant the WINLOGON failures. Attempts to mitigate with taskmgr fail, and eventually end with a stop error C000021a BSOD.
How do I stop viral processes with only the Recovery console available to me? Which corrupted files should I extract from the recovery cd? Is reinstallation pointless without removing the virus?
The whole community here appreciates your help.
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ChrisRLG
2 Intern
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3.9K Posts
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May 8th, 2004 21:00
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post of a hijackthis log for the experts to advise.
HijackThis From Here
or one of these other links:-
http://www.merijn.org/files/hijackthis.zip
http://www.aluriasoftware.com/tools/hijackthis.zip
http://mjc1.com/mirror/hjt/
Important: Create a folder on the C: drive called C:\HJT.
You can do this by going to My Computer (Windows key+e) then double click on C: then right click and select New then Folder and name it HJT. Unzip HijackThis into this folder. (See this link for graphical instructions)
Then run, scan, save log, then in notepad copy the FULL log by copy and paste as a reply to this post and an expert with HijackThis Knowldge, will have a go at giving advice. A lot of posters make mistakes here in copying and pasting so reread the left info sidebar called Copy and Paste
Please note the list of experts names below, very few forum regulars here have had this training.
DO NOT FIX ANYTHING WITH HIJACKTHIS WITHOUT EXPERT ADVICE, most of what it finds you need for normal MS Windows tasks.
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If you can't get access to that, I would try reseating your memory chips and any cards in the machine to rule out that type of fault.