Click Save and save the file to a folder on your computer.
Navigate to the folder where the file was saved.
Make sure all McAfee windows are closed.
Double-click MCPR.exe to run the removal tool.
Note: Windows Vista users must right-click MCPR.exe and select Run as Administrator.
Restart your computer after receiving the message CleanUp Successful.
Your McAfee product will not be fully removed until the system is restarted.
If the message Cleanup Unsuccessful is displayed, follow the steps below to view and save your MCPR log files for analysis by Technical Support.
Saving troubleshooting logs
On the Cleanup Unsuccessful notification dialog, click View Logs.
Your troubleshooting logs will open in a Notepad window. Click File, Save As, and save the file to your Desktop. Name the file MCPR_date.txt (for example: MCPR_Jan10_08.txt).
Contact McAfee Technical Support and provide the log file to your technician for troubleshooting.
From Chris
My computer
Dell Dimension 1100
Microsoft Windows XP Home SP 2
512 MB of Ram
Nvidia Geforce FX 5200 256MB
Intel Celeron CPU 2.53GHz
HDD WDC WD800BB-75JCO 80GB C:
HDD Samsung SV2042H 20GB F:
TSSTcorp CDRWDVD TS-H492C D:
LITE-ON DVDRW LDW-851S E:
Linksys Wireless-G WUSB54GS With SpeedBooster
Logitech Cordless Desktop EX 90
Mozilla Firefox 2.0.0.11
My Security Software
Avanquest SystemSuite 8 Professional
Windows Defender
Message Edited by helmecj01 on 01-18-2008 11:58 AM
Message Edited by helmecj01 on 01-18-2008 11:58 AM
Message Edited by helmecj01 on 01-18-2008 03:15 PM
helmecj01
2 Intern
•
2.4K Posts
0
January 18th, 2008 15:00
http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1
- Click Start, Settings, Control Panel.
- Double-click Add or Remove Programs.
- Select the McAfee SecurityCenter product.
- Click Remove and follow the steps provided.
Windows Vista- Click Start, Search, type Programs and Features, and click Go.
- Double-click Programs and Features.
- Select the McAfee SecurityCenter product.
- Click Uninstall and follow the steps provided.
Step 2 - Download and run MCPR.exehttp://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe
Note: Windows Vista users must right-click MCPR.exe and select Run as Administrator.
Your McAfee product will not be fully removed until the system is restarted.
If the message Cleanup Unsuccessful is displayed, follow the steps below to view and save your MCPR log files for analysis by Technical Support.
Saving troubleshooting logsFrom Chris
My computer
Dell Dimension 1100
Microsoft Windows XP Home SP 2
512 MB of Ram
Nvidia Geforce FX 5200 256MB
Intel Celeron CPU 2.53GHz
HDD WDC WD800BB-75JCO 80GB C:
HDD Samsung SV2042H 20GB F:
TSSTcorp CDRWDVD TS-H492C D:
LITE-ON DVDRW LDW-851S E:
Linksys Wireless-G WUSB54GS With SpeedBooster
Logitech Cordless Desktop EX 90
Mozilla Firefox 2.0.0.11
My Security Software
Avanquest SystemSuite 8 Professional
Windows Defender
Message Edited by helmecj01 on 01-18-2008 11:58 AM
Message Edited by helmecj01 on 01-18-2008 11:58 AM
Message Edited by helmecj01 on 01-18-2008 03:15 PM