McAfee problem

Question

Last week, I received a notice on my Security Center to update to the newest version of the security suite --which I did and everything worked fine.  I did not use that computer for a few days and now,when I try to get onto the internet or update anything, I get the following message: 'The web page you have requested has been blocked by McAfee because the main service is not running. Please contact your computer administrator to resolve this issue.'  I am the administrator.  What do I do?  I have tried to get it to work in Safe Mode, but to no avail.  My wireless connection seems to be fine.  My other Dell laptop computer is working fine (I was not able to update to the newest version on that one) and that is the computer on which I am sending this email.   I am not very computer literate, so pleased be very basic in your response.   I sincerely appreciate any help you can give me!   Thanks!!

Silvia Nott · Answer

i'm not sure how to fix your problem, but McAfee has support forum where you can ask for help and they will give you detailed instructions. you can find them at mcafee help forum.

keaton7 · Answer

It took Dell tech support (via remote access) about 2 hrs. to uninstall and re-install McAfee Security Suite and get it working properly. Hecould not do the Add/Remove programs as McAfee leaves a lot of junk on your computer.

Thanks for your response.

keaton7 · Answer

After spending 4 hours trying to interpet their various instructions, I gave up. I was unable to find the telephone number for technical support on the site (although they said it was there). I have now paid for Dell tech support and, at this moment, the technician is trying to fix my computer by uninstalling and re-installing McAfee. So far, it is not working, but he will tryagain. Obviously, I am writing this on a different computer

Thank you so much for getting back to me.

Dr. Lawrence Ho · Answer

The latest version of McAfee Security suite is very troublsome.  I advise keeping the older version.  If you read the forums, there is a lot of anger about the new suite, version 8.  You need to turn on the parental controls for the firewall to work.  At the top of the McAfee forum are tools that completely remove the security suite.

keaton7 · Answer

Just to follow up.   After Dell tech support un-installed McAfee, when I used the computer the next day, I realized that he had not correctly re-installed it, so I had no proctection.  I called back and, to make a long story short, my hard drive needs to be replaced.   I have spent many, many hours on this problem and am not finished yet as I have to have a new hard drive sent to me and have it installed.  Fortunately, I am covered by warranty. My computer was in perfect condition until I updated to the newer version of McAfee.  When I get my new hard drive, I am thinking I will not use any McAfee products.   I do appreciate the attempts of others here to help me and I hope my reporting of this serves as a forewarning to others.

dxernnj · Answer

Sorry to hear about your recent bad experience. A few weeks back I removed the same AV program from a new Dell PC. I replaced the AV program with NOD32 and have had no issues. You might want to check this product out.

The ESET product is wonderful and you can try it for free (30 days).

http://www.eset.com/index.php

Virus & Spyware

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