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December 15th, 2007 15:00

Internet Explorer Error Message, msvcrt.dll

Okay, I recently had a few problems with malware, dealt with by Norton, Windows Defender, Spybot, and VundoFix.  Anyways, shortly thereafter, my father did *something* to my computer after seeing a pop-up.  He says he just deleted the browsing history on his account, but now whenever we boot Internet Explorer on any account, we get the "IE has encountered an error and has to close... sorry the inconvenience message".  Looking at the error message in more detail, we have:
Appname: iexplore.exe
Appver: 7.0.6000.16574
Modname: msvcrt.dll
Modver:  7.0.2600.2180
Offset:  00037740
 
After running Norton, Defender, and Spybot without getting any sign of malware, I tried system restore.  And now, I can access IE without any problem... but only on the first account I sign into after System restore (all other accounts get the error message), and if I restart or log off, I get the error message again.
 
EDIT:  If this helps any, I'm working on a Dimension 3000 with XP service Pack 2, and I've had this computer since 2004.  I've faced some issues (spyware); but this is the first time I've had this particular problem.  Also, after the error started appearing, Norton's intrusion protection blocked some attempts to attack my computer.


Message Edited by Mindless1 on 12-15-2007 11:12 AM

Message Edited by Mindless1 on 12-15-2007 11:18 AM

Message Edited by Mindless1 on 12-15-2007 11:22 AM

2 Intern

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508 Posts

December 18th, 2007 02:00

Uninstall then restart then update from windows update.

5 Journeyman

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15.6K Posts

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45K Points

December 18th, 2007 11:00

Mindless,
 
did you install this month's [December's] Security "update" MS 07-069, Cumulative Update for Internet Explorer??   If so, that (rather than malware) might be the cause of your problem!   See here:   http://www.dellcommunity.com/supportforums/board/message?board.id=si_virus&thread.id=65054
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