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surefine54

61 Posts

18919

December 22nd, 2004 18:00

Internet not working

Steve sent me over here and told me to have Mike take a look at this. I cannot connect to my internet, and I've tried a whole bunch of things with the help of Steve. This is a last resort. Do you see anything suspicious that would keep me from being able to connect?
 
Logfile of HijackThis v1.97.7
Scan saved at 1:00:11 PM, on 12/22/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\AIM95\aim.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\svchost.exe
C:\hjt\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://channels.aimtoday.com/search/aimtoolbar.jsp
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.netscape.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R3 - URLSearchHook: (no name) - {5D60FF48-95BE-4956-B4C6-6BB168A70310}_ - (no file)
R3 - URLSearchHook: (no name) - {4FC95EDD-4796-4966-9049-29649C80111D}_ - (no file)
R3 - URLSearchHook: (no name) - {CFBFAE00-17A6-11D0-99CB-00C04FD64497}_ - (no file)
R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
O2 - BHO: (no name) - {00000EF1-0786-4633-87C6-1AA7A44296DA} - C:\WINDOWS\SYSTEM32\ATPART~1.DLL (file missing)
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {447160CD-ECF5-4EA2-8A8A-1F70CA363F85} - C:\WINDOWS\SYSTEM\MSIBKD.DLL (file missing)
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: NavErrRedir Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
O2 - BHO: AIM Helper - {D70E6A20-7060-4829-B3D7-B6624A1DE7C6} - C:\PROGRAM FILES\AIM TOOLBAR\AIMHELPER.DLL (file missing)
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
O8 - Extra context menu item: &AIM Search - res://C:\PROGRAM FILES\AIM TOOLBAR\AIMBAR.DLL/aimsearch.htm
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Encarta Encyclopedia (HKLM)
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia (HKLM)
O9 - Extra button: Define (HKLM)
O9 - Extra 'Tools' menuitem: Define (HKLM)
O9 - Extra button: Research (HKLM)
O9 - Extra button: AIM (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Windows Messenger (HKLM)
O9 - Extra button: Dell Home (HKCU)
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .PDF: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
O16 - DPF: Win32 Classes -
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {21F49842-BFA9-11D2-A89C-00104B62BDDA} (ChartFX IE 2000 Control) - http://www.weightwatchers.com/download/CfxIEAx.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20011217/qtinstall.info.apple.com/qt505/us/win/QuickTimeInstaller.exe
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37800.4543402778
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://photo.walmart.com/photo/upload/XUpload.ocx
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab

zbestwun2001

4 Apprentice

 • 

8.8K Posts

December 22nd, 2004 18:00

OK, just download the .exe files for the other programs to floppy and pop those in your system and run it that way.

As soon as we get you on the net you can do the scan
It will be fine.
Steve

Texruss

2 Intern

 • 

3.4K Posts

December 22nd, 2004 18:00

You have remnants of Clientman and Incredifind as well as the pesky Viewpoint Media player, but those can be disposed of easily (a 1.99 HJT log would be nice as suggested). They should not be the cause of your Internet problems.

The Internet access loss could well be a winsock problem. I would suggest downloading LSPfix to a floppy and run it on the affected machine. Look on Zupe's page for a list of malware LSPs. Full details here:

http://www.cexx.org/lspfix.htm

http://www.angeltowns.com/members/zupe/lsps.html

http://russelltexas.com/malware/lspfixinstructions.htm

I have seen three machines in the past month exhibit this behavior and all were repaired quickly with LSPfix.

HTH,

Texruss

surefine54

61 Posts

December 22nd, 2004 18:00

The only one of those I definitely cannot do is the online scan, because I can't use my internet on that computer.

zbestwun2001

4 Apprentice

 • 

8.8K Posts

December 22nd, 2004 18:00

You do have a few visitors that are not welcome, that is most likely your problem but before we do anything can you do a couple things first?
Go to this sight http://www.trendmicro.com/en/home/us/enterprise.htm and do an online scan and delete whatever it finds. Be sure to highlight the drives you want to have searched.
After that could you please go to http://www.majorgeeks.com/download506.html and download AdAwareSE and delete what it finds. Then while using AdAware, click on add-ons and get their plug-in for the VX2 variant, and run that and delete what it finds.
After that please go to http://www.majorgeeks.com/download2471.html and download SpyBot and run that and delete what it finds.
Now please go to http://www.majorgeeks.com/download3155.html and download the new version of HiJackThis to its own folder that you create on your C:/ drive.

Please post the new the log that it generates right here so that it maybe viewed and analyzed for problems

I am sure Mike will help you out but if you do these things first that will help him out too.
Thanks
Steve

Message Edited by zbestwun2001 on 12-22-2004 12:26 PM

surefine54

61 Posts

December 22nd, 2004 19:00

While the LSPfix is a great suggestion, unfortunately, it's already been tried and unsuccessful. Here is what I have found out about my computer through working with Steve...

"Well, I'm out of ideas. I rarely recommend it, but have you considered wiping the hard drive and reinstalling Windows. I really hate to even suggest this, because it's become a real challenge for me to solve this problem, but I'm out of ideas. In summary, it appears to me that the network card is working, it is connecting to the router and getting an IP address, you can ping by IP address but not by URL, rebuilding the TCP/IP stack with winsockfix, lspfix, & resetting through Windows has not cleared the problem, the hosts file is not blocking dns access, Norton Internet Security is not interferring, unless uninstalling Norton did not remove whatever is causing the problem, and there doesn't appear to be any other software running that could cause the problem. If someone else reads this and has any other suggestions, I'm sure that surefine would be most grateful. I would also be most grateful because its driving me nuts as well. "

Steve

I'm now in the process of running Spybot, Ad Aware, etc, so once I have that new log, I will post it.

surefine54

61 Posts

December 22nd, 2004 20:00

Ok, here's the new log...

 

Logfile of HijackThis v1.99.0
Scan saved at 4:01:16 PM, on 12/22/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\AIM95\aim.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\hjt2\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://channels.aimtoday.com/search/aimtoolbar.jsp
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.netscape.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: (no name) - {5D60FF48-95BE-4956-B4C6-6BB168A70310}_ - (no file)
R3 - URLSearchHook: (no name) - {4FC95EDD-4796-4966-9049-29649C80111D}_ - (no file)
R3 - URLSearchHook: (no name) - {CFBFAE00-17A6-11D0-99CB-00C04FD64497}_ - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 6.0\READER\ACTIVEX\ACROIEHELPER.DLL
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: AIM Helper - {D70E6A20-7060-4829-B3D7-B6624A1DE7C6} - C:\PROGRAM FILES\AIM TOOLBAR\AIMHELPER.DLL (file missing)
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl
O8 - Extra context menu item: &AIM Search - res://C:\PROGRAM FILES\AIM TOOLBAR\AIMBAR.DLL/aimsearch.htm
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Dell Home - {08DCFC6C-B6E4-480C-95A4-FC64F37B787E} - http://www.dellnet.com (file missing) (HKCU)
O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
O12 - Plugin for .PDF: C:\PROGRA~1\INTERN~1\PLUGINS\nppdf32.dll
O16 - DPF: Win32 Classes -
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {21F49842-BFA9-11D2-A89C-00104B62BDDA} (ChartFX IE 2000 Control) - http://www.weightwatchers.com/download/CfxIEAx.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20011217/qtinstall.info.apple.com/qt505/us/win/QuickTimeInstaller.exe
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {CC05BC12-2AA2-4AC7-AC81-0E40F83B1ADF} (Live365Player Class) - http://www.live365.com/players/play365.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O16 - DPF: {E87F6C8E-16C0-11D3-BEF7-009027438003} (Persits Software XUpload) - http://photo.walmart.com/photo/upload/XUpload.ocx
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/bin/msnchat45.cab
O16 - DPF: {FA3662C3-B8E8-11D6-A667-0010B556D978} (IWinAmpActiveX Class) - http://cdn.digitalcity.com/_media/dalaillama/ampx.cab
O23 - Service: Kodak Camera Connection Software - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
 

surefine54

61 Posts

December 22nd, 2004 20:00

Ok, I removed all of those from HijackThis and I still couldn't get a connection. I tried the part about rebooting and repairing, and this is what it said on the Command program after I pinged those two addresses:

 

Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.
C:\DOCUME~1\DEFAULT>ping www.dell4me.com
Ping request could not find host www.dell4me.com. Please check the name and try
again.
C:\DOCUME~1\DEFAULT>ping 143.166.83.21
Pinging 143.166.83.21 with 32 bytes of data:
Reply from 143.166.83.21: bytes=32 time=41ms TTL=242
Reply from 143.166.83.21: bytes=32 time=42ms TTL=242
Reply from 143.166.83.21: bytes=32 time=41ms TTL=242
Reply from 143.166.83.21: bytes=32 time=39ms TTL=242
Ping statistics for 143.166.83.21:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 39ms, Maximum = 42ms, Average = 40ms
C:\DOCUME~1\DEFAULT>

Midnight Star

4.8K Posts

December 22nd, 2004 20:00

surefine,

Let's fix these...


Run HiJackThis and click " Scan", then check(tick) the following, if present:


R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm

R3 - URLSearchHook: (no name) - {5D60FF48-95BE-4956-B4C6-6BB168A70310}_ - (no file)
R3 - URLSearchHook: (no name) - {4FC95EDD-4796-4966-9049-29649C80111D}_ - (no file)
R3 - URLSearchHook: (no name) - {CFBFAE00-17A6-11D0-99CB-00C04FD64497}_ - (no file)

O2 - BHO: AIM Helper - {D70E6A20-7060-4829-B3D7-B6624A1DE7C6} - C:\PROGRAM FILES\AIM TOOLBAR\AIMHELPER.DLL (file missing)


Now, with all windows closed except HiJackThis, click " Fix checked".


Mike.

Midnight Star

4.8K Posts

December 22nd, 2004 20:00

surefine,

Ok, let's tackle this thing one step at a time...

-----

First, go to a command line and enter:

netsh winsock reset

Then reboot your computer.

-----

Next, when your computer boots up, if your using broadband:

1. Go to Network Connections and click on the icon that represents your internet connection.
2. Click Repair

-----

Next, Go to a command line and enter:

ping www.dell4me.com
ping 143.166.83.21

-----

post back the results.

Mike.

Texruss

2 Intern

 • 

3.4K Posts

December 22nd, 2004 20:00

Uninstall Viewpoint Media Player in Add/Remove Programs.

Scan and fix check these items in HijackThis:

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: (no name) - {5D60FF48-95BE-4956-B4C6-6BB168A70310}_ - (no file)
R3 - URLSearchHook: (no name) - {4FC95EDD-4796-4966-9049-29649C80111D}_ - (no file)
R3 - URLSearchHook: (no name) - {CFBFAE00-17A6-11D0-99CB-00C04FD64497}_ - (no file)
O2 - BHO: AIM Helper - {D70E6A20-7060-4829-B3D7-B6624A1DE7C6} - C:\PROGRAM FILES\AIM TOOLBAR\AIMHELPER.DLL (file missing)
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O9 - Extra button: Dell Home - {08DCFC6C-B6E4-480C-95A4-FC64F37B787E} - http://www.dellnet.com (file missing) (HKCU)
O16 - DPF: Win32 Classes -

Reboot and then try your access again. Failing that I would suggest a new network card and patch cable as a substitution test and if it fails then do a refresher reinstall of XP over the top of the existing install. Backup data first as a precaution.

HTH,

Texruss 

Midnight Star

4.8K Posts

December 22nd, 2004 21:00

surefine,

Do me a favor. After you enter the ip-address in the address field, and press enter, select all the text in the address field, copy/paste it back as a reply to this post. Let's see if something is changing the url on us...

Mike.

Midnight Star

4.8K Posts

December 22nd, 2004 21:00

Steve,

Thanks i'll check that out.

Surefine,

Good! that means you do have an internet connection. Now, open up Internet Explorer, then enter that same ip address in the address field, while I check out the post Steve was referring to:

143.166.83.21

Post back the results.

Mike.

surefine54

61 Posts

December 22nd, 2004 21:00

After putting that address into the field, I got the same thing...This page cannot be displayed.

Midnight Star

4.8K Posts

December 22nd, 2004 21:00

surefine,

Ok. We might be having a problem with Internet Explorer. Do you have anyother browsers installed on your system?

Mike.

volcano11

2 Intern

 • 

28K Posts

December 22nd, 2004 21:00

Before you guys make surefine go through all of the troubleshooting steps again, you might want to look at the extensive thread (particularly the last 10 or so messages) on This Thread in the Dimension - General Hardware forum.

Steve

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